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May 2022 by Darwin D.
I am sorry to say that we have been taking our fury loved ones here for years and all of a sudden the quality of service has severely diminished. Each time I've boarded my 4 legged buddy they would always have an excuse as to why he was not at least bathed. There is never anyone there to provide grooming services when requested. When I dropped him off he did not have fleas, but when I picked him up he now has fleas. I will never take him back there ever again. The bath is suppose to come with boarding (so they say) but they have not done it and this happened at least twice, but they charged me full price. I completely understand these are challenging times because of staffing, but what I can't wrap my head around is why would you ensure these services during the reservation, knowing the services will not be rendered? No excuse for that. They just lost my business. It's sad because this was a great place for us for years, well, not anymore. As of May 16, 2022 and just before we picked up our dog, The Ark called to tell me our dog was not allowed to come back because of his behavior, which he's never acted out like that before and has been boarded there for years. The Ark also wanted to replace the collar that they allowed our dog to destroy. This tells me our dog was not allowed to move around much as this shows a dog desperately trying to get free of something. This, combined with him smelling like urine each time we pick him up tells us he was not being treated right. So, to "The Ark" this is a despicable display of treatment of animals and terrible customer service. If you don't like big dogs then don't board big dogs, period!! But, to treat a dog this way simply because you don't like big dogs is cruel and I hope one day soon this place will be exposed of its treatment to animals, which I'm sickened to say, cruel! The photo below tells all. Below is my response to their ridiculous response on Google reviews: March 17, 2022 Your responses still do not address the issues that are clearly obvious. Any dog that is restricted from moving around will get desperate and fight for their life. Your suppose to be the professional in this field, not me and I even know that. It is clear he was being mistreated as you told me on the phone you had to create some makeshift contraption without my authorization. I wonder what that contraption is? Also, you offered to replace his collar that you or your staff admitted forgetting to take off, as evidence in the photo below? Your business is to care for the animals, not forget and ignore because you don't want to deal with the behavior I truly believe you or your staff caused. A torn collar (not chewed) along with him being covered in urine is a clear indication he was acting out of desperation so spare me with the copy and paste responses. There is no excused for this whatsoever. Now you want to make it seem like he was the problem? How insulting and irresponsible. No wonder I never see large dogs at this location or on the website. Only small dogs and cats. The only reviews I see positive are on the hospital side of the business. In all fairness, I will say that the service I have received on the hospital side was fantastic. I just want to be clear about that. The problems I've had was always the boarding side. Either no one is available or the service is lackluster. Perhaps you should advertise "No Large Dogs Please" so people won't waste their time, trust and money. Good day to you!
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January 2022 by Lisa Lynn
Dr. Bowen is professional and good, but my dog sensed a lack of bedside manner. He was more anxious and aggressive towards him than any other vet at the Ark. my Bandit is use to Dr. Tillis. She’s young, sweet and Bandit loves her.
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December 2021 by Jenni T.
I had an emergency, so I called the "hospital" that was closest, on a Monday morning around 9am, and was told there was no doctor at the office that day. What the other place did was wrap a bandage around her midsection. Not necessarily needing a doctor. I gave 2 stars because the lady on the phone apologized sincerely, and showed concern for my doggy. Live so close, was hoping it would be our go-to pet emergency stop, now with elderly pups. Nope. And I thought she was going to bleed to death.
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August 2021 by Kim Pike
they will gladly charge you $200 for a visit but wont give the animals,meds
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August 2021 by Sara Kimberly
I do not recommend taking your animals here ever. My dog has been pretty sick with a nasty cough and I finally got an appointment the next day to go see the vet for 9 AM. I show up 10 minutes early no big deal I don’t mind waiting longer then my scheduled time but they did not call me back into the room until 9:40 and by 10 o’clock I finally got up and left with my sick dog who’s non stop coughing. The vet tech said there’s a few people ahead of me at 10 sovi’m guessing if I would’ve stayed I would’ve been awhile before I seen a vet. now I have to go find someone else to take care of my dog because they did not have time, nor did they care.
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August 2021 by Denny K.
I do not recommend taking your animals here ever. My dog has been pretty sick with a nasty cough and I finally got an appointment the next day to go see the vet for 9 AM. I show up 10 minutes early no big deal I don't mind waiting longer then my scheduled time but they did not call me back into the room until 9:40 and by 10 o'clock I finally got up and left with my sick dog who's non stop coughing. The vet tech said there's a few people ahead of me at 10 sovi'm guessing if I would've stayed I would've been awhile before I seen a vet. now I have to go find someone else to take care of my dog because they did not have time, nor did they care.
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July 2021 by emil maynard
They were very helpful and nice staff. Unfortunately the one doctor that is there is limited on what they can do. But they should never book the appointment and then charge an office visit to do nothing.
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July 2021 by Bo Brewer
Always a good experience at The Ark, will always recommend this place. Only hospital I will bring my pets to!
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June 2021 by Laura L.
What can I say that gives them justice! This place is amazing!!! The staff is above friendly, caring and Dr. Tillis is amazing. We were clients of another vet in Hiram and they were slowly killing my dog with the wrong allergy medicine. Since switching my dog is healthy, has his hair back, and doesn't scratch. I have recommended several people to them because of their care and love for the animals. Dr. Tillis even found a cancerous tumor on him and operated to remove. She went above and beyond to have it diagnosed and consulted with vet oncologist at UGA to get a proper care plan. I would recommend them 100%!
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April 2021 by Alyssa H.
Had an appointment at 11am for my dog to get her nails trimmed. My dog was called back at 11:47 and the nail trimming lasted less than 5 minutes. When I arrived the employees at the front desk told me it wouldn't be long until I was seen and asked if I could wait outside because the lobby was full. Around 30 minutes I called the front desk from outside to see if I was going to be seen soon, she told me I was next. I asked her if this was normal for customers to wait 30+ minutes when they had scheduled an appointment days prior and she said it was. I feel like the employees at the front desk should have communicated from the beginning that there was going to be a long wait. An explanation for why the wait was so long would have given me a better understanding and I would probably not be writing this review right now. Overall, I was disappointed in my experience with Ark animal hospital and will not be coming back.
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March 2021 by Karen W.
I have two SHIH TZU & the groomer at this place did a Horrible , Horrible and I mean HORRIBLE job..I spoke with the groomer and explained how I was very unhappy with another place I initially took them to and that it would be my first time using this location. I explained that I made sure that both had their distemper shot before this appointment since that it was they requested and that I was looking forward to trying them out here, since I used the veterinarians here too. I went as far as to show her a picture of a YouTube Shih tzu that i liked. She told me that she had 10 year experience so with that I thought I would be in good hands. But let me say that my dogs were butchered and the beginner that they let do the grooming will never touch my dogs again. So let me say that if you have Shih Tzu DON'T take them there. I am extremely disappointed and unhappy with this groomer. HATED IT!!!
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January 2021 by Alison Bodnar
I have nothing but wonderful things to say about Dr Bowen & his staff. We unfortunately had to put our sweet pup down a week ago and they were nothing but loving and so supportive. They allowed us to stay during their lunch to say our final goodbyes & love on our baby. It’s never easy saying goodbye to a fur baby, but the Ark Animal Hospital was so kind and patient with us. Thank you for taking care of our girl for years and years, and thank you for taking care of us on a very difficult day.
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December 2020 by Kym Alexander
Great people; everyone is nice and helpful. Awesome vets. Love them.
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November 2020 by Linda Polk McKelvie
A very caring staff. From reception to techs to doctors. Love the Ark.
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November 2020 by Ira V. Dorin
Nice size staff and the Ark pretty much can accommodate your needs for owning a pet.
