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September 2022 by Fritz Martelly
Paul was great! No sales pressure. Had a good experience.
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July 2022 by Kim Bryan
A fantastic experience! At the last minute, I was in need of a mattress for my Dad who was moving into an assisted living community. I was stressed out with all of the logistics for the move, and realized, at last minute, that my dad's queen mattress would not fit well in his new studio apartment. I made a couple of calls to mattress stores and they could not help me at the last minute. Then I called The Original Mattress Factory Johns Creek and spoke with Evan Reese. He was so professional and had such a calming demeanor (which I really needed!). He was very helpful and knowledgable.. I told him what my dad needed and he explained all of the options, and we made it all work out over the phone. My Dad is very happy with his new mattress and I am very, very grateful to Evan! The whole process went through so quickly and effortlessly!
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July 2021 by Clay T.
Purchased the King-Orthopedic Pillow Top Mattress from OMF on 1/19/2021 for $1,100. I thought that was a mistake until, we replaced it with a King-Orthopedic Super Pillow Top Mattress from OMF on 2/6/2021 for an additional $463, which includes a 25% fee with the one time re-selection policy. As you can't make returns, only exchanges. Both mattresses felt nothing like the ones in the store. I now realize the biggest mistake was not cutting my losses early. Called the customer service to have the mattress checked, received 2 additional foam toppers to add on top of the mattress. Now I can't feel the springs anymore, I just sink 6 inches into the mattress. I guess the mattress would be good if you want to get your wife out of your bed, it did accomplish that. But not happy with the product. We are looking for a replacement mattress now, but it will not be with OMF.
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May 2021 by Dwight
Nice experience at this location. The sales associate Maury was available if needed but was not overly so made me feel more comfortable than at other stores I visited.The delivery did have a hiccup I got a double when I should have had a Queen. I understand mistakes happen and I thought it would be a week or so in my experience in this pandemic with other companies. But the factory called me directly and they delivered the correct mattress that same afternoon. Kudos to the OMF for taking care of this immediately.As for the mattress its been all I could ask for and you can tell the sturdy and good construction and I also enjoy buying local and these are made in Marietta.I highly recommend the OMF if your in the market.
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May 2021 by T H
Louis was very knowledgeable and professional. Really got me the product I needed without a high pressure sales feel. Very high quality bed and on time delivery. Would recommend to family and friends.
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December 2020 by Tracey G.
Absolutely the worse purchase I have ever made. I cannot believe the condition of the mattress after such a short time. I am writing this review at 11:55 pm because I can't sleep on this crazy mattress. It gets turned regularly but my feet are higher than my head tonight. Never owned a mattress that has such lumps and bumps. Would NEVER recommend to a friend.
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May 2020 by Leon Galis
I'm 80 years old. I've bought a lot of stuff over the years, but this purchase was one of the best experiences I've ever had. Everything went off without a hitch from the store to the delivery. The store salesperson was helpful and didn't try to steer us away from what we were interested in. The delivery came right on schedule, and the guys who did it were the soul of courtesy and efficiency. Even with charges for a non-local delivery and removal of our old mattresses and box springs, we ended up paying slightly less for a better product than we got elsewhere a dozen years ago. Thank you Original Mattress Factory!
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May 2020 by MBElliott1
I am a satisfied, repeat customer of this manufacturer/retailer. I know others who say the same. Their quality and durability is at least as good as ANY. Their showrooms are well stocked and staffed with helpful and non-aggressive associates. You’ll encounter a wide variety of styles. Their frames and accessories are top-notch and cover many styles, too. Their prices are reasonable and dependable, as they have no sales or tricky promotional gimmicks.There was an error in shipping and delivering my most recent purchase. But they handled it in such a professional fashion that I continue to rate them “tops.” Communication was just right, and the error was corrected first thing, as promised, next morning.They’re the best for mattresses in my opinion. I shop no place else.
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May 2020 by Jacquelin Roberts
Have bought mattresses from OMF for over 30 years. Always the highest quality at a very reasonable cost without the gimmicky sales tactics found at other mattress stores. Their sales people are knowledgeable and professional and do not try to up-sell you to a higher priced product. Their customer service department is great. We had a minor issue with one mattress and they went beyond the call of duty to make sure we were satisfied. Bottom line is OMF takes pride in their workmanship, offers a high quality product, and cares about their customers! Would highly recommend.
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May 2020 by Elizabeth McCall
Great value & service! My plush double-sided Qn mattress feels wonderful! No sagging. It's been about 2 mths. It has real material like steel coils and cotton. I don't like memory foam tops.
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May 2020 by Martha Matthiessen
I ordered the box springs over the phone, they explained how they are the only ones still making box springs with springs. Customer service was excellent! The delivery came right on time, and I was very happy with the quality.
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May 2020 by David Bauer
Helpful salesman, knew the products and demonstrated well.excellent delivery and set up, fully explained all of the features
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July 2019 by Grayson B.
Lots of options. Sales person tries to help you get what you want at the price you want. We are very happy with the mattress we purchased which was the store brand- Sleepys.
