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January 2023 by Chris Pulley
I called and the person answered was very helpful
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January 2022 by Ben Maiden
I went to their shop on 11/12/21 to buy a mouse, and paid $39.95 for a new one. It was a Microsoft Bluetooth mouse in a factory-sealed box - the best mouse they had for sale.A couple of days later I unpacked the mouse and connected it with my computer to try it out. The right mouse button wasn't working at first, and after a few minutes of use that button didn't work at all.A few days later I brought the mouse back to the shop to get a refund. The man at the counter told me he couldn't issue the refund himself, but he would contact the owner and the money would be refunded to my bank card.Ten days later a woman - presumably the owner - called to tell me the right mouse button worked fine for her if she pushed it a certain way. I told her I don't want to think about *how* to push the mouse button, it should just work.She told me they don't give refunds. This policy wasn't posted when I was in the store to buy the mouse, and it wasn't printed on the receipt. If I had known they had a no-refund policy, I wouldn't have bought the mouse there.I needed a mouse, and buying one at Totally Computers was a big distraction. The new product was defective and my refund request was denied. Buyer beware!
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November 2021 by Ben M.
I went to their shop on 11/12/21 to buy a mouse, and paid $39.95 for a new one. It was a Microsoft Bluetooth mouse in a factory-sealed box. A couple of days later I unpacked the mouse and connected it with my computer to try it out. The right mouse button wasn't working at first, and after a few minutes of use that button didn't work at all. A few days later I brought the mouse back to the shop to get a refund. The man at the counter told me he couldn't issue the refund himself, but he would contact the owner and the money would be refunded to my bank card. Now it's 11/22/21. A woman called to tell me the right mouse button worked fine for her if she pushed it a certain way. I told her I don't want to think about how to push the mouse button, it should just work. She told me they don't give refunds. This policy wasn't posted when I was in the store to buy the mouse, and it wasn't printed on the receipt. If I had known they have a no-refund policy, I wouldn't have bought the mouse there. I'm currently trying to get my money back through Microsoft Support.
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November 2021 by flo h
Kudos to Donna! Donna took the time to help guide me through an issue with such patience. Also, what an amazingly brilliant and knowledgeable young lady. What a pleasure and so refreshing to have this caliber of assistance when you need it most! SOOOOOOOOOOOOO happy to know that Totally Computers is doing so well and under new management.
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April 2021 by Aidan P.
Went in and was greeted by Donna. She knew what she was talking about and was super friendly. Love seeing more southern hospitality in business!
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March 2021 by Chandra Wilson
Very friendly and welcoming. Took my husbands laptop to get fixed as the hard drive was going out and needed an upgrade. Wilo definitely be back for any other computer issues!
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November 2020 by Nicholas G.
If I could rate Totally Computers "zero stars" I'd do so. Totally Computers should be named "A Total Scam Operation." The owner and proprietor, Don Schrock, is a con man of the worst sort. He has "barely used" computers and other hardware for sale; don't be misled by what he tells you about his "barely used" merchandise. Get the make, model #, and serial number and do an independent Internet search. I strongly encourage you to do this; what y'all will discover will shock you. This guy, Schrock, lies through his teeth about the age of his "barely used" equipment. Most of it is TEN TIMES OLDER than he claims. And, when his "barely used" equipment fails--and it WILL fail--he'll tell you, "sorry, that is NOT covered under my warranty." Sadly, his so-called "warranty" is NO WARRANTY at all. So, if y'all decide to have your failed hardware repaired at "A Total Scam Operation," expect to hookwinked, conned, and flat-out robbed. This guy, Schrock, will overcharge y'all by at least 200% (that's right--two hundred percent). He'll sell you hardware that y'all don't need, and that y'all DO NOT require. And his repairs seldom last--it's stunning that this "con man" has lasted in business. He is so overpriced as compared to other, much-more-reputable computer repair shops, that it is not only embarrassing, it's flat-out criminal. I've filed a complaint against "A Total Scam Operation" (aka: Totally Computers) with the Georgia Attorney General's Office against this scam operation. By so doing, I uncovered that there are dozens--and perhaps even scores--of other consumers who've been duped by this crook, Schrock, and who have also filed complaints against this con artist and his "hack computer repair shop." Do yourself a great big favor: if y'all are looking to purchase used computer equipment, shop elsewhere. And if y'all are in need in computer diagnosis and repair, take your equipment ANYWHERE ELSE than "A Total Scam Operation" (aka: Totally Computers). To do business with this con artist, Schrock, is to do a disservice to yourself, your family, your pocketbook, and your common sense.
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August 2020 by Mimi Hitselberger
Always willing to help with good results.
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August 2020 by Ed Lance
I'm a software developer and took Don a VERY challenging problem to fix. He was patient, professional and really took the time to do a top notch repair job. He's trustworthy and really knows his stuff...a rare find!
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June 2020 by Mike Crane
Nice helpful people
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March 2019 by Emmitt Arrowood
Always eager to help you get your PC up and going
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August 2018 by Becca Kincaid
Ashley was a great help and the rest of the staff was friendly as well.
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July 2018 by Guy Firor
AWESOME LOCAL COMPANY. DON AND OLIVIA HAVE KEPT MY COMPUTERS ALIVE FOR YEARS. QUICK AND AFFORDABLE SERVICE WITH A SMILE. THANKS FOR BEING HERE IN HIAWASSEE.!!!
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April 2018 by Becky Bracken
Don and Olivia are terrific! They have helped me out so many times when I need help with my computer at Alpine Exterminating. Such a relief to know I can count on them, and so quickly too!
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January 2018 by Lynn Ledford
Don was extremely helpful and fixed my computer with just a phone call. Thank you so much!!
