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August 2024 by Rayco Saunders
THEY sent ME a text to UPGRADE, so I called and the metro rep said NO FEES when/if I go to a store. THIS store says $100.? Again, THEY texted ME! I'm FINE with my lineS, and MY $100??♂️
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July 2024 by Travis Sanders
Everybody should go see Miss WEELDY B.
She is very helpful and will help you understand anything you need help with very professional great attitude very helpful in getting you in the right direction.One of the best experiences I've ever had at this location
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February 2024 by lonya pearson
The Young lady had no idea what she was doing and she was in the store by herself. She was nice, but she had no idea what she was doing and it was a horrible experience.
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December 2023 by misty gonzalez
I moved 5 lines over to Metro without any hassle. Thanks!
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August 2023 by Kathy Roberts
Highly recommend :)
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August 2023 by Regania Richards
Great service ? ?
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August 2023 by Thomas Cogan
Got there and there was one person a head of me. But the lady took the person that came in after me first.
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August 2023 by Robert Hayes
Great help like always
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June 2023 by Melody Waldrop
I believe the woman behind the desk name was Myrabel. But she is absolutely amazing EVERY TIME I go in there. I'm not exactly "tech savvy " but she is always there to help with anything that I need help with. Definitely the best customer service experience I have had in a while. Thank you so much.
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May 2023 by Khatske
This place was the best place to go for today. The establishment was nice and out of the way. The guy inside was very professional and he sold us a lot of useful info.
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February 2023 by Twana Brown
After having 3 horrible experiences at local stores I finally thought I had found friendly, knowledgeable and most importantly honest help at this store location. I simply wanted to add two new lines and at other stores had been told it required purchase of accessories, they had to be single lines of service first then moved to my existing family plan later or just rude and taking advantage of others. This store seemed like a breath of fresh air as the young ladies were friendly and assured me the lines would be added to the existing family plan. I left with the 1st added line and happy to come back to add the other after the great experience...well here is where it has gone south. I went online to check my options to upgrade my old phone. Though this store is out of my way because of the previous experience I was happy to go in but wanted to see what options my be available online. Logging into my account I see the 4th line was added as a stand alone $60 plan. This is not what I expected nor wanted and the exact reason I did not do business with the other stores.Customer service over the phone corrected the issue but this should not have been my experience at several stores. My options to upgrade being in store only but what store to trust I will be honestly assisted at. I may hold on to my old phone while I reconsider my options elsewhere because associates seem to be more concerned with padding their commission checks than getting referrals for good service and good business practices.
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December 2022 by Isaiah Belcher
Great customer service! Thank you
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September 2022 by Dianna Cokinos
That lady was great took time need to help us.. new her job well.
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September 2022 by Likisha Jones
Great experience today with Lauren Johnson. She was super sweet and explained every detail. She was able to walk me threw all the steps and super efficient at slowing down when I needed/ ask for her personally when you come to the Hiram storeAmazing experienceThanks Lauren
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September 2022 by L J
Great experience today with Lauren Johnson. She was super sweet and explained every detail. She was able to walk me threw all the steps and super efficient at slowing down when I needed/ ask for her personally when you come to the Hiram storeAmazing experienceThanks Lauren
