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December 2023 by Tyeal H.
My fiancé and I have been working very hard to purchase a bigger vehicle for our family. After an exhausting weekend going from dealership to dealership and having zero luck with price negotiations we landed at the Jim Ellis VW dealership in Kennesaw and Gary Chapman listened to our concerns, our needs and gracefully answered our questions. He presented us a VW Atlas to test drive that met our needs, fell under our budget and ended up being perfect for our family. Highly recommend this business and the stellar customer service of Gary Chapman. Thank you!
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November 2023 by William Jones
Brent was very professional and made the car buying process easy. I definitely recommend him with your next vehicle purchase! Also, Clayton and Andrew did an amazing job with getting me an approval. I don’t have the best credit and recently went through a BK. Jim Ellis was the only place to help me get approved when no one else would. I highly recommend them.
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November 2023 by HypnotiQ Captains
Great customer service from the advisors to the valet team. Came in to have my tire pressure corrected and my oil topped off. Kyle got it knocked out and Jacob was kind enough to wash it for me as well. Great team of people, see you in 800 miles for my 2nd service.
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November 2023 by Ashley Cyb
Everyone I worked with at Jim Ellis VW Kennesaw provided top notch customer service. Cem “Jim” Baydemir was by far the best car salesman I have ever worked with. He was so professional and patient - you could really tell he enjoys what he does. I highly recommend you ask for Jim!!
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November 2023 by Paul-Lucille G.
Had a great experience with the purchase of my 2023 Tiguan. Tess delivered it to our home & took our trade back. A seamless transaction. (A+).My 10000 mi service was not so great. This service & my 20000 & 30000 services are included with the purchase of the car. I was told that the tire rotation is not included with those services & would cost me additional $$$. Asked to speak with the service manager & he was pretty adamant that service has never been a part of those "free" services even though all three maintenance plans they offer for a cost, the tire rotation is included.I have purchased over 12 VW's over the years & have been bringing them to Nalley VW, Alpharetta for service. Every service visit to Nalley has included the tire rotation at no additional charge. I was baby sitting for my son's child who lives near by so I thought I would give Jim Ellis the opportunity to service my vehicle. Never again. The final kicker was, when I got home I did some research on the their website & saw that a complimentary car wash is included with all maintenance plans. I was never informed or offered that service.
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November 2023 by Amy McDaniel
Quick, seamless purchasing experience. Brett Jones was a pleasure to work - he was quick to respond to any questions and we had no pressure from him at all. Love my new ride!
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September 2023 by Jackie Funes
Ask for Seth! We were in the market to purchase a new SUV for our family, after looking at a couple of different options we decided on the Atlas, then we wanted a particular trim and color both exterior/interior. We got to work calling dealerships and finally came across Seth in Kennesaw and he was willing to take the task and make it happen. He was able to get the vehicle transferred for us. Thank you Seth for your honesty and work, we appreciate your help in this process. We love our Atlas!Side note: I appreciate that they did not pressure you to buy any additional packages when financing.
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September 2023 by Nikki Lopez
Our salesman, Seth, was such a genuinely nice guy. He was very patient with us throughout the whole process and would HIGHLY recommend him. We live in Norcross, but it would certainly be worth the commute to come back to him when considering your car shopping experience. He’s earned another loyal customer and will be purchasing from him again. Thanks, Seth! Your professionalism and patience was highly appreciated!!!
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September 2023 by Phylly Phee SW
Great staff, our Sales Associate was Raul Sanchez. He was top notch!!Can't wait to buy another VW from him!! So patient, so helpful, all team members work so nicely together!! Great Experience!!!
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September 2023 by Valeria Ortega Araujo
I had an exceptional experience with Stephanie at Volkswagen! She was incredibly helpful and demonstrated extensive knowledge about the brand. Stephanie took the time to explain everything in detail, and her passion for the Volkswagen brand was more than apparent. I truly appreciated her genuine enthusiasm. Additionally, Clayton was friendly, helpful, and patient throughout the entire process. Their teamwork and dedication made my experience at Volkswagen truly delightful. Thank you, Stephanie and Clayton, for going above and beyond to ensure my satisfaction!
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September 2023 by Dian Hassan
Stephanie Was such a great help In helping me look for something in my budget and that fits me . It’s so refreshing to finally have someone be so personal and respectful my personal financial decisions I have to make without pushing me to shop outside of my price range . So many car salesmen nowadays are just looking for a commission and with Stephanie it was like she was a real friend trying to look out for me , and give me my best options and respecting my boundaries. More car salesmen need to follow her lead and her process because that’s how you make a customer feel at home and welcomed! She made the car shopping experience such a pleasure truly.
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September 2023 by nathan pressley
As much as I don’t like buying a car, I thoroughly enjoyed the experience I had at Jim Ellis Volkswagen in Kennesaw.Brett Jones was a great example of what a salesman should be. He was kind, respectful, and very accommodating when we wanted to look at multiple vehicles before making our decision.He was not pushy or constantly calling/texting after our first visit to try and sell us something. He allowed us to make our decisions and contact him when we were ready to make a purchase.I appreciated the honesty and fair treatment we received from him during this purchase.If your even thinking about looking at a Volkswagen, go see Brett at Jim Ellis Volkswagen in Kennesaw. Then you too can experience what a professional car buying experience can feel like.
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September 2023 by Allison Cahill
Great experience with Brett Jones! This is my first time buying from a dealership, and he made it so easy! You can tell they really do care about their customers. They even delivered my car to me! I’ll definitely be back for any future purchases. Thanks Brett!!
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September 2023 by Jennifer Eanes
Seth was so knowledgeable and helpful in selecting the best car for us! The process was smooth and we love our new Tiguan! Thank you , Seth!
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September 2023 by S M.
A rating of five stars and above...HIGHEST reGaRds and HUGE applause for Tamara, the dealer representative, who was incredibly helpful, cordial, and professional. Despite the fact that Tamara was handling several tasks, her warmth and support felt genuinely sincere. The excellent customer service provided by Tamara was greatly appreciated. After very briefly getting to know Tamara, I had the impression that she was much deserving of an immediate raise and a promotion.
