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February 2024 by Ava Wilson
This store gives the worst customer service. I was crawling on my hands and knees, struggling to get a big box of cat litter to the cash register. The store clerk, Bri looked at me like she didn't know what to do. The customer that was at the counter had to be the one to ask me if I needed help. Then, when I spoke up and told the customer that the store clerk should've been the one to ask if I needed help, the store clerk proceeded to laugh at me and say that I could've asked for help. If you're a store clerk, and you see a customer crawling on their hands and knees struggling to get something to the register, you are supposed to help them immediately. This store clerk really had the nerve to tell me that I could've asked for help. Of course I did. You just think that I enjoyed having to crawl on my hands and kness to get the big box of litter to the register? Are you dumb? No customer should ever ever have to be the one to ask the store clerk for help, especially if they're crawling on their hands and knees to the damn register. I wish I could give this store zero stars.
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February 2024 by Mike
This whole staff is ate up go to PetSmart down the road don’t waste your money
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January 2024 by M Clifton
My dog loves being groomed here. Hard to keep staff. They have "computer issues" often and lose your appt. It has happened more than once to us. And they will not accommodate you by fitting you in on another day for their error.
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January 2024 by Judy Hobson
Always a good experience.
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January 2024 by Darius L.
Grooming services are unreliable, I have had two appointments canceled by the store. One was canceled due to their website having technical issues. The second appointment was canceled with zero explanation.
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November 2023 by T “Amazing511” AMAZING
My first visit for my fur baby. He will be visiting here from now on, petsmart does not have the patience for most dogs if they are new to grooming or just nervous. Lenzy took care of my baby he had his teeth brushed nails trimmed and he does not like that at all but he did ok with her, he looks great. Thanks see you guys in three weeks
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November 2023 by Joy Campbell
just never particularly had a good experience here. multiple times i’ve waited by the cash wrap to check out and there was no one to be seen. last time i went in the woman looked at me like i had three heads when trying to ask my questions and was pretty curt. :/
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October 2023 by Lorita Wetherald
Love this place! Always has everything I need and the employees have always been friendly and helpful!
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September 2023 by Melinda Frazier
Great customer service and love the grooming service! Been taking my golden doodle every two weeks for the last 3 months or so for full grooming and nail cuts and have had nothing but great experiences. I’ve used several groomer in the area and the can not complete with the price or service.
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September 2023 by Jeremiah Mack
If I could give a 0, I would. Was excited to book my baby an appointment here & I received a denial text the next day with no follow up or no acknowledgment to why. I called the next day and the young lady I spoke with said she didn’t do it, that she had on denied another one because she is in training and cannot do full groomings. I was instructed to call back the next morning which is today and I did. The individual I spoke to was condescending and stated that they are fully booked on the weekends and that even if the website says that there are openings they don’t have it. I asked so do you apl not call and inform the individual (especially a new client) she stated it depends on who cancels it and that it’s our responsibility to call in and see why it was canceled. I nicely hung up in her face and will NEVER EVER take my fur baby to them & will let it be known how we were treated. I work in hospitality and this is PISS POOR customer service.
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September 2023 by B. Suzie Spears
I am updating my review from 4 years ago because they never have stock, and even with their discounts/loyalty, it's cheaper to autoship from chewy.
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July 2023 by Sydney Romanczuk
I was in here today, July 15th and I was very upset with the care of the ball pythons. They are on aspen bedding, which is a huge no no for these snakes. They also have the supplies to give them cypress mulch, as every other reptile was using it. I seen a ball python that wasn't able to shed because the humidity was 35%. It would be awesome if employees actually cared about these animals. Made me very upset but I expect nothing more from a big corporation, as they don't care about these animals or their needs. Do better.
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July 2023 by Toni Braxton
Great selection of pet care products that work. Sometimes they can have a better selection of products as well as deals.
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June 2023 by The Delgado Family
Pretty obvious no one that works here wants to take the time to help you at all. Empty store with 2 employees and neither bother to even speak.
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May 2023 by Roselyn Morales
Don’t bother making grooming appointments because they will not be accepted.
