-
March 2024 by Sydney Shops
Not worth the time, go to a different location if you want to sell your clothes
-
January 2024 by Angel T
I usually don't do too many reviews, but this one I had to. If I could give 0 stars, I definitely would. Do not sell your items to this store! I went to this store in Jonesboro on 1/8/24 around 11am. The staff was RUDE!!I I walked inside the store and said "good morning"(NOTHING)! I said "good morning" again, but this time she (manager) mustered up a very silent good morning. The manager act as if I was bothering her. I arrived with 10 pair of booties and a Micheal Kors purse. I couldn't wear the booties anymore because they did not fit due to an accident. Some of the boots were purchased from Nordstroms and Dillards. They were very, very, very nice boots. I was insulted with the offer...$45 for 5 of the boots and the purse. I looked at her and said "Uhh NO MA'AM!! I guess she thought I was going to be desperate for the money. The stores advertising is MISLEADING!! The so call authentic designer items in the store Gucci, Versace, Prada, etc...are so OLD!! You expect to see at least some nice authentic designer that they show and advertise on the website, but that remains to be seen. The staff that check the items don't know about quality. Especially after seeing some of the clothes and shoes that was chosen to be in the store. Needless to say I left and took my things to a consignment store and the consignment store took all of my items to sell. I might have to wait longer to get my money from the consignment store but I'm fine with that! At least it will not be $45.My first experience atClothes Mentor in Jonesboro was not good and the staff needs training in CUSTOMER SERVICE! Especially the manager. They had a sign on the door (Now Hiring). I feel bad for any new employees that have to be trained by them. Stay away from this store if you want to sell your items!
-
September 2023 by Kya Hill
Bad customer service it’s a scam if you want to sell your clothes waited a hour for nothing
-
August 2023 by Summer Chrissiana
Rude customer service from staff member at the front today. If you don’t like your job, simply quit. Don’t make others shopping experience negative.
-
June 2023 by Zita B
I visit Clothes Mentor on 6-13-23 ,I would like to say that that all the young ladies were very nice and accommodating ,I like to thank them for treating me with great energy and professionalism, God Bless You All.Ms.Megan
-
June 2023 by Keleigh Williams
Terrible experience. Staff were rude to me and not trained to recognize valuable brands. They would not take full Calvin Klein suits but the store was full of raggedy items from Shein and F21. I just take clothes to goodwill now because it isn’t worth the hassle dealing with consignment stores.
-
March 2023 by Carol Edwards
Shopped Jonesboro Clothes Mentor today. The shopping part of my visit was very unimpressive. The racks were so full that it was difficult to shop. There were items that I would have like to see but was afraid to damage by forcing them out. I will not shop there again until they fix this problem. But on the other hand I received great customer service from Kenny and staff there.
-
March 2023 by Ahunya Tilghman
Please don’t purchase from this location. They don’t authenticate the items they sell. I received a counterfeit “Burberry Her” perfume from this location via an online transaction. I had a gut feeling it might be fake, so I called on Monday to cancel my order - which the store associate and manager said okay to. However they still proceeded to ship the item on Tuesday & charge me. When I opened the package today, this is what I got - a fake. I advised the store manager who said they get their perfumes from a “verified vendor”… but they clearly don’t. Please see the diffidence between the real item with the logo etched into the glass versus the fake item I received in the mail with gold lettering. You can still see the transfer tape outline on the bottle. Save your money and don’t buy from this store. They will ignore your request to cancel your order, sell you fake merchandise and then gaslight you by saying it’s real and ghost you after taking your money. If you google, there’s no photos whatsoever with the perfume bottle having gold transfer tape lettering. This location sells fake counterfeit items from a non verified “vendor”
-
March 2023 by Jasmine Garland
Sold my girl a counterfeit perfume and basically told her too bad when she showed them proof that it was counterfeit. Buyer beware.
-
December 2022 by Doinelle McKinney
Couldn't enjoy my shopping the employee were in there gossiping about each other and standing around. When I approached the counter I was asked were you checking out? duh!
-
November 2022 by Kashmere Bliss
I really wanted to shop here but online on google the current closing time states 8:00 pm . I walked up to the door at 7:30 pm and I saw on the door they closed at 7 pm already . I would appreciate if y’all update the google time please . Update - they still haven’t switched times
-
October 2022 by Michael Williams
Gross waste of time. They give you pennies on the dollar for what the clothes are actually worth. I wish I had just donated them to good will. Didn't even pay for my gas
-
September 2022 by Motivational Daisy
Went to this business for the first time. The entrance was very appealing and the atmosphere was very friendly. This is classy and high end. I believe the establishment is Black owned as well.
-
August 2022 by De'ja M.
Went to this business for the first time. The entrance was very appealing and the atmosphere was very friendly. This is classy and high end. I believe the establishment is Black owned as well.
-
May 2022 by Sean Fletcher
I would definitely give 0 stars if possible. For starters the customer service is HORRIBLE. it’s 10 am why are you frowning, giving mean looks and eye rolls? She was already pointing and saying things to another co-worker as I was walking up to the counter. Very professional. Secondly I sold items at this location yesterday no problem. Today they can’t buy any of my things because they’re “mens” that’s funny the same people who were working yesterday minus 1 person are working today, I brought similar if not some of the same items as the first time? At that point I was over it. I was just cleaning out my husband and I closets and wanted to sell and donate whatever we didn’t want so I didn’t care for the money at all but I’ll never come here again simply based off customer service and respect alone.
