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April 2024 by Tyra Hart
Absolutely amazing! If this is what going to the Emergency Room could be like every single time, I would never dread it. Thank you Dr. Serotof and Nurse Clarista!!
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April 2024 by Marlana Holmes
I wanna thank Ashley L. For always talking care of me and my clients when everything we have to schedule anything she makes sure the job is done before i leave. She can put a smile on anyon face when they are having an off day. She’s a true blessing. Thanks Ashley for all you do. You truly go above and beyond your duties At Kaiser.
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April 2024 by Katie Mulberry
Came in this morning with excruciating back pain. Not only did they see me quickly. The staff was very friendly.
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March 2024 by Evelin Valle
Ms.Rojas N. at the lab was so compassionate and thorough. I felt heard and appreciated even though it was a quick stop. health places need more people like her. The entire lab staff is so kind and helpful & never miss ! I will always recommend Kaiser town park.
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March 2024 by Kimberly Langston
Our family is so thankful for the wonderful care we get at Kaiser Permanente! Today, Dr Selser performed a skin cancer screening for our disabled adult son. From the moment we entered, everyone made him feel at ease even though he tends to have some generalized anxiety. Anna & an LPN - Melissa (I think) were awesome and Dr Selser has provided us with fantastic care for years! We're grateful for her, her team and all the people at K. P. who deliver top-notch care time after time.Thank you! Kim & Family
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March 2024 by Shanika Tillery
Scottie,, Starsha, , Paulette, and Yolanda were all exceptional. They attentively listened to my concern. They demonstrated empathy and great bed side care. They covered all bases in terms of providing the best care for my issue.
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March 2024 by Dawn Noff
If it were possible to leave a zero star rating, I would. Most disgusting, unprofessional, and unethical “practice” of medical attention. In three months, I was lied to, spoken to by a “Dr” in a manor no one should experience. I had to tell the doctors what and when tests and medications should have been ordered as I was scheduled for surgery. Five different times scheduled with the wrong Drs. Not one Dr who works with all the other Drs agree on anything. When I filed formal complaints (with major reasonings) I’m asked if I want mental health help to get me through the trauma their Drs and techs caused! I took my children off KP and will spend my day searching for a new insurance company. I know KP thinks I’m just going to go away, but you are wrong! No one should feel like they are on an episode of punked when seeking medical attention. JUST FOUND OUT THEY HAVE A 1.5 RATING WITH THE BBB and are not accredited by them!
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March 2024 by Roseen Carrington
Today, I visit Kaiser at TownPark and experience exceptional customer service from the oncology team Robbie and Diane. It has been a pleasure.
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March 2024 by Moria Dotson
We are new to Kaiser Permanente and at 1st we thought this was great! Then it turned into a nightmare! We have to talk to 10 different people before we can get some kind of answer. It is NOT easy to talk with your Dr. Office. The employees in the pharmacy are so rude like they don't have time for you. Even tho it's their job. The app has told us we have medication to pick up drive 45 minutes to do so only to be told they don't know what we are talking about. We even showed them the app that says they are ready to fill and they just shrugged their shoulder and didn't even point us in a direction to try and get it figured out. This has been one of the most difficult times in our life and kaiser permanente has added so much unnecessary stress. And by the way we still haven't found any relief, so not only are we still having to deal with them, but the symptoms are still present and affecting our life with no help just more stress.
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March 2024 by Dee Dee dejarnette
My veins have always been very hard to draw for. They are then they roll and I usually wind up with multiple sticks and maneuvering. But ever since I've come to this particular lab I have not had one unpleasant experience always quick always courteous they are my heroes
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March 2024 by Anna Kawar
I know that it’s very hard for anything healthcare related to go smoothly but I love coming here and having everything in one place. I’ve always felt respected and taken seriously by all the doctors and appreciate how clean and efficient and pleasant the facility is.
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March 2024 by LuAnn Jalet
DO NOT GET KAISER PERMANENTE INSURANCE. This review is not for specific location; it’s for entire Kaiser system. Absolute worst patient service & care. Must go thru main call center for everything. Some representatives nice & helpful; many others rude & condescending. On 03/06/24 had bad accident. Went to 3 hospital ERs. 1st one nearest home 45-minutes away, 2nd Kaiser “Advanced Care” 90-minutes from home, not full-fledged ER, glorified Urgent Care. 3rd well-respected hospital, affiliated with Kaiser. Was examined, told I required surgery within 5 days. All together, took 14 hours & 300 miles driving. Luckily, wife was home when accident occurred. Scheduled appointment for 03/08 with Kaiser Ortho PA-C, which was cancelled as she called out sick. Must only have one at Town Park. Next closest Kaiser to me is 3 hours away, 6-hour round trip. Next available appointment March 26, 20 days after accident. Can’t call any doctor or department directly, must leave messages thru call center reps, who say call will be returned within 72 hours. That was 6 days after injury, 1 day after required surgery date & that’s to speak with someone, not for appointment or schedule surgery. Found out-of-Kaiser specialist at Emory, where Kaiser surgeons operate, who could see me 3/11 but not without Kaiser referral. Called Kaiser, 5th time, over 7 hours on phone. Requested referral. Was told they’d send message but takes 7-10 days for “Board Review.” Had virtual appt with a primary 3/8, which was worthless, nothing done. Able to see ortho nurse & PA 03/11, more X-rays, confirmed surgery needed. Ortho Surgeon called 3/11 evening, said surgery would on 03/13, 7 days after injury. Had surgery 03/13. Spoke with Anesthesiologist & Surgeon prior. Wife & parents in waiting room. Surgery est @ 90-minutes & Surgeon would call wife upon completion. 2-hours, no update, wife called outpatient area, told I was still in OR. Same after 2 ½ hours. 3 hours, nurse came into waiting area, wife asked her to check. She did & said I was in recovery. Wife asked to speak with Surgeon, he’d gone. Left surgery center not knowing how surgery went, how many plates, screws, etc. were used & surgeon’s prognosis. Surgery center nurses helpful & provided info, they were great & aren’t Kaiser employees. 5 hours after surgery, haven’t heard from surgeon.Update: After 5+ hours of phone calls to Kaiser, at 11:30 PM, finally got message to surgeon, who happened to be on call. He Called me, was apologetic, stating he had to run to next surgery, had been working 18+ hours! He was extremely kind & helpful & had called in my meds to Town Center Pharmacy. Now, 03/14, since an hour drive to Town Center, called pharmacy to be sure RXs were ready. The woman I spoke with was horrible, rude, mean, downright nasty person. Told me Pharmacist would not fill my pain meds since I already have pain meds for my back. Explained past 20 years being on pain meds for back, passing every drug test, don’t drink, smoke or taking recreational drugs & just had surgery, implanting metal plates & screws. I asked her to have Pharmacist call Surgeon. She said, “the Pharmacist is a doctor too and he’s not going to call the Surgeon or fill your prescription & she hung up on me!” Have been on phone & chat for past 5+ hours, going thru Kaiser system to get a message to my Surgeon. He finally received the message, returned my call, was disgusted by the woman from the Pharmacy, and upset with the Pharmacist. He will call the Pharmacist. To be continued…meanwhile I’m in severe pain. A person could have permanent damage or die before being seen & taken care of by Kaiser. Why pay astronomical prices for coverage to get none. Kaiser is only about making money. I’d be better off having no insurance. I didn’t know what to do - was scared, angry & worried, and still am that I may have limited mobility of my dominant right hand, wrist & arm. Please don’t get Kaiser. If you have Kaiser, cancel & purchase insurance that will actually co
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March 2024 by Priosh Taylor
1. I have to submit my fmla to my jo asap i submitted it to Kaiser Dec 19 2024 . There was miscommunication through Kaiser and you all send it to my pcp and then sent it to my OB 20 days later3. Why do the mid wives not have an emergency contact or emergency phone, I always have questions and concerns because I am medium high risk. I have to wait 24+ hours just to hear backWHY IS MY EXPERIENCE BETTER WITH MY PCP , than OB. Its crazy that I get better and faster care with my PCP , Than my Midwife. I would like to thank the guy that's admin he sits in desk 6. He is the only reason I'm giving this 2 stars(he has 10/10 great communication and customer service skills) thank you.
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March 2024 by Eric Barnes
Ashley scheduler at Townpark was extremely helpful, respectful and efficient. She skillfully made a situation that was challenging for me work out very well. Thank you for Ashley.
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March 2024 by Sommer Taylor
Saw Dr Selser and nurse Anna in dermatology for a couple spots of concern they got me taken care of quickly. Highly recommend seeing both of them
