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October 2024 by M. M
I've read over every single review for LKQ Atlanta in Jenkinsburg. It was not surprising to see that I'm not the only customer who has had this same issue and that there are several other issues that this company has. The security protocol/policy for the owner of the card and ID to pick up a part is not only overkill and asasine, but also was not told to us before getting there. So, not only did we not have the time to make accommodations, but they also would not be reasonable considering the amount of information we had. We had the ID with us, the physical credit card, a work order number, the very kind sales rep who sold us the transmission on the phone confirming our identity as the ones who purchased it, the out of state cardholder/customer giving verbal over the phone consent to pick it up, and we even got a very professional woman who was out of state and was above the in store manager to give her stamp of approval which was shut down by the very unprofessional, power tripping manager instantly. Even the aforementioned woman out of state agreed how ridiculous the situation was.
Additionally, as I mentioned before, I've read other reviews with not only the same issue reoccurring, but also other issues pertaining to this manager specifically and the company at large. Our issue was not only with the policy. I understand that the policy specifically is not any of the employees fault, but rather the short sighted and small minded individual who put that policy in place with no regard to common sense to have any sort of loopholes in place nor decency to have the policy be known up front to LKQ's customers. This manager was incredibly rude, condescending, and on a power trip that made her incapable of seeing any sort of reason or having any decency. Her lack of humanity was baffling when she was speaking to my terminally ill father who was just trying to pick up this transmission for his brother who works out of state. Several other customers have had issues with her being rude and I imagine based on her conduct, there are countless others who haven't left a review who have had an issue with her as well. I also found a review from a former employee calling the work environment toxic and the manager two faced. So, not only is she inept when it comes to customer service, but also with dealing with her own co-workers. And last time I checked, that goes directly against what a good manager is supposed to do. Deal with the tasks and fill in the gaps in your co-workers day to day responsibilities and lead them responsibly and with kindness. I know that being a manager is a stressful and demanding job, but that does not excuse her behavior towards my father and I, her fellow co-workers, and apparent history of this behavior to several others.
From my own experience and from the evidence on these reviews alone, this woman is the last person who should be in customer service and definitely shouldn't be in a position of power over her peers. As if any of that wasn't enough, I've also read several reviews that the parts supplied by LKQ are and have been faulty/poor quality for numerous customers over the years.
In conclusion, I would strongly advise that anyone in need of quality parts and looking for the basic requirements of human kindness to be met, would not go to LKQ Atlanta for any reason whatsoever. Their policies are ridiculous, the in store manager is a power tripping, non professional, abhorrent woman who has less depth than a rain puddle in their cracked parking lot, and their parts are subpar at the absolute best. I will be reaching out to LKQ's director of operations about this manager specifically as she is the main issue in securing the transmission we purchased. But, all of these other issues have merit as well and are worth taking the time warn any prospective customer of LKQ Atlanta.
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September 2024 by Allyson Newmeyer
The lady at the pick up counter is rude and unprofessional. i purchased a transmission over the phone with Nathan-great customer service.... i called LKQ the following Monday to check and see if it was ready for pickup at Jenkinsburg location, lady said yes it is... So I sent my mechanic over 50 miles to pick it up.... LKQ refused to let him pick it up!!!! His name was on the invoice as CPU. She said our company credit card had to have the mechanics name on it, to match his ID. Which is NOT what the email i received about the pick up process says...it says YOU WILL NEED YOUR ID AND THE CARD YOU USED TO PURCHASE YOUR ITEM IN ORDER TO PICK IT UP. says nothing about it has to match. Just ridiculous. wasted a whole day, when my mechanic could have been actually working. We will not be ordering from this location again
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August 2024 by Doris Ann Burke
The ladies were very helpful and patient
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August 2024 by Mop Auto
This place is going down, every time we order parts lately its always a delay ......... Parts that where suppose to be here on Wednesday now have ETAs of Friday and Monday ...this is my 3rd time having part delays and now our production is delayed .......This will be my last time ordering smh .......Can't run business this way
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July 2024 by Mitch Standfield
Bought a transmission and it failed directly after installing it, had paid extra for the warranty so i thought i would be covered, Very wrong. Apparently they will only cover some of the repairs under warranty. Tried calling the number below and they said there is no record of my claim, absolutely zero help, then hung up on me. Will make sure none of my customers use LKQ again.
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July 2024 by South Unitech
Thank you, For always taken care of the industry and being honest and cost affective.
Shanda Brown
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June 2024 by Suan Walker
They have really cheap car parts.
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May 2024 by BreezyF Babyy
My friend works here and I’m his ride. Facts.
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April 2024 by Ali Davari
Today, we want to shine a spotlight on one particular salesperson from LKQ & Keystone who has truly excelled in providing exceptional service Mr. Mike Brown has consistently demonstrated a strong commitment to helping me to find the right parts for my needs. His extensive product knowledge and attention to detail have been instrumental in guiding me through my purchasing process and ensuring that I get exactly what I need.Not only does Mr. Mike Brown provide excellent customer service, but he also goes the extra mile to make sure that customers are satisfied with their purchases. Whether it's offering helpful advice, providing personalized recommendations; Mr.Mike Brown always puts the customer first.It's clear that Mr. Mike Brown is passionate about his work. His dedication and hard work have not gone unnoticed, and we are grateful to have him as our sales rep from LKQ & Keystone.Thank you, Mr. Mike Brown, for your outstanding contributions and for consistently going above and beyond to help us.
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March 2024 by Kenneth Cobern
Courteous customer service. There is a core charge. For motors must have your vin# and mileage from vehicle.
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January 2024 by Kevin Saffari
Can buy any car part you need for food price
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January 2024 by RONALD SHELLY
They have low mileage PARTS
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November 2023 by Mrhobbs 73
Great prices on hard to find auto parts
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November 2023 by PERRY GAMES
Great deal!
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November 2023 by Randall Heath
Great people and very helpful
