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April 2024 by Estefani G.
Super rude staff, my mother and I were speaking in Spanish about a drink and debating to buy a shirt for my husband. One of the staff with badly dyed locs tells my mother in a very conceding tone that if she's not gonna buy to leave it at the register. Mind you, we've been looking at items for a good 15-20 minutes and these three individuals have just been standing around and talking. Once I heard her, I went back and left the shirt where it was found, and ate my words as she said "I don't care what they're saying", as if my mother and I were at her speaking about her. Just overall horrible attitude, and definitely need to be met with some customer service education.
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February 2024 by Stephanie Taylor
I'm not normally one to complain, but I've had enough poor experiences at this location that a review is needed now. Every time we go, the staff is mostly unwelcoming and acts as if it's a nuisance that we're there/checking out. The staff barely acknowledges us and chats among themselves about whatever while they check us out. They give the bare minimum customer service. No smile, kind word or any kind of friendliness or welcoming attitude. Looking at other reviews, my experience is sadly shared by others I see.This last time we were there, we asked a very nice and helpful (finally someone helpful!) young man working there if the fitting rooms were all closed (signs were up on both that they were closed) and he said it was fine for us to try some things on and he would open a room for us. We were very grateful! As my teen was trying some things on, a female staff member comes up to me as I was waiting and tells me in an aggravated tone that the fitting rooms are supposed to be closed. I told her that the other staff member said we could try things on and she proceeded to say to me, "Well, can you wrap it up?" - again, in an aggravated tone. I simply said, "Sure". Then she headed straight to the male staff member who let us in and I'm sure she gave him an earful...When we were done, I went up to the cash register to check out and another female staff member checked us out. I asked if the shift supervisor was there and she told me it was the lady who spoke to us in the fitting rooms... I was shocked to learn that a supervisor (maybe she's even the store manager??) would address customers in that way. No staff member should!I doubt we will ever go back. I'm tired of being treated like I'm not welcomed. My teenage daughter and her friend had a negative experience there once as well - simply unwelcoming, unfriendly staff. If a supervisor acts like that, it will trickle down to the rest of the staff and you can tell it has.I really also just don't understand why their fitting rooms are rarely open - neither of the two. Other stores have at least one open these days.
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January 2024 by Ayanna Johnson
I honestly wanted to rate it one star, but I have seen one star before and though it nears the quality it’s not quite there. I’m 18 and I just have to say the music playing in there is ridiculously loud and explicit. Personally I typically don’t care, but please believe me when I say it’s so loud you can hear the music before you make it into the store.The staff are all very unprofessional. Moreover, the checkout line, when there’s only like 3 people, always takes literally 10 min even when they only have like 3 pieces of clothing and theres always only one register open. Recently I went to return an online purchase and came back with the box, and the girl at the register asked me after I completed the process to take the box… Ma’am you literally work here and there’s a dumpster in the back of the mall. It just literally made no sense it was so silly and then she looked stressed and I figure its probably because it was packed and she was the only worker of like 5 or 6 ringing customers up. Basically, I would respectfully suggest you just hire someone mature enough to hold the store down and replace like the entire crew there.
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December 2023 by Melina M.
customer service is awful! they are very slow to assist and will ignore customers. lazy.
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December 2023 by Anthony W.
Came into the store. Tried to check out. There was a line of at least 15 people. There were four employees. Only one was at a register. The rest were talking about personal issues. When I was finally seen, I was ignored so that the clerk could talk to her friend about how all the people at the store were new. Completely ignored and made to feel invisible. Not a way to treat customers.
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December 2023 by Livi
so mf ridiculous. due to short staff no fitting rooms available, how are we supposed to nknow if something fits??? let alone that the sales are pointless because u can't try them on, or buy and return if it doesn't fit. SMH just close the store at this point
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October 2023 by Candice Coombs
Wow. Full of staff...all standing together and dismissive of customers. They look right in your face and turn away. Disappointing. They won't get a dime from me.
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September 2023 by Lemon
The floors are dirty, everything is unorganized, the employees are rude, and the fitting rooms are always closed.Despite all this, we found what we were looking for. Otherwise, I would have given it 1 star only.
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July 2023 by SR Remodeling
Brought my teenage girls here tonight to do back to school shopping. We noticed plenty of employees standing around chatting when we walked in. However, no one willing to help, store unkept. After my girls got their clothes and headed to the fitting room they were told the fitting rooms were closed. This is unacceptable, who wants to buy hundreds of dollars worth of clothes then go home and try them on and have to return half of them because they don’t fit! We left the clothes and went to other stores and shopped. Staff in this store just seems lazy and unwilling to help customers. If I am going to shop and not be able to try things on I may as well shop elsewhere or online!
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July 2023 by Falan Hall
The guy that helped me this morning made my return super easy! Thank you!
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May 2022 by Shelley garvin
The girls here are rude and can not figure out how to use a register we have been standing here for 20 minutes and they don’t know how to get you a receipt
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May 2022 by Samantha Able
It’s been almost a year and the dressing rooms are still closed! It’s time to open them up! I had a handful of clothes that I had to put back because I refuse to buy anything without trying it on first.
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January 2022 by Emma Holder
They completely took out what little plus size section they had. Way to completely exclude an entire demographic. Also none of the employees are helpful whatsoever.
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December 2021 by NicoNico
Wish they had a larger men's selection. What they do have is good though. The lines always take forever 21 though.
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October 2021 by Macy Tiffany
Price higher than before and quality no good. I think they need people to clean the floor so bad.
