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July 2024 by Nefreteri Davis
Prompt and friendly young man put air in my tires for me and didn’t hassle me even though I only had Apple Pay. Super nice and I’ll shop with them in the future if I’m ever in the area
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July 2024 by Rand Eberhard
The best most reasonable auto repair shop in Kennesaw. Jerry, the owner has been serving the community for decades. He’s a great guy! Drew is the front end manager and is always handling bidness. I highly recommend this place for any and all automotive needs. One of the best businesses in Cobb County. ???????
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November 2023 by Luiz R.
A brother bought a Jeep, went to change the 4 tires, received despicable attention, asked to check the brakes if everything was ok, they changed the tires, threw away the ones he took without asking if he wanted to take them, we went to the park and There was a noise like brakes. The next day the jeep was taken to the mechanic to check the brakes and to everyone's surprise, the 4 wheels were not properly tightened, the screws were all loose. We took the 75 with children in the vehicle and then this noise started. I suggest that the Manager pays more attention to his employees, there are two people I have already appointed and I will no longer do so. We had to replace all the screws as they were also damaged. I'm talking about a $30,000 vehicle and one service that wasn't cheap is a jeep for thilha and trail tires.
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November 2023 by Ratiug S.
After I complained to Scott, the owner about a hesitation problem he could not fix, after several attempts-- I went in for an oil change and he on purpose underfilled the car with 3.5 quarts of oil instead of the required 5 quarts. Fortunately, I found his sabotage & corrected it b4 major damage could happen. Watch out for Scott and his son Drew. huge egos for no apparent reason, other than their father started the business.They both will damage your vehicle ( as in the other prior post where they scratched a guys wheels & then lied about it) if you slightly disagree with them IMO. WOULD NOT TAKE MY CAR THERE AGAIN, BAD PLACE TO GO.
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September 2023 by Timothy Battin
New tires all around, and they worked my appointment in around my schedule. They did great work and my car drives like new.
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September 2023 by Matt Donaldson
These guys work on all of our trucks . Great guys. Do honest work
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September 2023 by MARI JACKSON
First of all, for the record, I don’t have a problem paying a fair price for services rendered; however, honesty, integrity and professionalism are high on my priority list. My previous mechanic’s shop is a bit of a drive since I have moved. I was used to him telling me that I didn’t need to have a service done right now or that I needed to have something done right away. He was a gem. I never felt gouged or lied to. He kept my vehicle in great shape and had years of experience working in a dealership before he started his own shop.A couple of weeks ago I called Kennesaw Tire and inquired about having my passenger side window repaired. I had been quoted a price for diagnostic only at my local dealership of $180. I was referred to Kennesaw Tire by a friend, and when I called, I am certain I asked what the cost of diagnosis and repair would be. I asked for a price range. I was told $100-$150 for diagnostics and repair Great! I was thrilled that it would be so much less. Or so I thought. I made an appointment for today and when I got there, I wanted to confirm the price so, I asked again how much it might be – understanding that they had to look at it first. I was told that the diagnosis was $150 and it could be upwards of $300 for the repair. Another man kept cutting me off when I was trying to explain and then the young man that was confirming my appointment said, AND I QUOTE, “Here you go. Take your car somewhere else.” With that he handed me my keys. I was appalled and still am to say the least! Could he have been any ruder? The manager, who had been listening, came out of his office and I felt he was implying that I was lying. He started explaining that they had to take the door off-which I already understood and that if I had “shopped around,” I corrected him by telling him I had only spoken to the dealership. It is no secret the dealership is always going to be more costly than the local repair shops. He kept interrupting me so I really didn’t get to fully explain what I had been told. He said maybe it was a misunderstanding. Maybe it was. The person I spoke to originally clearly wasn’t listening because my main concern was that the dealership was charging so much for diagnosis only. I was thrilled that it was only going to cost me $100- 150 dollars. If I hadn’t confirmed when I got there for my appointment, he would have taken my keys and then told me the exorbitant price later They can charge whatever they want, but they are not a dealership.So, I reached out to another friend. She and her husband take their vehicles to Bridgemill Auto in Canton. Turns out they charge $65.00 NOT ONE HUNDRED AND FIFTY. So, the manager at Kennesaw Tire who tried to make me believe that the cost of diagnosis was a fair cost…I wonder is that how they normally treat older women and potential customers.? If I was a big, tall man would he have dared to speak to me in that manner? Not sure what his problem was, but I wanted others to know about my very poor experience. This is 2023 and there is never ANY REASON to be rude to customers. After all, customers are the reason you are in business. Arrogance and professionalism are not qualities that customers expect and people do talk about poor customer service. Although, this qualified is totally subpar.Had he behaved in a gentlemanly and professional manner, I might have paid the $150 diagnostic fee. His unprofessionalism and lack of good manners is saving me almost $100 FOR THE SAME THING – A DIAGNOSIS WHERE THEY WILL HAVE TO TAKE THE DOOR OFF. Bridgemill Auto only charges $65.00 for diagnosis.I am still blown away by how rude and unprofessional they were and that the manager was also on board. By the way, I haven’t taken my vehicle there yet, but Bridgemill Auto does have a 4.8 rating. Once I do, I will post on their website.
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April 2023 by James Wetherington
Can’t say enough great things about these folks. My fiancée brought her car in for an oil change and brakes. These folks were honest enough to tell her that her brakes were just fine and completed the only the oil change. Hard to find good honest people nowadays but this is where you will find them! Highly recommended!
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April 2023 by Realtor Georgia
A great family run mechanic shop. Honest people, good work. Highly recommend them for tires and regular car maintenance.
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February 2023 by Elaine Cote
Nice people, I was happy with the alignment. My appointment was 10 A.M, my car wasn't taken back until after 11 A.M it was after 12 pm when I left. Next time I will have someone drop me off and return when it is complete
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February 2023 by John Hoxie
Had alignment done in Nov. I live 53 miles away. Steering wheel was not level and car oulled to the left.I had the alignment checked elsewhere and the " drift" was off. This second alignment was many dollars less, my steering wheel is level now and car does not pull but goes straight.I took my recent alignment paperwork to Kennesaw Tire for comment. They refused any refund in part or total.They just lost a personal account and my company fleet account.John from Ellijay
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February 2023 by Jarrod S.
Worst place ever. All they do is stand around and talk instead of working. Takes 3 hours for a brake change. Pathetic.
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January 2023 by BethAnn R.
Yes, could have been a lot better. Took car in for appointment for particular service. Had a quote from Front desk person. They said all was fine but as I walked around to see how they were doing, they were doing another entirely different procedure that we had not discussed and I had not authorized. And I was a long term customer!. No telling what else they had done that was not authorized. When I called them on it they were exceptionally rude and weren't the slightest bit concerned that they'd just lost a long term customer. Will never go there again and don't you go there and get burned either.
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January 2023 by Suzie Amsberry
We have been using them for years and they’ve always been honest and straightforward. My daughter needed a car so we brought a few in to be looked at and they caught some issues that would have cost us a lot of money to fix. We trust them and would recommend them to anyone!
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January 2023 by Jim Koury
Family owned for over 40 years. They can do it all, not just a tire shop. Friendly and reasonable prices.
