November 2018 by Christine Faller
Called this company to schedule service on our copier, we bought from them years ago. Had an appointment set. Made arrangements to have someone available to work with service rep. They did not call the updated phone number to tell us that they "may have to reschedule" to possible one week later. Woman who scheduled our service call, apparently does not know the service man's schedule???? Also, Was quoted two different prices for the service. Ms Karen was very sweet, but clearly not able to do her job, as she is not informed properly of what is happening in the company.Explained i need this service by end of week. Asked for manager to call me. When a Manager called me back, Ms Kelsey told me she would need more information, this time, BEFORE they could schedule our appointment, maybe in a week.So incredibly rude. Would not let me speak. I said good bye and ended call. Now, she is calling my cell and leaving run on voice mails about me slandering this company. Her voice mail sounds like a threat. If any damage done to my property, look here first. Unclear as to why they are so unprofessional. Sad. I rated "One Star", only because Ms Karen was so sweet.
