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October 2024 by Mark Johnson
Excellent communication. Happy to see a large animal vet in our area. I just wish they had a facility to see cattle in the clinic. Very nice vet and vet assistant!
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August 2024 by Madison M.
Came here because our rescue would pay for the vet fees up to neutering if we used their preferred vet. Luckily, I didn't have anything go wrong at the appointments with my pet, but the practice just seems really disorganized. Maybe I caught them at a bad time (just switched to a new system), but there were multiple times they'd mess up information which didn't inspire confidence when I had to leave my pet with them for the neuter. Some of the things they did: called me several times during one day to confirm the same appointment (I always spoke to them as if it was the first time because my guess was someone wasn't recording they had already spoken to me), being suuuper super loud in the back rooms while we waited to see a doctor (I hate being picky about that because I love joking with my coworkers but that conversation was kinda inappropriate), asking me for my pet's shot record when they were the only vet they had ever been to, not recording a shot given last appointment but being "pretty sure" he had it, having my boy down for a spay instead of a neuter due to misreading charts lol, forgetting someone should bring my pet out for pick up after I checked in and having me sit in the waiting room for 15+mins even though I kept interacting them to remind them I was still waiting and only remembered after they wanted to show a coworker a tiktok and they said "wait are we alone?", and forgetting I had signed "I would like a pet cone" on my neuter consent form and sending us home without one. I want to make it clear that some of these things aren't end of the world for me because I get being a little disorganized, dealing with a new system, having a good coworker relationship, etc. but I gotta say having them not have my pet's shot records, miraculously finding them, and then not having them updated upon his last appointment before his neuter was not ok and made my anxiety about the neuter ten times worse. They're a friendly bunch and I appreciate that a lot, but a little more professionalism or at least a "I know what I'm doing" tone would put people's nerves at rest. I know before my pet was taken back, another couple in front of me was having similar issues and were really stressed out about it. At my preferred vet that I take my older cat to and that I'll take my kitten to in the future, they're always super on top of things and can have a casual conversation with you but easily give off an air of knowing exactly what they are doing and that they are reliable. I've never had any issues with records, pricing, etc and they keep me in the loop about what's happening the entire time I'm in their office or just waiting. I'd like to see that from wayside because they're a good group and capable of it. The vet is probably not anyone's favorite place to be - helping them feel comfortable, cared for, and like they can completely trust you should be top priority. Thank you for all you've done for my baby and I hope this only serves to make you better!
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August 2024 by Diane J.
If I could give less than 1 star, I would! Went for a 2nd opinion for our very sick dog. Should have left when a huge tick was walking across the exam room floor! The Vet said "your dog definitely does NOT have pancreatitis, get her some real food". Fast forward to a trip to the emergency Vet! They start treating for pancreatitis at a CPL test of 400. My dog was at 1,946!! I sent Wayside an email and got no reply. Be aware and don't always trust what your Vet says. Sometimes it's best to follow your gut. Lacey went to the animal hospital Sunday morning and just came home today. Praying she can recover!
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April 2023 by Jeff S.
Great place to take your dog. We have been clients for 3 years. Easy to get an appointment.
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March 2023 by Dennis Griffin
Great place
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February 2023 by Kaye W.
If you are coming from Ellijay, don't even ask for directions which are 10 miles from the vaccination site. I called for an appointment, and TOLD THEM NO, I could not come bring my dog on that day offered. Somebody put that appointment down anyway. When we finally found the place, the very rude large woman said, "we don't have an appointment for you today, we can't see you." After driving in pouring rain with a dog in great pain, she became hostile, insulting, and blaming me for coming on the wrong day. Very poor CS no skill with handling an already upset pet parent. I would NEVEER HAVE MADE AN APPOINTMENT ON THE DAY GIVEN. SOMEBODY PUT IT IN THE COMPUTER WRONG. No apology, and the DOG is the one that suffered, b/c the person cared more about being right, than for a suffering pet. And no, they weren't crowded.
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July 2022 by JoAnn Schmidt
We are very happy we found a Animal Hospital for our dog. Everyone was so nice and very understanding of our concerns. Dr Parker answered all questions that we could understand. Again very happy with everyone.
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June 2022 by Mark A Gagliano
The professional and compassionate care my Tippy, a 8 year old ewe sheep receives, is up and above what you would find at most veterinary clinics. It’s very difficult to find Veterinarians who treat what’s considered livestock as a family pet. The staff at Wayside Animal Hospital treat all their patients with care and kindness, I couldn’t ask for a better group of professional care givers for my animals, thank you Wayside!
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May 2022 by Seth G.
tl;dr - vet injured our cat, refused to take responsibility for their actions When we moved to Jasper, we had eight cats, and four of them were Sphynx. We took one of them in for a dental, and asked the vet to check his ears while he was there. Sphynx often get extreme ear crud, and we wanted to make sure that there wasn't anything else going on. While he was anesthetized, the vet on duty very aggressively cleaned his ears, and ruptured one of his eardrums. We found out later when we saw blood coming out of his ear. We rushed him to the 24-hour emergency hospital in Blue Ridge, where they diagnosed the ruptured ear drum, and gave him pain killers and antibiotics. We called them the following day, and spoke to the owner/head vet. He refused to accept responsibility, and would not even offer an apology, much less pay for the emergency visit. Unfortunately, the experience has had a lasting negative impact on our cat; his relationship with all the other cats in our house declined very sharply following his injury. He had gotten along will with all of the other cats, and now he can only tolerate two of them. I would very strongly advise seeking an alternate place to take an animal that you care about. The owner has a fantastic manner with people, and is very personable, but his unwillingness to accept responsibility for things that happen at his practice, or to hold other vets accountable for what they do at his practice, is an absolute deal-breaker.
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April 2022 by Katie Nicole Dowis
We always have the best experiences with Wayside. The doctors are extremely dedicated, accommodating, and passionate about what they do! All of the ladies behind the counter and vet techs are incredibly helpful and sweet. We have five cats so they get to see us a good bit ? Thank you for taking care of our babies!
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February 2022 by Jacquelyn Turner-Canniff
We took our 12 year old senior dog to Wayside to remove a large tumor & teeth cleaning. The staff was gracious, kind & considerate to our concerns. She is still recovering but doing great. We are so grateful to have her still with us. We highly recommend their clinic!
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February 2022 by Cathy Brown
Shout out to all the staff. They are always so welcoming and friendly and greet each animal as if it were their own
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December 2021 by Robert Mefford
Have used Wayside since they opened. Dr Lewis is excellent vet.
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December 2021 by Amanda J.
We had a great experience using Wayside to get our basset hound spayed. They followed up by checking in on her and she is recovering quickly and nicely!
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December 2021 by Tori Barrett
I have three dogs, two who are super terrified of going to the vet. We have been to several offices, but Wayside is by far the most friendly, welcoming, and patient with them- even when they’re frightened and sucking up way more time than necessary. :) Costs are a bit higher than other offices I’ve been to, but I feel like I’m paying for a quality experience for myself and the puppies every time, so it’s worth it to me. :)
