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October 2023 by Steve Sullivan
This is the worst tire company ever. Paid $1000 for performance tires and they could not balance them. They tried twice and we ended up going to another tire company to get them balanced. They ruined the wheels by putting weights on the outside of the tire. They also left our car with grease all over the car mat and side wall of the drive compartment. We asked them to compensate us but no response. We called the area manager Mike Sisson and he did not return our call. We tried to clean the mats and carpet but they will not come clean. See the photo, this is how they returned the car to us. I would stay clear of this company. Steve
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October 2023 by Savanna Rose
An employee on Wednesday scheduled me an appointment for 7:30am on Friday 10/20. I arrive early, and there is nobody here. All of the lights are off and the door is locked. So I guess I'll be canceling.
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September 2023 by M Rose
Great team to work with. Very thorough when troubleshooting your vehicle. Had an experience recently when my AC was blowing hot air. I took my vehicle to another auto shop in Alpharetta and their diagnosis after paying them $99 was that I had to replace the compressor. I decided to take the vehicle to Mr. Tire for a second opinion and after a few hours they resolved the issue for under $90. Excellent work and the guys are awesome.
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September 2023 by titus Rainey
I went for a oil change on Saturday 8/26 and had a terrible experience. After getting my oil change I asked whoever the guy was at the counter for a sticker to put in my window regarding my next oil change. He acted as if I offended him and he said your car will tell you when your next oil change is due! He said we don't give them out anymore but we do have some. I asked again for a sticker until finally he gave me one. When I started my car the oil change reset hadn't been done so the tech had to come out and reset my oil change which took more time. At the end I got an apology from the tech that's it.
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August 2023 by Autumn Nekole
VERY GREAT CUSTOMER SERVICE ! ELIZABETH (manager) WAS SO HELPFUL & VERY NICE AND MADE SURE I WAS IN & OUT. WILL BE RETURNING IN THE FUTURE.
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August 2023 by Robert Partee
They were suppose to order my tires that were not in stock. We set a new appointment to have the new tires installed. I returned as scheduled to find out that they failed to order my new tires.We finally did get the tires ordered and installed.
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July 2023 by William Watkins
Had a couple repairs done here and the service and time was great.
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June 2023 by Scott Maxwell
I’ve been using this Mr. Tire since we moved to Alpharetta 5 years ago. They’ve always take care of us very well. I took my car Saturday because my brakes were squealing. They called me back to tell me I may have a rotor issue and quoted a price to replace them. After authorizing this, they determined if a more minor issue was causing the noise and were able to fix it for about a quarter of the original quote. Thank you Elizabeth and Andrew for your help!
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June 2023 by Aaron Maas
Honest service. This crew will teach you as much and repair as little as your desire. They also helped guide my through some warranty items and make good decisions on what/where to repair.
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June 2023 by Elias Irick
Came in because I had a leaky tire, and it was patched within 30 minutes. Service was friendly and affordable.
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May 2023 by Rafael H
Had an issue with my headlights on a Sunday. Took my car in and Elizabeth was awesome to work with. Her mechanic was great at explaining the problem and got me in and out without any surprises. Thanks again for the awesome service.
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April 2023 by Michael Moriarty
Good, honest, fair and dependable. Elizabeth provided excellent customer service. Same day service. My tire was repaired promptly. Any tire issues, I will return to Mr. Tire in Johns Creek!
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March 2023 by Bryant Bethea
**Updated review: Four years later and still providing excellent service. Worked with Andrew for 2 new tires, alignment, and oil change. Took a bit longer than expected to get the tires delivered from another location, but he kept me updated. No high pressure sales and I received reasonable pricing. Friendly service seems to be rare these days and they delivered. I'll be back. **I have visited this location several times and usually had good experiences. I visited recently and had a GREAT experience!I arrived with the spare on the car and the flat tire in the trunk. The manager Tyrone greeted me and did a nice job listening to understand what I needed and then offered me some options. He explained the differences between tires, tread types and talked about the age of my tires. I wound up replacing 3 (1 had just been replaced elsewhere 2 months prior).I was in and out in about 1 hour and while I waited Tyrone made sure I knew they had coffee, wifi and that I could change the TV channel if I wanted. I also enjoyed taking to him in between him balancing walk-in business and answering the phone.I appreciate the service and value I received and the customer-focused approach... I'll be back!
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February 2023 by Rachel H.
We came in here to get our two front tires replaced (because one of them was flat). It took all day - about 6 hours. When we picked up the car, we noticed the tires were unaligned and the car was driving towards the right. After noticing this, we called the shop right away and they said they would check it out. So we brought in the car a week later (because that was the only time that worked for us). They said to come in at 1:30 pm. We came in right on time and they front desk guy (who was very rude) said the master technician was out to lunch and we would have to wait at least 30 minutes. Horrible scheduling and no respect for customers time. I'm not sure why they told us to come during the technicians lunch break. So we decided to go somewhere else. We took the car to another tire shop and they said that the new tires were installed (by Mr. Tire) improperly and that's why it wasn't aligned and causing the car to move to the right. Which we had to spend another $95 (on top of the $400 plus) to fix this problem. Very disappointed with the service and will not be back.I'm giving it 2 stars instead of 1 because the initial woman working the front desk was very nice.
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January 2023 by Jake Alba
Best auto shop I have been to. Quoted fair price and final payment was exactly as quoted! Will not go anywhere else!
