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November 2023 by Anarchist Scratchbook
I ordered the new S23 ultra and had it shipped here. It never showed up. After alot of time back and forth with att, ups, etc, I got nowhere. So I decided to pay the 55 dolla re stock fee and be on my merry way.So I came into the store and communicated my decision. First and foremost.......every one here went above and beyond helping me, I'm thoroughly happy. Second, they got the order canceled, got a new phone on the way to my home (this time), and I didn't have to pay a restocking fee. They came thru for me, and if you ever have a problem, I believe they'll come thru for you too.Thanx so much y'all, keep up the awsome work!
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September 2023 by Kim Hallinan
Terrible experience. Arrived at the Kennesaw store and saw Mario who was very helpful and very nice. My husband and I were trying to upgrade our phones but the Wi-Fi was so slow in this store that we took the phones home to finish the data transfer and planned to bring the old phones back the next day. When we came back the next day the trade in value had decreased by $300.00. The new guy helping us could not explain why. We left as we had a flight tocatch so now I have to go to another store to try and finish this phone upgrade. Upon calling ATT I waited 50 minutes for help with no resolution.
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August 2023 by Shontora Felton
The staff are really friend and polite. The service is great and they go above and beyond to assist! One employee in particular, Cameron he deserves a raise. He came to render aid while on his lunch break!
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August 2023 by Adrian Collins
Mahari was very friendly professional and had a pleasing people attitude. Even though we ran into a few issues she made sure everthing was well taken care of . Please ask for her !
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July 2023 by Clarissa LeSueur
I definitely recommend this location the staff are prompt, swift, and thorough. I couldn't have asked for a better team of staff to assist me. I went to the Barrett location first and they always had a long wait and Didn’t even acknowledge me until about 5-10 mins after being there. It was different here I was addressed right away! Check out Jeremy and Mahari for all ur Att needs!
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July 2023 by Cheri C.
The two people that helped me were very nice. That's what makes the whole experience so awful. I trusted them and everything that they told me never happened. I asked allot of questions before I upgraded my phones. They told me to get the same price as I am paying now I would have to switch my cable out and get there's. I told them I was happy with what I have and they did not bundle security and they don't have security like my Xfinity. They told me to join AARP to get the monthly price down. And I would get a $300 gift card that has never came. So low and behold. I switched out my cable because I was told it would make my monthly note the same as it was before. I never would have, if they didn't tell me that it would be the same. So now my bill is high as a car note. And it was all a lie. I am soooooooo disappointed because as I stated, they were so very nice and believable. I have never had something like this happen to me and I would not wish this on anyone.
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July 2023 by Sean White
Two store employees Cameron and Jeremy went above and beyond to help me with my iPhone issues.Best customer service experience I’ve ever had.
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July 2023 by Julius
Jeremy was amazing, very patient, extremely knowledgeable and was extremely helpful.
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July 2023 by Lamont Merriwether
Mahari was top notch. She was very personable, Christ centered, and knowledgeable. I truly enjoyed my experience there.
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June 2023 by Bryan Bates
Wanted to take the opportunity to share what a great job that Jeremy and Mahari did for us. We were coordinating multiple family members transferring their phones from multiple other carriers. So it took a lot of time and patience over several days to make it all happen (getting cancellation/transfer info, making final device selections, etc.). Jeremy was highly responsive and stayed in communication with us to help set everything in motion so that the in-store experience would go smoothly and efficiently. Then Mahari did a wonderful job at the store executing on the device purchases and setups, with a delightful personality. Thanks for the excellent, professional service!
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June 2023 by Demetrius Nicely
Great experience. Changed my view of the in-store interaction. Very helpful and mindful of our time. Great suggestions for accessories and needs for new phones. Very knowledgeable about the product and services offered.
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May 2023 by Jamie Cavazos
My husband and I went yesterday and when we walked in we were greeted by all the staff and helped right away. Everyone was so friendly and helpful. Definitely will come back and visit this location in the future!
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May 2023 by ann bradley robbins
Mahari was wonderful and made my experience great! I highly recommend this location and they were able to solve all issues and more.
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April 2023 by Cheryl Howard
LeA and Mahari were amazing! Super helpful and very knowledgeable! We came in for one new phone and wound up getting two! Great job ladies! We’ll definitely be back!
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April 2023 by arianna grier
Jeremy was awesome, really helped me dreams come true with my new phone!
