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January 2024 by M V
Went there to add my dad to my phone plan- Bill was very helpful and patient with us. Helped us get the transfer PIN from xfinity to complete the transfer. Ruby was helpful with the screen cover and phone case. Excellent service and highly recommend.
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January 2024 by Camilo Fernandez
Manager's attitude is awful.It seems that he doesn't like hispanics.( he is Asian, that is considered a minority, too).
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January 2024 by Michelle R.
Bad attitude. No good service. Especially the manager
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January 2024 by Taylor Xu
Helped me solve all the problems that online customer service could not solve. The staff was very patient in communicating with me.
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December 2023 by sai preetham Reddy
!!!!!!ANYONE GOING TO VISIT THIS STORE BEWARE INFORMATION PROVIDED BY EMPLOYEES ARE MISLEADING!!!!!!!!!!1.friendly and informative employees ONLY DURING INITIAL Sale provides fictional and attractive info stating free and its on T-mobileWhich makes you do the transaction in this store2.Missing managerTo be continued
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November 2023 by james
Very irresponsible.They did not activate my new phone at the store.So, I had to do it myself over the phone for an hour and waited another 2 hours to complete the activation process.
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November 2023 by Sharif Sharipov
Went to pay friend's bill, but the manager was rude and told me that I can't pay his bill. They don't even know that T-mobile has guest pay option.
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November 2023 by Lisa Nguyen
I came in for help and had a girl name Ruby helped me. She was very helpful and gave me suggestions on how to lower my plan and which one would benefits me.
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October 2023 by william millhollin
The employee who was in today was pretty unprofessional (she was literally on the phone with her bank while helping us)And tried preying on my grandmother to spend 30 bucks a month for 2 years for a apple watch (720 dollars essentially for a watch while saying it would be free)I have my own tmobile account and im paying 100 bucks for my one iphone so this was the final straw for me for using tmobiles services.
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September 2023 by Aaron Vidal
My family and I were trying to switch from AT&T to T-Mobile and Cody gave use such a great experience through it all. Never have a had such great service like I did here at this store. Thanks again Cody!
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September 2023 by JCKD Cuellar
We came to see Codi for a second time this year. He was excellent as always by giving the best advice on our iPhone needs. He is always courteous, knowledgeable, and truly helpful. If you are looking for a trusted professional to assist you, we highly recommend Codi!
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September 2023 by PM E
Excellent customer service ! Both Bill and Cody provided excellent customer service! I was switching from Samsung to Apple and they both were very informative
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March 2023 by Meena Iyer
Highly unfriendly store staff with very very slow response and long wait time. I will never ever recommend this store, rather go to the one on State Bridge, I have got better service there.The store manager hardly is pleasant and barely smiles, but throws an air of superiority. Needs major customer experience training. I had a very bad experience buying, setting up and ultimately when my phone stopped working(no dropping or damage on my part), the warranty process was another headache I had to bear with. Long story short, avoid this franchise/place.
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March 2023 by Timmy Gush
Thanks Cody (hope I spelled your name correctly) for actually THINKING THROUGH and HELPING me resolved my issue. When I came to you with a problem you did not say 'I don't know" or 'You have to call Sprint'. You actually think through and came up with a solution, which saved me another trip back to the store. Thank You! To the owner reading this review, please give this employee of yours a raise for actually taking care of customers at your store.
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January 2023 by Mini Gupta
Very unfriendly T-Mobile store. I will never recommend it. They will try to find ways not to help you instead of helping.Whenever you will go to seek their help. they will recommend talking to T-Mobile customer care. They did not help even installing the screen protector even if you will buy from their store by saying that they may not be able to take any liabilities. Very bad customer service.Earlier it was not like that, earlier their staff was friendly but now I guess their behavior is very unfriendly and not helping at all.I will never recommend this store,instead, I will recommend choosing another T-Mobile store even if it is not near to you.
