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February 2024 by Kimberly Brubaker
They did an excellent job on my babies
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February 2024 by vivi bottoms
Went with a friend as I don't have any pets. I am going to return to get a canary in a few weeks when they come in, later looking into an aquarium and fish.This place is clean the animals and birds look healthy and well kept. Also everyone was friendly and informed.I was so glad I went with my friend.
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February 2024 by We Are The Grandparents Club
I never had bad experience with PetSmart until today. The girl name Mariah in the Grooming department seems to have little to no experience with animals. She literally forced her hand to my puppy's face/ mouth to make him bark. Then she said my puppy bit her. The other co-worker seems to have more experience she came to help her to look at the bite Mariah covered her hand and said it was ok ( Hummm) " I was standing right there and my puppy Did Not Bite Mariah" My puppy was going to the other co- worker with no problem but, Mariah said she had to cancel the appointment. I will never go to that PetSmart in Hiram again.Oh yeah I forgot to mention as I walked in there was a confrontation going on at the checkout lines. I should have known to walk back out of the store .
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February 2024 by mocha griffin
I hope P.E.T.A doesn't visit this location. I was looking for African Cichlids and maybe a catfish. The tanks are very dirty, lots of dead fish that had been dead awhile in multiple tanks. They had three fish and due to the quality of the tanks I didnt want to buy anything. Im going to call my purchase of two african cichlids a pitty buy. I felt sorry for those fish. I felt sorry for all the fish. They really need to clean all of the tanks and keep the fish healthy that they have for sale. I wont be going back to this location. EVER!!
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February 2024 by Aries Kendrella
Took my Great Pyrenees here for a bath, blowout and nail trim. Was charged over 70 dollars and they told me they could not trim her nails which was the main reason I came and did not even discount the price for the inconvenience. Also she was still damp when I picked her up. Would absolutely not recommend and I’m taking my business else where.
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February 2024 by Josh
Always friendly. Great place.
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February 2024 by Anonymous Reviewer
I asked about a shock collar for cats. Was impolitely told "those don't exist", then immediately found them on Walmart's online store. Don't know why I'd ever come back here other than grooming.
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February 2024 by cindy thomas
I bought 2 baby guinea pigs. Just had to go to the vet because was sick with an upper respiratory infection and the other has a little congestion. They didn't tell me that he was sick.
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February 2024 by e Miller
The fellow who answered the phone after I had already held, asked me to please hold..............I should have asked for how long exactly? Needless to say, I disconnected my call. Make no mistake I won't call again.
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February 2024 by Tommy
Didn't have the filters I needed. And nobody to help.
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February 2024 by J B
Always love going into PetSmart!
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February 2024 by Erin Pearson
Took our cocker spaniel to be groomed.Worst experience ever! They called 1 hour after we dropped her off and said she pooped three times and they can’t groom her because she pooped. They had already pre shaved her and given her a bath. They called for us to pick her up soaking wet!! They told us they will give us a towel for her ride home.Let me explain, this dog is not aggressive, never meets a stranger, loves everyone and will lick and kiss you to death!When we picked her up she cowards down and was shaking! NEVER has this dog done this! Until we took her to this store!!!She was terrified!We took her to Austell a few days after to have them fix the shave and grooming that Hiram did. On the car ride there she started shaking again and was scared! She normally loves going to be groomed!!! Her normal groomer told us she was very agitated during the grooming … all I can figure is PTSD!Beware taking your animal to be groomed to the Hiram store!At this point we will never take our dog back!!!
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February 2024 by Gisella Miller
Great for pet owners
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February 2024 by Rayne
Big store with plenty to choose from. There are shelter cats here looking for homes.
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January 2024 by Oliver Feigenbaum
Good Service
