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March 2024 by S Bee
Very nice facility to do business with.
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November 2023 by Tracy Kay
Awesome Place and great Service...John is super helpful.
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October 2023 by Tiffany Taylor
I recently had a highly frustrating experience with Public Storage. The online reservation system directed me to visit the State Bridge location for payment. On arrival, I was greeted by just a kiosk with a virtual assistant who informed me that they couldn't assist and that I needed to go to the Medlock Bridge location where a manager would be present.Upon reaching the Medlock Bridge location, there was no sign of any manager. After a call to the office number, I found out that the manager was at another location and would only be available around 4:30. I made my way back to the Medlock Bridge location later on and finally got my storage unit sorted.However, the inconvenience didn't stop there. After receiving my storage unit number, I found a lock on the unit! Multiple calls to the office and the 1-800 number went unanswered. I even tried their online chat, only to be told they couldn’t help and I'd need to contact the property manager.The following day, I called the office again. The manager simply said he'd check the unit close to closing time. It's absolutely infuriating. I paid for a service I can't utilize, and there's been no offer to compensate for the time and money wasted. I expected much better service from a reputed company like Public Storage. Would not recommend based on my experience.
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July 2023 by Catherine Goodhew
Robert is the best! He was so helpful and kind and even went and found us a cart!! Marge was very helpful in helping us get a new unit! Thank guys!!!
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July 2023 by Eddie Hogan
Good location. Doesn’t have a person there just an automated system which I loved.
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June 2023 by Gladdy R.
don't rent from here unless its climate controlled. I went to vacant my unit and there was rat or mice droppings, bugs, spider webs and a sting smellof rat urine. totally disgusting and unsafe.i rented several years from another storage company and never did I have a problem with rodents or insect.
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March 2023 by Sean K.
I just started using Public Storage on State Bridge Road in Johns Creek. Negatives:1. No clear map showing where your storage space. Had to drive around for about 15-20 mins before another customer showed us where our storage space is.2. While we got the passcode for the main gate, we did not get a passcode for the door that let us into the hallway where our storage space is. Please include that code when sending welcome package to new customers. I had to call one of your reps to get the passcode.Positive:1. Customer service person was very friendly and helpful. She was able to quickly get my door passcode to me.
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December 2022 by Annette White
So disappointed:(Storage went up $44 dollars/mo., ridiculous ( hike in fees regularly since public storage took over this location). Yes, if you like storage increases. Yes if you're looking for a storage space where the manager does Not return calls or emails,nor respones even when one goes through customer service to reach him. Yes , if passcode to get in the door is changed without and email or letter notification and you arrive without access ,have to wait until office opens to get access (new code).
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October 2022 by Leslie N
Victor’s customer service is top notch. It’s so rare to run into such a friendly helpful person. Please get more people like him. I’m Recommending this location to friends and family
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August 2022 by Connie Bowers
Victor (property manager) is fantastic! He is very personable and takes care of you. He knew I needed an oversized door and let me know when a unit was available. Since then he has been great with customer service when I am entering/exiting the unit.
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August 2022 by Jorge Rivas
Look service is good honesty, but charges are ridiculously high, even for long term costumer, they been increasing the charges for two storages that been using for years every 3 months from $25 to $40 and they have offers for the same storages for $100 PLUS LESS, THATS JUST a horrible company.!!
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July 2022 by Ned Djokic
Everything you need for your storage needs available with virtual booking.This location has a nice interior setup where you can pull your truck or car into a covered garage spot and back in right to the door to the storage unit.
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July 2022 by Paul J.
As Public Storage facilities go, this one is pretty good. I've worked with PS before where I was strongarmed into buying their insurance, their locks, etc. and that hasn't occurred at this facility. All of the office staff I've worked with have been polite, helpful, and refrained from trying to sell me stuff. The facility itself is generally cleaned and well maintained, although the overhead doors have been an issue from time to time, and the automatic door opener on the phone app has never worked for me. First world problems.
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June 2022 by Melvina W.
rented a storage unit yesterday and realized I didn't need it today and the property manager refuses to refund my money for the unused unit
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June 2022 by Shahrzad Keyhan
Just walk in and greatet with smileVictor is very professional I told him I need help just moving my mother boxes to small unit and he was so fast and helpful found me unit ..and next step we did go see the unit and here we are I got it ..Amzing customer service Victor knows his jobI wish everyone was friendly and amzing like him ..Thank you Victor to help me today
