Shottenkirk Ford Service has garnered a mix of feedback from customers, highlighting both excellent service and areas for improvement. Many customers appreciate the dedication of staff members like Scott, who ensures a hassle-free experience when servicing trucks, keeping them operational for work. One customer praised Scott's intervention when they were initially turned away for an oil change; he stepped in to ensure the service was completed, showcasing the team's commitment to customer satisfaction. Another customer shared their positive experience with John and Rocky in the service department. They received prompt assistance for a battery issue, with Rocky providing timely updates and even resolving the problem without any charges, leading to high praise for their customer service. However, there was a report of poor communication after a vehicle purchase, with delays in responses from the service manager. Despite this, the situation was later addressed satisfactorily, with the dealership offering to cover service costs done elsewhere. This demonstrates Shottenkirk's willingness to rectify issues and maintain customer relationships, ultimately leaving customers feeling valued and satisfied with their experiences.
Scott takes care of all our trucks and makes it a no hassle experience. We work our trucks hard and appreciate yall keeping them on the road making money!
July 2025
Jerry was awesome, he helped me out with getting my truck through service and made it very easy!
July 2025
I was initially turned away by the gentleman at the service desk at 4:30 PM for a basic oil change. Scott stepped in when he didn’t have to and found me someone to get the service done. That kind of stuff matters when it would’ve been easier to say “see ya”. Appreciate it, Scott.
