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November 2023 by Demetrius Jordan
Patricia was very helpful. Extremely convenient and military friendly as well.
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November 2023 by Kenya Robinson
Called in to secure a storage unit and Uhaul to transfer my items to the storage unit. Ms. Lolita was very pleasant and helpful greatly appreciate her assistance and her professionalism. I will be suggesting this facility to friends and family great price and great location.
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October 2023 by Matthew Waine
THIS PLACE IS A SCAM. I had my unit for about a year. Paid on time except for two months due to life happening then got caught up. When I went to empty my unit and move out I couldn’t remember my unit number so I called customer service. They told me the unit number but a red lock was on it so they gave me the combo. When I opened it none of the stuff was mine. Then the lady on the phone said oh that’s the wrong unit. When I got to my unit there was no lock on it only a green move in tag. I opened the door and my stuff was in there unsecured. No one told me they took my lock off. Anyone could have opened that door and taken my belongings. So right there on the spot I told the customer service lady what I found and that I was moving out that day, no longer required the unit and would be moving to a different state. I was on the phone for a total of one whole hour with them. She said she would close the account and that I was up to date on all payments. Now three months later and I get weekly texts/emails saying my account is over due, I have called them multiple times and told them each time the story and each time they have no record of any of those phone conversations and only repeat themselves saying that my account was never closed and they need payment. This place is an absolute scam so don’t waste your time. I’m currently working with a company to solve this issue because whoever runs this place now will not stop harassing me for money I don’t owe them.
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October 2023 by Jeffrey Lilley
Patricia was very helpful and very sweet. She definitely is a sweetheart when it comes to customer service. However, I was given a storage unit with red lock but trash and previous owners stuff in it still. So believe they don’t go through them before they issue them to new owners.
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August 2023 by Randy
DO NOT TRUST THIS PLACE.TOTAL SCAMThey will take your money. Your personal items could be stollen and you would never know!They will not help you if you need an employee to check your storage unit is secure. No verification that your house-hold goods are safe. NO HELP FROM THIS COMPANY AT ALLThe only customer service is in INDIA.
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June 2023 by Trina Smith
Absolutely DO NOT recommend this place. Customer service is nice however we can never actually get into the gate and always have to have someone come out to let us in. Quite ridiculous to pay $70 a month and not even have access to my belongings. Once the 3 month minimum rent requirement is over we're never coming back.
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April 2023 by Jamekka Caldwell
I would not recommend renting a storage unit here especially if you won’t be constantly going to your unit everyday. I work in the self storage industry so I know the laws. While out of state the locks on my unit were cut and no one could give a valid explanation as to why. I was also told that they figured I would reach out to the office before arriving which makes no sense to me.
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March 2023 by Sidra Sa'de
So, I was a customer from when they were Main Gate Self Storage (since July 2020)! The facility was never top tier but the customer service was much better! Copper Safe took over at the end of last year! Very unorganized, unprofessional and steady increasing prices for the same raggedy facility with a new yet now dysfunctional gated system with no more onsite staff for payments, questions/concerns and TERRIBLE remote “property managers”. I will definitely be looking for a new storage facility immediately! Much overdue anyway!
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February 2023 by john brayley
Do go here! Military stay away. you pay the place the same way 4 years and then they fire the staff and try to run this place remotely. pay by check drop off. sat on floor for two weeks insde door. the charge late fee less than 30days late then picked up check and not cash them.
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May 2022 by Malia Waldheim
Decent price for the storage size that we have.
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August 2021 by Deryl Tyson
I am from orlando Fl. I was in Hinesville on Sat. 7/31 to help my daughter move. My daughter had mistakenly ordered the wrong size truck on line. Well, the very nice manager(Melody Aleman) literally did a miracle to help us get the truck we needed. Thank you for your great service.
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August 2021 by Anita Bugg
Called and requested call back but did not receive one resulting in auction fee
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July 2021 by Mary Spain
Excellent customer service.
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July 2021 by jalen tisdale
Best uhaul store in Hinesville, no cap
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June 2021 by Blake Jones
Great customer service and pricing. Located right outside of the main gate at Fort Stewart which makes it exceptionally convenient.