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August 2024 by Kimberly Baskin
I am writing this review out of sheer frustration and disappointment with the tire service I received at the Sam’s Club in Hiram, GA. My experience was nothing short of a nightmare, and I hope that sharing my story will prevent others from undergoing similar troubles.
On July 10th, I visited Sam’s Club to purchase tires for my vehicle, which was in perfect condition before the service. My decision to do this was based on a recommendation from Toyota, who suggested that I might need new tires soon.
However, from the moment I left with the first set of tires, the car drove poorly, particularly on the back right side. I returned the next day, and the staff suggested that I needed to buy the remaining two tires immediately. I reluctantly agreed and scheduled an appointment for the following day, as the store was closing.
The next day, the issue persisted, and I was told that the balance on the left side was only slightly off but had been fixed. Despite their assurances, the problem continued. I called the store, and they offered to rebalance the tires for free AGAIN. And again a next time.
Fast forward to my sixth visit to get the new tires. Prior to my arrival, I checked in with "Coach" Brandon regarding compensation, since he responded to me when I asked if anyone knew the situation was "They will apply the tire to the wheel and you go from there". He informed me that I would receive $30 for gas. When I arrived, I was told that the rim on the right side was slightly bent, which might be causing the issue, but I received four new tires and was handed $30 in cash.
Unfortunately, the problem worsened, and when I Ieft it was even louder! At that point, I just wanted to go find another route, and never deal with them again. Upon arriving home, I noticed that the back driver tire was not seated properly on the rim and was completely exposed (see photos). I was terrified and shaking, thinking about what could have happened while driving. I also discovered that the front bumper at the bottom, had a broken clip after walking the car due to seeing that. So now, it buckles out slightly.
I immediately called "Coach" Brandon, sending him photos of the tire. He assured me that the tire was on the rim and asked me to bring the car back. At this point, I was extremely distressed and refused to drive the car further because I was scared, and that he needed to figure it out and call me back. "Coach", then offered to have one of "his guy's" tow the car, but I declined due to not wanting MORE damage done to the car .
I had to have a male come out to assess the situation, and despite my fears, I agreed to allow him to drive very slowly back to the store, since at this point we demanded a refund. I pointed out to the guy's in Tire & Batter what happened and one immediately said the tire was his fault, but the other damage was not. I couldn't take it anymore so I walked off. I had to go work with the staff in the Member Services area and thankfully, they acknowledged the issues and calmed me down because they visibly saw me shaking. They assisted with my refund, but the damage had already been done.
I took my car to Hiram Mavis, where the team there quickly fixed the tire, properly balancing it, and reinstalled it correctly. For $60 (due to a special they were running), my car now drives perfectly. They also confirmed that all the excuses I was given were lies and that was a very serious situation, because there's nothing wrong with my wheel!
It’s clear to me that the initial tires provided were defective or improperly installed. The repeated visits, ineffective solutions, and lack of proper service at Sam’s Club led to unnecessary risks and stress. Despite receiving a refund, the inconvenience, potential danger, and additional expenses I incurred are far from acceptable.
I am deeply saddened be
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June 2024 by Adam Stroupe
I was told to be here at 9 to change 1 tire that had a screw in it. I arrived and had paid by 9:21,according to the receipt, and it is 11:50 and I finally got my keys. 2.5 hours is a little long to wait for 1 tire to be replaced. I have to say the everyone I spoke with was very polite.
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August 2023 by Alma Castañeda
Excellent service Sunday 11 in the morning they told me between 2 to 6 and it was there before 2. Thanks to Juan for his attention
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March 2023 by Howard berkowitz
Good old Sam,'s . Great
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December 2022 by Steven B.
I've been a member for 20 +Years with Sam's Clubs went to Hiram Ga location a couple weeks ago my membership had expired the nice lady at the register up dated me added a card for my daughter got me a discount on my purchase for that day then we wanted to go a couple weeks later did our shopping had two full carts went to check told the lady didn't have new cards but had my old one amd the bill I just had paid she said I had to have a valid card to purchase I said I don't have them yet ?? Just want to pay and leave at this point she said I see you have been a member 20+ years but your card is expired we can't sell you anything?? Are you freaking kidding me that is Sam's policy it's unbelievable I come in with an expired card but my stuff then I come in with an updated account but because I don't have card I'm SOL.. I've called store several times the phone just rings and rings I say ok put my 1,000 $ worth of stuff back on the shelf I'll go to Cosco
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December 2022 by Lorraine S.
We went to the sams club Gas station and after we parked the gas station attendant decided to reset the machine after we parked and told us that it would be a 15 minute restart. Instead of putting a cone down and letting other people know first. A few other cars had to get out of the line because of it and he acted like he could care less. The customer service at this station is undeniably horrible. Do better.
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November 2022 by Pamela Callaway
Just wanted to let u know, all black people don’t steal. Went to this location about a week ago for a pick up order. Had my license and my confirmation email. I sat in the pick up section while I was waiting for the app to download so I could check in. As I was waiting, I watched the employees give everyone their orders and told them to have a nice day. Once the app was done downloading, I checked in. When they got to me, they said ‘ur ok today but moving forward, my manager
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July 2022 by Cindy D Thompson
Customer Service is great
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June 2022 by Kevin Campbell
Selection is less than it used to be, but they had stock and prices are still good
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June 2022 by Ciara J.
If I could give zero stars I would. I have called the store as of 8 times (as of today) and was hung up all 8. One person from member services picked up the phone, made a store announcement then hung up as I'm steady yelling "helloooo" I called back the 7th time, someone answered and I immediately asked to speak to a manager and now I have currently been on hold for 13 minutes and counting smh. Worst customer service ever
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March 2022 by Pamela Ganoe Blackwood
Love to shop and buy gas at Sam’s
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December 2021 by Ann C.
I know, people seem to either be either for Costco or Sam's Club. I've been to both, and while they have similar products, I've always preferred the experience at Sam's. They carry products that I enjoy, there's always somebody to ask for help if I need them, and I love their meat and seafood department. So much to choose from on a regular basis. Their rotisserie chickens are epic. And anything from the bakery, especially the birthday cakes, are delicious. The membership process is really easy too. And, they have an optical and tire department. Lots of services under one roof. Go check it out!
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September 2021 by Anthony Z.
I recently visited Sam's Club to purchase a few things. My membership card had issues at the register where a supervisor took over. At that point it took a turn for the worse. She explained to me my membership was expired despite me purchasing the 12 month membership in December of 2020. I was willing to go to customer service to correct it but she said they couldn't fix it and would just send them back to her. She then said I purchased a 9 month membership that expired on 9/20 BUT IT WAS 9/18. Constantly she insisted I had to purchase a new membership. Since my wife and 2 year old was with me I didn't want to make a scene. Seeing she said she was a supervisor I guess they get bonuses for every membership they sell since she was talking in circles. The supervisor of that Sam's Club should be reprimanded and retrained. The best thing about Sam's Club Hiram is that there is a new Costco nearby that treats their customers better. I'll never go back to Sam's Club after this incident.
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September 2021 by Anthony Ziegler
I recently visited Sam’s Club to purchase a few things. My membership card had issues at the register where a supervisor took over. At that point it took a turn for the worse. She explained to me my membership was expired despite me purchasing the 12 month membership in December of 2020. I was willing to go to customer service to correct it but she said they couldn’t fix it and would just send them back to her. She then said I purchased a 9 month membership that expired on 9/
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August 2021 by Daralynn L.
What I hate about this leave the most is the fact they ask to see your membership card when entering the store . Wait ! Befits you think I'm crazy . Have you ever wanted to look around to see if you even wanted to be a member ? I'll tell you , if I could have looked around I wouldn't have signed up . If I'm going to buy something that's when I need a membership. There's not much here compared to other locations . Compare this location to the Woodstock location. It's like day and night . Next, why is it that self checkout is card payment only ? Why ? For crying out loud , I have to stand in long lines with two items in my hands because of this policy ,
