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May 2024 by O. Fortuna
POS COMPANY! Never hire these retards!
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May 2024 by María Valentina Márquez Cabrera
I went today because I didn't know my recovery password on my victus laptop after a mandatory update, without that I had 0 access to my laptop, a guy here helped me look for it and enter it calmly, it was cool, and he explained to me how to look for it if it happened again
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April 2024 by William Todd
Set up a repair appointment a week ahead to get there and find out they didn’t have the parts to fix my phone.I entered in my phone information and what I wanted repaired when I scheduled the appointmentCost me a week of waiting I should’ve gone somewhere elseEmployees were kind and helpful but their company really let them down
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November 2023 by Wal Do
Thank you Jonathon for getting my iPad running again!
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July 2023 by William Duda
I spent an hour and half after my 92 year old mother spent “all day” trying to connect to the internet. In 5 minutes they had it fixed at no charge! Totally above and beyond and will highly recommend them. Great job and thank you.
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July 2023 by Uche A1966
I am impressed with your staff. Mr. Omar and Mr. Christain were very professional in discussing and resolving all of the issues relating uploading in files in my old to the new computer I purchased. My special thanks to them.
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July 2023 by Aceneth j Irwin
Expensive to have laptop computer repaired, cheaper to purchase a new one.
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February 2023 by Mark Gasper
Geek squad at Best Buy in Kennesaw has pathetic service. They did a quick assessment on my iPhone, and said it is non-repairable. However, they refused to give me a document from my insurance company racket. They only help you out if there's money in it for them and you want to buy a phone from them. I highly recommend you Youbreakifix at 1550 Crater Lake Dr NW #100 Kennesaw, GA 30152
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December 2022 by Joshua Mederos
I had questions about installing a motherboard I had and their agent over the phone was clueless so they told me to come in person. When I came in person an older Geek Squad associate just gave me a sales pitch for their $200 subscription service for tv delivery and installation that had nothing to do with my PC.
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October 2022 by Rosanna G. Smith
Picked up my computer from Paul after I had been hacked. He explained everything that had happened, and how it was fixed. Thanks Paul.
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October 2022 by Patricia Trapanese
Paul was extremely helpful and I am very happy with my new laptop.
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October 2022 by Melissa D.
Although they are under renovation, we were able to get what we needed quickly!
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October 2022 by Meredith Godbee
Brought my PC in for an overheating issue, had already diagnosed it myself but the PC has a water cooling system, which I'm not familiar with, so wanted to have a professional take a look to see if it was the water cooling malfunctioning. Unfortunately, I took it to Geek Squad instead. They somehow decided an overheating core was a PSU issue and disassembled my PC. It turned out to not be the PSU (wow, shocker!) and they haphazardly reassembled the PC, denting the case and jamming a SSD drive against a fan. After hanging on to it for a solid week (I was told 2-3 days max when dropping off) they finally told me they just reapplied the thermal paste. The PC is still having the exact same overheating problem, so they clearly did absolutely nothing to the PC. AVOID these clowns at all cost. I was also told I was required to purchase a year subscription to their service program when I dropped the PC off (a lie, I discovered later) and that any/all hardware replacements would be covered by this plan (also a lie). Money-hungry liars that know absolutely nothing about PC repair. Would give negative stars if it was possible.
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October 2021 by Nathan Hegedus
Not only did they not install my cameras, but they charged me any way as well as took some imperative pieces with them so I may not sell my cameras to anyone else. Out 400 plus dollars.
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October 2021 by Fah'd Ahmad
I got an iPhone battery replacement from the Geek Squad at this Best Buy location. My screen was not cracked prior to getting the battery replaced. They returned the phone to me with a hairline crack on the screen. They refused to accept responsibility for cracking the screen while changing out the battery. They insisted it was cracked before, but I look and use my phone every day. I know it was not cracked prior to letting them replace the battery. Do yourself a favor and go elsewhere.
