-
September 2023 by Catherine Remkes
We had solar installed on our house in 2019 and then our battery a bit later. Ever since the battery was installed we have had issues with the system. The installers did not stay to explain how it worked with the inverter and no one ever came back to explain it. We have had to have them come out multiple times due to panels going down, inverter and battery not working or talking. Bc they don’t talk we don’t know when the panels are down. Last year the company told us they would track our system and keep us updated. Fast forward to early summer 2023 we contacted them again about the system and got no support. Now they told us a whole string of panels is down but they won’t schedule an appointment to come fix it. The manager has all our correspondence showing this is an ongoing problem and we have been fighting with them for 4 weeks just to come out and get the panels working. They still won’t schedule and appointment. We do not recommend them at all. The lack of customer support and competence is absolutely awful.
-
August 2023 by Owens Freeman
Creative Solar is one of the worst in the state of Georgia. Their customer service is awful. They never answer their phone calls. They set multiple appointments with me, and will never show up. When I finally gets someone on the line, all I get is excuses. It is either "we forgot or we had an emergency that came up." The manager, Austin NEVER answer his phone. I had nothing but a horrible experience with this company. I hope the awful treatment has nothing to do with my race or my location. This is not how a customer should be treated.
-
July 2023 by rene vasquez
Do not hire this company for any work. We hired them for a removal and installation of an already existing system and they don’t even give us a schedule date. They were very good at first and after we payed the invoice in full they don’t even answer the phone anymore. The owner won’t help, office staff won’t help, the installation manager that took the system off will just leave every message on read. That’s who they are. They get paid and leave you hanging
-
June 2023 by Linda Berrian
Our solar panels and battery are still new to us but we have watched our GPC bills go lower every month! Our most recent bill was about $26 for May. The best thing about that is the monthly $9.95 we pay for the Surge Defender provided by GA Power to protect us from power surges from the grid! Prior to our install we experienced a surge that almost knocked out our motherboard on 2 year old refrigerator! (Try getting a motherboard during COVID) ??You do the math, receiving a power bill is getting to be a lot more fun. I’m looking forward to seeing our summer bills. This has turned out to be the best investment EVER!No regrets. ??
-
April 2023 by Jeremiah Poole
I worked with Travis at Creative Solar and had one of the best customer service experience! Jeremy was very informative and worked hard for customer satisfaction. Russell was very helpful and made sure the customer was satisfied with the project. I would recommend this company to anyone wanting solar.
-
March 2023 by Mark Winarsky
I had a wonderful experience dealing with Creative Solar USA. Although there were delays with the supply chain in getting the system installed (during the onset of COVID), they truly delivered! The system (panels and battery) were sized appropriately for my house, and the install was handled in an extremely professional way. Best of all, the numbers (power generation) that they quoted me have been spot on. Really pleased with the overall solution, and with my engagement of Creative Solar (from the owner who I've spoken with several times, to sales, install, and electrical staff). Again, overall a great experience and strongly recommended if you are looking for a solar solution for your home (or business)!
-
December 2022 by Beverly Marshall-Goodell
I can't say enough good things about Creative Solar. The process for installing a home-based solar array is long and complicated. Fortunately, Creative Solar kept us informed every stop of the way. When our installation was delayed because of issues with the structure of our roof, they were able to help us think through the options and choose best solution to achieve our long-term goals. Now we are reaping the benefits of their commitment to service.
-
December 2022 by Dan Roed
Creative Solar kept me up-to-date throughout the entire process, they answered all my questions in a timely manner, they were always very responsive and diligent when it came to the install process. Their timelines were fairly accurate, they installed all my solar panels and had all the inspections approved, handled all my paperwork, and the process was very easy.
-
December 2022 by familyschmitt
Creative Solar put a 13 kWh system on our house that went into production September, 2022. From sales to design to installation, Creative Solar did what they said they would do. Actual electricity production is tracking almost exactly to projected AC production that was presented during the sales phase. Although we have only gone through 2 billing cycles, our electric bill has been cut in half.If I had to do it over again, I would make the same decision about using Creative Solar and am very happy with all aspects of the project.
-
December 2022 by Dwayne Pollock
I’ve had some delays with supply issues and the contractor selected for the installation. My system is currently not 100%, nevertheless Creative Solar has taken full accountability and responsibility for the contractor’s sloppy installation and has committed themselves to getting my system fully functional as paid for and expected. Thank you to Mary-Project Cord, Travis-Sales Rep, David-Operations, and many others. I would recommend Creative Solar for the commitment to excellence in-spite of adversity.
-
December 2022 by Sam Collier
Everyone I spoke with at Creative Solar was friendly and knowledgeable. The install was done correctly and my system is working fine. I was glad to be interviewed by Fox 5 TV's Randy Travis as a satisfied customer who came in Eyes Wide Open about the costs and benefits of solar. I am very pleased.
-
June 2022 by Rob N
I would HIGHLY recommend Creative Solar USA to install solar panels for my family and friends. I'm writing this review in response to the large number of scammy & misleading solar companies appearing on local news team investigations across the US.that are tricking and misleading. Creative Solar is one of the good guys.Overall Creative Solar USA was professional, transparent, communicative, and installation days were fast & efficient.INITIAL VISITLearned about Creative Solar USA through a crowdsource neighborhood meeting called Solarize Atlanta 2.0. We set up the initial meeting, a professional & knowledgeable tech (Matt) came out and talked to us about panels. He set our expectations, and did some measuring of the roof to make sure there was enough space and a clear line of sight to the sun during both summer (high sun) and winter (low sun).As soon as we agreed to the project, we were assigned our own account manager, Mary. She rocks! At the minimum, Mary would call every two weeks with a status update. Even if there wasn't an update, she would call and chat for about a minute with any news.PROCESSThey had a web app showing us each of the 5 phases of the project, and payment installments. We saw when permits were pulled. This was in fall/winter of 2021, so we experienced supply shortage delays on our inverter.INSTALL DAYSOverall it took 2.5 days. Creative Solar had prep team come install the rails and run wire on the first day. The 2nd day was two days later due to weather and they installed all the panels in a half day. Another day, the electrician team came out and connected the panels from our detached garage and our 2nd story roof to the inverter and our breaker panel.ONLY ISSUEThe only hiccup we had along the way was with Georgia Power. Georgia Power was notified by Creative Solar that it was ready for the official test to connect to the grid. Georgia Power came out twice to our house, and left the 2nd time without passing us with no reason why. As the customer, we let Creative Solar know, and they contacted GA Power to understand what went wrong. No response from GA Power for 2 weeks, and then without any notice or additional visits we were notified that we passed by GA Power.
-
June 2022 by Rev. Dr. Anthony Burton
The staff of Creative Solar USA have been excellent, going out of their way to make sure that our installation was correct and functioning as it should. We now have two fully loaded Generac battery cabinets, with 36 panels, and have seen fantastic performance from the system. Our power bills have dropped drastically, and we are selling money back to GA Power. In fact, I just looked at the panels, and our battery banks are both 100% full... we are powering our entire house (HVAC, well pump, and all) and still are sending back over 5 KW to the utility company... which they will pay us for. (Albeit a pittance, but it's better than nothing.)The installers, the electricians, and the project management have all been excellent ambassadors for Creative Solar, and I highly recommend them!Admittedly, Generac themselves have been a little slow to respond to requests for help with an issue, but that has not impacted the performance nor the output of the system.
-
June 2022 by Dee Roodehchi
Creative Solar installed my panels in October 2020. Considering the Pandemic, they did an excellent job. I've had no issues with electric production. I just wish I had gotten some recommended batteries with it. When the power goes out, I still have no power. i need battery back-up in order to have electricity generated.I highly recommend them. Panels are made in USA. local installers.
-
May 2022 by Thomas Eddy
I have nothing but praise for Creative Solar USA. From first contact to completed project they were very professional and keep me informed every step of the way. We have been producing solar power for about two months now. Yesterday I had some questions and sent an email. Today instead of an email reply I received a phone call and had a great discussion (which helped me a lot to understand our energy production) with one of the techs at Creative Solar. He then replied to my email with the information that we had discussed. Great Customer service! If you want to go solar I highly recommend Creative Solar USA.
