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March 2024 by Kelvin Thomas
Great vibe at the store
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March 2024 by Tammy Woods
By far the worst customer service I’ve experienced!! I purchased shoes online for an in-store pick up. I have waited all day as they have pushed my order back five times. I get off from work. I call in the young lady pretends to be a manager and tells me that she wasn’t there this morning, she doesn’t see my order, she doesn’t know why my order is taking so long. Meanwhile, you can hear her fellow coworkers in the background, laughing and joking around. No action just excuses and a nonchalant attitude!! I just went and had them cancel the order although I like Hibbett sports sales I will never shop at this particular location.
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February 2024 by Jonah S.
I love shopping with Hibbetts. They have a great selection and great deals on most items if you catch them at the right time. I highly recommend them to anyone for shoes or sports apparel.
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February 2024 by Julisha Simalton
The Hiram location is always problematic. I spent about $300 and I noticed that I was charged a different price than what was advertised on the shoes. It was about. $40. When I went back to ask not even 2 minutes after purchase I was told they couldn’t give them to me for the sticker price THEY PUT ON THE SHOES but they could refund it. I just took the refund and that just reminded me why I try to steer clear of this store.
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November 2023 by Melanie Skinner
My son is extremely happy
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October 2023 by Terri Wilder
I enjoy patronizing Hibbert Sports. The staff is nice and knowledgeable about the items I'm enquiring. But there is one thing that's bothersome...Why do you NOT SUPPORT MILITARY DISCOUNTS? WHY DO YOU NOT HAVE THAT AS A POLICY? I would thing as a Sports Apparel supplier like NIKE, FOOTLOCKER (men, women and Kids), JD, Champs and Finish Line ALL SUPPORT THE MILITARY and give a 20% discounts, except for your establishment, why?I'm sure there's others, but right now I'm speaking of your company's.
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October 2023 by Joanna
They have excellent customer service and they are easy to talk to!
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October 2023 by KeeciTravels Grizzard
Limited in stock infant shoes and when will you offer a military discount of some sort?
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October 2023 by Aileen Harris
Terrible customer service. Whoever owns and/or manages this store needs to retrain the staff. The associates seemed to know nothing about the merchandise (I don't know...whatever we have is out) and clearly did not want to be bothered. It is very off putting. A lot of nice men's pieces but a limited women's selection but so did find something I liked..
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October 2023 by Krystle McDonald
Horrible in store customer service and even worse customer service when calling on the phone to resolve an issue as they keep hanging up. Also the Hibbett rewards program is a joke!
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August 2023 by Dee Cunningham
Always a pleasure to visit with the new kick smell
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June 2023 by S Walker
I've gone to this store twice and was never greeted. There were all female workers. The first time I walked out and said I wouldn't return because of the lack of good customer service and lack of selection. However, I saw a pair of shoes online and it showed in stock so I decided to give them another chance. Once again, I wasn't greeted when I walked in. I spoke. No one else spoke back. I still looked around for about 10 minutes and a guy finally spoke but he was helping someone else. No one asked me if I needed help. After being there around 10 minutes, my husband walks in. As soon as he walked in, they said hi do you need help with anything. I couldn't believe it. I told him I'm glad they asked you because no one asked me the entire time I was in the store. He told the lady he didn't need help but I did. I told him not anymore and left. They need to work on their customer service skills. I'll rather drive the extra miles to go another store.
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June 2023 by Stefanie C
Love shopping at Hibbett Sports but the staff was not really friendly and not helpful at all. Our experience was really disappointing.
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May 2023 by Angela Harris
The Hispanic guy that was helping me was very impatient but every shoe I wanted in a size 5 you guys didn’t have it was at least 6/7 pairs I did eventually find something after he sent a young lady to help out she was very friendly and made a suggestion on a pair that had just arrived my God daughter loved them
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May 2023 by Angelia Brinson
5/9/23 the crew three woman one young long nails eating Nutella and crunching ice the black one taller very rude had nothing to do with anything but had to add her 2 cents the shorter obviously a acting manager was good she defused the situation but I couldn't imagine this being my business and them 2 working in here in charge. Then after all that she tells me she can't even order the shoe.
