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April 2023 by Julianna Martin
To make a very long story short I had to pay Hernandez $4700 in FEES; no parts were ordered and no repairs were done to my vehicle. My vehicle was at Hernandez for 9 DAYS. My insurance refused to cover any of these fees. Please see Yelp for the entire review. Please read the reviews and take caution. I made that mistake and it was costly.
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April 2023 by Julianna Renita
To make a very long story short I had to pay Hernandez $4700 in FEES; no parts were ordered and no repairs were done to my vehicle. My vehicle was at Hernandez for 9 DAYS. My insurance refused to cover any of these fees. Please see Yelp for the entire review. Please read the reviews and take caution. I made that mistake and it was costly.
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February 2023 by Austin Somerton
A solid place! Everybody you come across that works for Hernandez, always goes out of their way to make sure that I am taking care of. Hands down one of my favorite places to go! Always treated with the utmost respect.
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January 2023 by Barbara vazquez
Had my vehicle serviced with Hernandez collision. I had back end damaged. Had a great experience, stuff is very knowledgeable. Ms.Melissa went above and beyond in making sure I was aware of the process step by step, thank you so much. I would definitely recommend this company for your collision needs.
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January 2023 by Katie Harris
couldn't recommend this place enough. melissa was so helpful. im pretty d*** when it comes to this kind of stuff & she talked me through everything. i loved how she didn't make me feel like an idiot for not knowing anything about my vehicle. my fiance is out of town, so i didn't know what to do. she was very quick with her responses & prices we're definitely affordable. will go back and refer people here as well
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January 2023 by Donte Delroy
DO NOT I REPEAT DO NOT BRING YOUR VEHICLE HERE! They don’t work well with insurance companies and in the end you will pay for it. You were warned ? my fathers vehicle was taken there in oct it is now mid December and the vehicle still isn’t fixed. They do no communicate well if you want any updates you have to physically go there and when you do pray that someone knows what’s going on. Some of their fees are upwards to $8,000. Look at the negative comments you will see a pattern of behavior. PLEASE SAVE YOURSELF THE TIME AND HEARTBREAK AND TAKE YOUR VEHICLE SOMEWHERE ELSE!
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December 2022 by Adriana D.
If I could give this place zero stars I would. Unprofessional, unreliable, will hold your car for months without doing repairs, extremely rude. If you want good customer service & fast repairs don't go here. Mr. Hernandez is rude and so is Regina, I don't know how they still have their jobs. Horrible service.
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December 2022 by FELECIA Hyman
Horrible horrible horrible experience!I take my car to Hernandez collision on the Nov 21, to get some repairs done to my car. It,s now Dec 2 and they haven’t even looked at it. I received no communication concerning my car and its repairs. I had to call them just to get the run around. Melissa is the one that assisted me in this process and we received a horrible customer experience. She tells Geico insurance company one thing and tells me another. She constantly lies about when my car will be looked at. I decided to cut my losses with them and Get my vehicle back they charge me 982.00. Remind you they did nothing . Stating that it was for storage an administrative fees. They stated that administrative fees as for emails an communication with Geico. Remind you I only received one email and that is today and that because I went up there and Communicated that they haven’t been communicating with me. When I first Told them that I wanted my car back Melissa then stated that I had to wait until Tuesday so she could further distort more money from me. But I demanded my car back today. They didn’t hold up there end of the obligation but still charge me. Never ever ever use Hernandez collision center. They are a rip off!
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November 2022 by Jenny Lynch
Minor damages to repair my vehicle have taken over 30 days. They have had my information for over 60 days. No one in that office can answer questions about how much longer the repairs will take. They also bought the WRONG mirror even though they said they purchased from the dealership. Do not waste your money or time at this business. You will only regret it like myself.Services: Body & Trim
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November 2022 by Lissete Escobar
This place did an amazing job to my car. They were so helpful when I needed updates. And they were so humble and kind. Regina and Melissa were so helpful throughout all this. But I can say if you want to a great job done please be patient and thoughtful to the workers as they are very full. But I promise you it is worth it at the end. I very much recommend!Services: Body & Trim
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October 2022 by Niqua D.
They're scammers. Please be aware of the Facebook and google reviews they delete the REAL ones. They deleted mines. I was in a fender bender 10/2021. Brought my car to Hernandez 11/03 and did NOT GET MY CAR BACK UNTIL 1/14/2022 because they did so much unauthorized work. I even had to get the police involved and they LIED to office Harmond about what work was approved. My insurance company NEVER gave them authorization for fixing my headlight because NOTHING was wrong with it! It was a brand new car ! I have pictures the morning I gave the my car and that headlight was shining bright like a diamond. They berated me and threatened if I didn't let them do the work they wanted to do they will give me my car back but not in the condition it was given to me. Also told me I literally drove my car to them. Also told me if I did not take my reviews down they would not give me my car EVEN THOUGH THEYVE ALREADY BEEN PAID. I even took them to small claims because I ended up paying over 1000+ to get my car back when I was only supposed to pay a $250 deductible.They have an arbitration contract and ANY business that has that is proven to be SHADY here's my proof
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August 2022 by krystal mcgee
The team there were so helpful and friendly. They communicated on our behalf to the insurance agency and got our car repaired very quickly. I highly recommend them. Excellent customer service. Also… The amazing chocolate bar they gave us when we picked the car up was so delicious.Service: Body & Trim
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July 2022 by Renee Jenkins
Do not take your vehicle here they are scammers and they won't fix the car all the way. They had my car since February n it's now July n I got my car back 07/12 but my whole tank of gas is gone glue all over the doors of my car. Another thing is they put more money in my car then what I paid for the car. They are very unprofessional.
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July 2022 by Avalon Dillon
Regina, Kris and Melissa were amazing! Our truck was rear ended and this team ensured that all of the repairs were done correctly and no short cuts taken. They truly have the customers interest at heart, and we would recommend them to anyone and everyone. Thanks so much to the Hernandez team for all your effort and time!Services: Electrical
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July 2022 by Antone Andre
My vehicle was taken to their shop because I knew that they would repair the damages correctly. Kristine is so easy to work with and truly wants her clients to be completely satisfied. I had issues with my insurance provider that the Hernandez team helped me through. She contacted the insurance company and inform them that this vehicle was not safe to drive in a matter of minutes I had a rental car and my claim was completely underway I can not say enough wonderful things about her.Services: Body & Trim, Painting,Services: Body & Trim
