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September 2023 by Yolanda G.
Not satisfied with the service at all Paid $180 for a diagnostic Simple tire end rods and front alignment is what I was told $700 that doesn't include the $180 fee Are you kidding me! Had the repairs done somewhere else and I'm still having the same problem/ same noise coming from my steering column Called LexTechs back and was told that I would need another diagnostic to dig a little deeper into this NOISE "You start with the most obvious concern and work your way to the root cause!!!" BullFrogggggg So, is this their way of getting over on customers. Their commission is tied in this and they are all HUNGRY!!!!!!!!!! The Rep could care less about me complaining, all he wanted to do was make me another appointment Beware they have their money radar out Looking for YOU
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July 2023 by Chaston C.
I recently had an unfortunate experience with LEXTECHS that left me feeling disappointed and frustrated. I brought my Tesla to their service center after experiencing AC issues, hoping for a proper diagnosis and effective repairs. However, my experience turned out to be far from satisfactory. Firstly, they diagnosed the problem as a defective AC blower motor for which they charged me a diagnostic fee of over 180$. I agreed to the repair and patiently waited 2 weeks for the part to arrive once it arrived I dropped my car off the same day.. and then a month went by it took them for ever to install the part.. like FOREVER to have the motor installed. To my dismay, after the installation and waiting EXTREMLY LONG, the tech told me after waiting a month ...that my issue remained unresolved and after doing further diagnosing it wasn't my AC blower motor but in fact it was my AC COMPRESSOR. SO THEN i get sent a totally new quote of over $2k for an entirely different issue. This sudden change in diagnosis and the hefty price tag left me feeling taken advantage of as a customer.NOT ONLY THAT but they left my glovebox unplugged where I had to drive up the next day to get this plugged back up. Just not a good experience at all. Unfortunately, their misdiagnosis, the subsequent ineffective repair, and the significant increase in the estimated cost of repairs have left me with a sense of disappointment and frustration. As a customer, I value transparency, professionalism, and fair treatment. Regrettably, my experience with this shop failed to meet these expectations. I sincerely hope that they improve their diagnostic accuracy, ensure better communication with their customers, and avoid charging for ineffective repairs. I urge potential customers to exercise caution when considering LEXTECHS for their "Tesla service" needs as I was advised they haven't worked with model 3 only Y... so my car ended up being guinea pig or LAB RAT scenario for them to trouble shoot and figure out how to fix my car. It's essential to inquire about the diagnostic process, ensure clear communication regarding costs and repairs, and be aware of the possibility of misdiagnoses or changes in estimates. Ultimately, I hope that LEXTECHS takes this feedback constructively and works towards providing a better experience for their customers in the future as this whole experience was the worst I have EVER encountered!
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June 2023 by Laneka E.
I normally don't post reviews but I figure if I'm spending my hard earned money with this business then it's a must. I've been getting my repairs at the Johns Creek location for years and my service advisor Matthew has been great but today I got assigned to Ed Hill. Talk about a total 180. When I called to ask about the text I got for up front expenses for diagnostic he was very rude and condescending as he tried to explain that they aren't working for free. Now that is totally not my expectation but this is the 1st time Ive had to pay before they even look at it. Now maybe it's because of the apparent car issues given it won't move or maybe I'm used to the diagnostic fees getting rolled into the total bill but the way he communicated it was so unprofessional. It was as if customer service is no longer a priority. The way I feel today I would rather put up with the dealership prices than be treated like the years Ive been getting service here means nothing. If I'm now just another customer/number then count me out.
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February 2023 by Erik Sjogren
I had a fantastic experience with LexTechs Overland and they’re work on my ‘08 4Runner. I walked through the entire project with them to understand the alternatives that I had for each of the modifications that I wanted to do. In the end, I went with the Icon lift kit, black Method wheels, larger tires, a Demello flat top bumper w halogen fog lights and a replacement TRD black out grill. My truck looks and handles great, both in town and off road. I’d recommend them to anyone considering an off-road conversion project!Service: Auto engine diagnostic
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February 2023 by Matt B
The guys at LexTechs did a fantastic job outfitting my GX 470 with an Icon Stage 1. It looks great, and it was evident throughout the process they know how to properly build an off road vehicle.
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February 2023 by william carter
Had my daughters Land Cruiser lifted, tires, bumpers, and Snorkel done. Project came out great will defiantly use again on my next project.Services: Tires
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February 2023 by Mike Herzog
I am so happy with the work on my 2022 4runner. The upgraded Bilstein suspension and level are awesome. And the Prinzu rack and Gobi ladder make taking our iKamper out for adventures a breeze. These guys are so nice and walk you through all your options. Love it!Services: Steering & suspension repair
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August 2022 by Ryan T.
Welcome to the new age. I booked my repair via text. I has the same conversation in advance of dropping my car off that I would have had over the phone without dealing with the automated response up front. I got a prompt appointment and the repair didn't take very long. Thus far the service I've gotten has been better than the dealerships I've used. The crazy thing is they're cheaper and closer to my house.
