Bath & Body Works offers a great selection of products in a cleaned and stocked store. Customer service experiences vary. Some workers provide great interaction, making customers feel welcome, invited, and that they matter, with kind, warm, and professional manner. They offer immediate assistance and share contagious smiles, which is seen as valuable. Other times, customers are not greeted upon entry or offered assistance. At the register, some do not feel appreciation for their business. A specific point of feedback is that some customers are disappointed with the use of informal endearments like "love" or "hun," preferring a different level of professionalism.
