-
December 2023 by Stacy Eberhart
This is the only reason I come to this Sams Club is for the pharmacy staff! My Mom is on multiple medications and they have helped us with streamlining pick ups since I live out of state and Mom doesn't drive. They are friendly, helpful and of course knowledgeable. The pharmacist, Chris has known my Mom for many years and he stops what he is doing to speak to her when she is there. Once, she had mixed up her meds and he got them all sorted out for her. I have thankfully not ever experienced a problem with anyone at this location. They will be closed when there isn't a pharmacist on site, so note their lunch hours. That's a state law and nothing they can do about that. Highly recommend!
-
December 2023 by Jenn Granger
Pharmacy was closed for over an hour with no sign medications why. It wasn’t lunch time or and discernible emergency. No staff in the pharmacy for like a meeting or something. None of the floor staff knew why it was closed either. Likely a one off incident? Usually fantastic service
-
July 2023 by Kevin K.
bought 4 tires for my truck and took 10 days before I got the call that they were received. made an appointment for 2:00 on a Tuesday to get them mounted. Wife arrived at 1:45 and checked in, was told 90 minutes to mount and balance 4 tires. She took grandson for a walk around the store while waited and returned at exactly 90 minutes. My truck was on the lift missing one wheel and nobody was working on it, AFTER 90 MINUTES! After she talked to the department manager he went into the garage and got into an apparent argument with the ONLY mechanic on duty because he was working so slowly. after getting this info from her I called the store manager and complained loudly that my wife and my grandson, who has severe Down Syndrome, have been waiting 2 hours. she went to the auto center and finally got the ONLY mechanic and the manager to both work on the truck to get it done. by 4:30, 2.5 hours after appointment it was finally done. will never renew Sam's membership after this. Cosco here I come.
-
July 2023 by M C.
My 83 year old mother with a walker tried to pay her bill at the customer service counter by the entry. They made her walk across the store and stand in a line at a checkout register. They also had no electric scooter for the handicapped. Not much customer service, especially for the handicapped.
-
June 2023 by Diana Nelson-Singh
The pharmacy employees are amazing. Thank you for caring
-
June 2023 by Paula T.
The cafe has employees that don't listen to what you order , ordered 2 yogurts with just caramel and got one with brownies in it and the other with chocolate yogurt and brownie on the side . Didn't return it just ate it .
-
April 2023 by Richard Davis
Great people to work with. Kevin has helped me to get my order out perfectly. Over and above on customer service. Thank you !!
-
December 2022 by Steven B.
I've been a member for 20 +Years with Sam's Clubs went to Hiram Ga location a couple weeks ago my membership had expired the nice lady at the register up dated me added a card for my daughter got me a discount on my purchase for that day then we wanted to go a couple weeks later did our shopping had two full carts went to check told the lady didn't have new cards but had my old one amd the bill I just had paid she said I had to have a valid card to purchase I said I don't have them yet ?? Just want to pay and leave at this point she said I see you have been a member 20+ years but your card is expired we can't sell you anything?? Are you freaking kidding me that is Sam's policy it's unbelievable I come in with an expired card but my stuff then I come in with an updated account but because I don't have card I'm SOL.. I've called store several times the phone just rings and rings I say ok put my 1,000 $ worth of stuff back on the shelf I'll go to Cosco
-
December 2022 by Lorraine S.
We went to the sams club Gas station and after we parked the gas station attendant decided to reset the machine after we parked and told us that it would be a 15 minute restart. Instead of putting a cone down and letting other people know first. A few other cars had to get out of the line because of it and he acted like he could care less. The customer service at this station is undeniably horrible. Do better.
-
November 2022 by Diana Miller
The people in this pharmacy are FANTASTIC! Always willing to help, checking and double checking to try and save you money, special shout out to Karen! You are marvelous! Thank you to all!
-
July 2022 by Cindy D Thompson
Customer Service is great ?
-
June 2022 by Ciara J.
If I could give zero stars I would. I have called the store as of 8 times (as of today) and was hung up all 8. One person from member services picked up the phone, made a store announcement then hung up as I'm steady yelling "helloooo" I called back the 7th time, someone answered and I immediately asked to speak to a manager and now I have currently been on hold for 13 minutes and counting smh. Worst customer service ever
-
March 2022 by Pamela Ganoe Blackwood
Love to shop and buy gas at Sam’s
-
February 2022 by Tammy Bryant
Love it
-
December 2021 by Ann C.
I know, people seem to either be either for Costco or Sam's Club. I've been to both, and while they have similar products, I've always preferred the experience at Sam's. They carry products that I enjoy, there's always somebody to ask for help if I need them, and I love their meat and seafood department. So much to choose from on a regular basis. Their rotisserie chickens are epic. And anything from the bakery, especially the birthday cakes, are delicious.The membership process is really easy too. And, they have an optical and tire department. Lots of services under one roof. Go check it out!
