CarMax in Kennesaw, GA offers a large selection of used cars, trucks, and SUVs, making it easy to find the right vehicle all in one place. The dealership promotes a no-haggle, pressure-free shopping experience, providing a straightforward way to buy and sell cars. Customers appreciate the convenience of online ordering and express pickup, often completing the process in less than 25 minutes, with vehicles arriving as described and without harassment or pushy sales tactics. Many reviewers highlight the helpful and professional staff, especially noting the friendly interactions during trade-in and sale processes. Staff members like Jim, Draya Meridith, Aalyiah, Gimel, and Staisee are praised for their kindness, honesty, and patience, making customers feel comfortable and well-informed. The dealership also makes car selling easy, with quick appraisals and clear explanations of paperwork, which enhances the overall experience. However, some concerns are raised about vehicle quality control, with reports of cars arriving with issues such as musty smells, sand deposits, or signs of previous flooding, and prices being higher than the market due to the convenience offered. Overall, CarMax provides a reliable, efficient, and friendly environment for buying, selling, and trading cars, earning positive reviews for its helpful staff and seamless process, despite some concerns about vehicle condition and pricing.
Was in & out in less than an hour when swapping cars with them. Good stuff
July 2024
Rob Lynn in the service department has been so awesome to work with! I purchased a car this year and the Carmax service team in Kennesaw helped me to work through a few items associated with the initial warranty. Rob and the team in that department are stellar! I am grateful for the level of service that I have received... read full comment
June 2024
Jamar is the BEST!!!! Quick and painless car buying. Got the car I wanted!!!! Go see him for your car needs.
