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April 2024 by Alexis B.
This practice is unprofessional, unethical, & a financial scam. I transferred my pets' care here in February. One of my dogs was being treated for a fracture that was not healing. I came here for a second opinion. At the first visit, Dr.Pettit stated my pet's leg would require amputation.I took my dog to see an orthopedic specialist who stated amputation was not needed,& suggested surgery.Surgery was later cancelled as the leg began to heal. I was very uncomfortable at the first visit as it seemed Dr. Pettit just suggested the "easier" route & did not care about actually helping me or my pet. Due to the clinic's positive reviews, I returned however.While my pets have received care here, I have been disrespected by the front desk staff on several occasions. They write notes in my chart & complain about me rescheduling my pets appointments or arriving late. I am a mental health therapist as well as a doctoral student &have a very hectic&demanding schedule. If I reschedule or am late, there is a legitimate reason. I prioritize my dogs' care & would never delay urgent treatment. They cancelled an appointment that I was 20 mins late to once despite me calling to advise. I was upset on the phone regarding the cancellation as I was preparing to arrive at the clinic. The office manager, Chasity, was very rude to me. She raised her voice &stated I was"disrespecting her & her staff." Every time I go to this clinic, me & my pets sit in the room for long periods of time without acknowledgement from staff. The wait time &pricing are outrageous, &they treat you less than when you communicate a concern about pricing/your ability to afford a service.Things have escalated. My dog was hit by a car on 4/5. He received emergency vet care the same day & I was told to follow up with my vet. We saw Dr. Pettit on Saturday April 6th. Rather than examining my pet, she tried to persuade me to surrender my pet to them due to me having financial constraints that impacted my ability to pay an invoice for over $1000 for xrays, meds, etc.I declined. Dr. Pettit didn't seem pleased. My pet was in my lap the entirety of the appointment. She did not examine him on the table or take him to the back. He received fluids, pain/nausea meds only due to my request. I made an appointment to follow up during the week for x-rays & further care. Dr. Pettit filed a false report with my county's animal welfare department stating I was "neglecting" my dog & "not providing him with vet care." How am I not providing care if he went to an emergency vet, saw you on Saturday, & received care at another clinic for xrays etc.? Where's the just cause for this report? My pets are healthy &well taken care of. I ensure my pets receive all necessary vet care.I then spoke with Chasity, the "office manager" who stated she would not have "touched my pet either if he was in pain & wanting to bite." That is what sedation is for and Dr. Pettit made no attempt to do so or properly evaluate him. Chastity is not a vet.I do not care what she "would do." A vet treats sick/injured animals.Dr. Pettit did not examine my pet at all. Chastity yelled at me on the phone due to me being upset, rightfully so, that the county was called, and I was accused of neglecting my pets. She then said it was "good" that I would not be returning to their clinic and hung up. This clinic discriminates based on race&socioeconomic status. They overcharge &have to be asked to provide basics(rabies certs,flea meds). The office manager has no customer service. I would not recommend this place to anyone.The case filed against me for "neglect" was closed within less than a minute of meeting with animal welfare. I have filed a complaint with the state against Dr. Pettit as she is incompetent &allows personal biases to affect her vet practice. Do yourself&pets a favor, stay clear of here.Especially if you are not p
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September 2023 by Lori B.
Dr Kim is the best! She has been at JCVC for 25+ years. She sees all types of animals from dogs & cats to exotics. If you are looking for a good vet, Dr. Arlene Kim is one of the best. She is in the office on Monday, Wednesday, Friday and every other Saturday. With Dr Kim your pet is in good hands.
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August 2023 by Heidi S.
I have been going to this vet fir years. I have spent thousands of dollars here. I've had three different vets treating my cat there who have each confused her illness with the wrong thing. One vet told me my cat doesn't have kidney disease, another one told me she does have a kidney disease, I'm sad because I've spent over $5000 in a few months there, and my cat still keeps getting sick. The front desk staff have been so rude to me by refusing to treat me and they are downright rude to me. I am so sad about this behaviour. This is not animal loving caring people, do not go there you will waste your money and your time and effort.
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June 2023 by Sherry E.
They recently helped me with my Mom's cat when my own Vet couldn't fit her in for major dental surgery. I found Dr Kim to be extremely caring and good at what she does. I would definitely use her again.
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June 2023 by Kelly G.
I have been at JCV for 12 years. Dr. Kim is a good vet and I've met some nice vets that cover shifts for them. Love Cynthia and Marla!! I've seen a lot of the front desk staff come and go which is hard because that's who we interact with the most. I must say that I've been so happy with the mother daughter duo, Lori Bowen and Candise Weaver. They are so amazing!!!! I hope and pray JCV doesn't lose them since it makes a pet parents life so much easier with knowledgeable, kind and helpful staff. I was contemplating leaving the clinic when they lost Lauren until Candise and Lori showed up!
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May 2023 by Randy S.
We had an emergency with our lab-border, Winnie, and the clinic took her immediately. They examined her, and put together a plan of action which proved to be highly effective. Very nice staff and fine veterinarian! Winnie is doing great!!
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February 2023 by S C.
Went to Johns Creek Veterinary Clinic last week. Had horrible experience! I have owned cats my entire life, lived in several countries, and several different states. I've been at many different vet clinics in my life, and this one is one of the worst! Not because when you come in first you see is a dog poo on the floor, or absence of paper towels for your hands in the bathroom, not the old and dirty office overall. I can ignore that if the staff is nice and caring. But this office is a conglomerate of unprofessional, rude, greedy, and snotty people including their assistant, receptionist, and a young lady doctor who took my cat to the other room to give him shots, deworm, and who knows what else she did (or did not but I have to pay) in the other room. Over the phone we agreed on one particular shot and procedure upon scheduling, but when I came to the office they completely changed everything and started doing what was not agreed on. The lady doctor refused to do the procedure that I scheduled to do and told me that there is another doctor that does it. I am sure that the receptionist knew about this and failed to schedule us to the correct doctor who is more competent about this issue. So 1.5 hours and $150 later I am home with nothing. BEAWARE!!!!!!!!!!!!!!! They don't care about you or your pet. They care about your money.
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January 2023 by Cindy H.
DO NO USE JOHNS CREEK VETERINARY CLINIC. I have had terrible experience with this clinic and will never ever recommend them to anyone. First of all, they can no keep staff and the staff they have leaves ALOT to be desired. My dog has developed Kidney failure which could have been avoided or at the very least treated earlier had Dr. Kim been more attentive instead of sending my dog home with an antibiotic and told to return in a month considering he was eating and had elevated Kidney rations 4 weeks ago. They have had a revolving door of Vets and with each visit the new attending had to be updated on the case. Two weeks into the treatment I demanded that they see my pup again which Dr. Pettit did and recommended that I go straight to an ER Clinic for my dog to begin IV treatments. He rations went from 2 to 11 in two weeks SO NEEDLESS to say he could have been treated before it got out of control. All Pets Emergency and Referral on Hwy 9 IS THE BEST THERE IS with a full staff caring on the clock personnel who are educated and CARE.
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December 2022 by Kelly C.
If I could give zero stars, I would. We found a kitten that was barely alive! I called in advance to ask them what they would charge and I made it very clear I could not keep this kitten. Two days before Christmas and the coldest temperatures we have had in years- I just could not let it freeze to death. They told me $70 office visit! We took him in and gave the cat oxygen, 6cc of fluid subQ and warmed him up. One of the technicians, kindly agreed to keep him - but we are Still not even sure if he is going to survive When i left they attempted to charge me $360!! I have rescued several dogs in my past, and I know what fluids and oxygen cost! They would not come down on the price. Finally agreed to change it back to regular office visit instead of jacking the price up for an " emergency" Then, the sweet that technician who is keeping the kitten, agree to pay half! I'm thankful the kitten looks to be improving and I know I did the right thing! But Johns Creek veterinarian clinic certainly did not! Very disappointed!!!!
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November 2022 by Jessica A.
Did not hesitate to take my $400 to tell me my cat was diabetic, but definitely hesitated to get me in for an appointment to get insulin and learn diabetes management when I was in tears over my sweet boy's health. Immediately changed vets after one appointment. Made it seem impossible to get my next appointment with the doctor and was not helpful. This place broke my heart when we needed support.
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June 2022 by Maria V.
Wanted to update my last review from April 13, 2022 with this new information ... the clinic will now approve prescription orders through Chewy.com. So grateful for that convenience since the cost is less, and there are no handling fees. Also a quick note on the front office staff - so much better - wish I could remember their names but they're calm, knowledgeable and kind. :)
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June 2022 by Briana R.
BEST exotic vet Dr. Kim always goes above and beyond to care for my leachianus geckos. These are the largest geckos in the world and need specialized care. She always gives them excellent care and then some. My geckos have been to John's Creek Veterinary Clinic for general care as well as emergencies and she always gets them back into tip top shape. Today I took Charlotte (gecko in picture) to Dr. Kim as she had unfortunately prolapsed after laying eggs. Due to my being sick I missed the issue and Charlotte went a bit before I took her in (I'm the worst ) Dr. Kim was able to treat the issue next morning that UGA emergency was unable to get to until next week. I'm forever grateful for this hospital and will happily take 1/2 days and drive the hour for their care
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November 2021 by Elisa G.
When we moved here, they were aggressively pushing an insurance option where they claimed you would save money by paying a monthly fee to cover certain services. On the contract, there is nothing about a specific time commitment. We asked if we could end at any time and were told yes. Now that we are planning to move, they are telling us the contract was with an outside vendor and that many of their clients have gone through collections to end their contract. The young woman at the clinic also said Johns Creek Vet calls or emails in advance of an automatic renewal to let clients know they have time to cancel. We received no contact. They no longer push the service but they also take NO RESPONSIBILITY for giving clients a contract without these specifics and had employees not well-versed on the product required to push it. I got a call from the office manager, Lee, that was useless. Can't believe I have to pay an attorney because of vet incompetence! Also, service has not been good. Use another vet!
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September 2021 by Nykia A.
After searching around for a veterinary clinic that sees exotic animals and one that lets you go in the back with your pet... I stumbled across this gem. The front office staff was pleasant on the phone and actually got me in for a same day visit. I recently had a horrible experience with another vet that misdiagnosed my bunny, Dr. Kim was definitely the veterinarian I needed to see. She performed a thorough exam of my bunny and explained everything to me in detail. Told me the issues with my bunny and explained it wasn't a situation that she had to be euthanized as recommended by another vet. I felt extremely comfortable there and just the overall experience was pleasant. I have found the perfect place to bring my fur baby for her medical needs. Thank you to Dr. Kim and her wonderful tech who assisted us today. I really appreciate you two!
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July 2021 by Rob M.
**Update** had had to physically drive in to get them to approve it and I'm only allowed to get one of the medications and not the other one. I understand it as a controlled substance but I ordered in plenty of time for it to get to me before I ran out. If you're going to push a service and your customers, and you need to always support the service when they use it. Currently sequestered in a back room waiting currently for almost 10 minutes for someone to talk to me about this. I keep getting emails to buy my dogs medication online through their webstore. The prices are about HALF of what they charge in person at their location. I ordered and have been waiting 6 days for them to approve the order. I called in yesterday morning and Dr. Kim is the only one that can approve the orders. I asked if they could get this approved since I will now run out of medication before it ships ... If It Gets Approved. They said the are more than happy to sell some to me from their store at Double the Price!! This is horrible service! Promote a service by bombarding your customers with emails and then drag your feet when they want to utilize this service. At this point, they have stuck it to me and my 15 year old Dog.
