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January 2024 by T H.
I dropped off my car on Friday, but it wasn't checked until Saturday evening. After getting a repair, my car was worse off than it was before. Despite being fixed, the car was subject to shaking and making a loud, whirring noise when being driven -- it seems like the car wasn't fixed at all. I would not recommend this place to anyone, and I won't be returning anytime soon.
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November 2023 by Bruce Lacle
Updates on work being done were sent by email and promised time ready was kept. Estimate price was accurate. Additional services offered and no charges were added to give an estimate for these optional/suggested repairs.
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September 2023 by Sethsky Global Limited
Cautious response. Friendly staff and supportive.Brought my Nissan juke in for alignment, was able n and out within couple hours.
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September 2023 by Renee Clor
Entire staff was extremely helpful and honest! I had a tire blowout on the side of the freeway and within the hour my car was being worked on. The best thing about it is I work right next-door to this location so they were extremely accommodating was getting my car back to me!
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September 2023 by Matt Sherman
My Wife was stranded with a Flat Tire on a Saturday night. I dealt with Tyrone as he worked to get the correct tire we needed there as fast as he could. Unfortunately that was not until Monday, but we understand Saturday night/Sunday can be tough to impossible.Tyrone did EVERYTHING he said he would do including keeping us updated at the times he said he would. Some good ol fashioned Customer Service. I have never been a Pep Boys fan, until Tyrone! Thank you.
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September 2023 by Kristin Bush
This review is a little late. A few months ago I stopped by the Alpharetta location and the team there specifically Thomas was so kind! My headlight was out and they were about to close. Thomas came to look and realized it was loose and didn’t need to be replaced. I was so grateful for his kindness and help. Pep boys should be lucky to have him as an employee. Thank you!
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September 2023 by Raoul Soumah
TY and his team are some of the most professional and welcoming group that I ever have to meet. As soon as we spoke on the phone, I felt reassured that the services I need would be done efficiently. Definitely recommend this Pep Boys location 1000%
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September 2023 by Robyn Norbrey
I came to the location on Johns Creek and the associate with the name tag “Thomas” was nothing short of Amazing !! I had already been to two prior locations trying to get an oil change and turn around due to not having the cars filter .. he was going to tell me the same thing but quickly found a solute and decided he was going to go find one for me AND DID ! S/O to him for representing pep boys to the fullest !! AND it was only $78 im used to paying around $130. 5 STAR SERVICE from a 5 STAR EMPLOYEE
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September 2023 by Kevin Chih-Yang Wu
The store manager TY was courteous and provided great customer service. I was there for a tire alignment. He even went above and beyond when I was checking out at the counter and he had to deal with a rude customer who decided to go back to the back of the shop to talk to the shop mechanics when TY told him to not do that politely. I mean this rude customer was beyond reason, I don’t care what the circumstances are but even if customer is right all the time, customer should not be threatening to beat up the shop mechanics if he is not constantly working on your vehicle. It is over 90 deg out, they are working hard. You are sitting in a nice AC waiting room, chill dude. This is just a rude and insane customer who TY has to deal with on Friday before store closing. TY deserves all the praises for keeping his temper and cool when dealing with him, I mean with the way this customer is talking when I was overhearing him, I would have called the cops and have him thrown out of the shop!
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August 2023 by Carol Patelli
I come to this location all the time! Jarrell, Tyrone and Mr. Thomas are awesome! They really take care of your car and care about the customer experience.
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July 2023 by Courtney Hamlett
Wonderful service! I went in to change a bulb for both my tail light and break light. My vehicle is difficult to access the back light area, so I wasn’t able to do it myself. I stopped in and Tyrone greeted me at the front desk. I mentioned needing the light bulb changed but since they looked pretty busy already, I said I could come back another day if they didn’t have the time. He said it was no problem and one of the mechanics, Zach, came out to help me. He was able to change the bulbs quickly and was so courteous while assisting me. I greatly appreciate his help since my model is a hassle to change the lights on. They were both so kind, and had great customer service and care for my request. The guys here are always so friendly and helpful, and very knowledgeable in their work. I would recommend this location for anyone needing any car repairs, big or small.
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July 2023 by Carrie Turner
Tyrone was super helpful! I was in and out in very little time on a busy Friday afternoon. He takes excellent care of his customers! I’ll be back in the future!
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July 2023 by YouKnow Who
I went to get my AC checked out. Online it said it was free, but when I went to pick up my car, they tried to charge me $70 and their response to me in regard to the website saying it’s a free check was “Online can be deceiving”. They also told me I needed a new air compressor and an AC charge for an astronomical amount of a little over 1200! I took it to a different shop for a second opinion and they told me there is nothing wrong with my air compressor and my AC just needs a charge. Pep Boys lied to me to get me to pay for something I didn’t even need AND tried to up charge me, probably because I’m a female. I will NEVER go back to a pep boys again!
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June 2023 by gao yuan
I dropped off car for tire rotation on Saturday morning. The stuff told me it should be done at the same. However, it just had been done next day afternoon 4pm. I was ready to leave with any service. Need better time management or more employees.
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June 2023 by D D
Excellent customer service! I did not know Pep Boys was so organized and efficient. I will now make this my go to Automotive store for all my future automobile needs. Thank you Tom and staff for your great customer service.Sincerely, Derrick.
