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January 2024 by Tanya Howell
Nice little store.
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January 2024 by Dee H.
Waited months for an estimate. When they finally arrived they put a hole in my fireplace blanket. Never contacted me to give me the numbers after.
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October 2023 by Robert Murray
No one there, no one to answer the phone, just save yourself all the aggravation you will have!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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March 2023 by Scott Lyman
We're looking to add a fireplace insert to our fireplace, so we stopped in to ask some questions. Very helpful, and looking forward to having someone come to the house.
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October 2022 by Brad F.
Great to work with. Would use again. They came out to clean our fireplaces and light the pilot.
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March 2021 by Mark Anderson
I had my fireplace chimney cleaned. The workmanship was fine but the gentleman that came in was wearing a gun and a trump shirt. He also began talking politics. I didn’t appreciate that and felt uneasy as I do not own a fire arm.
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March 2020 by Vasant Garde
Had a Jotel Stove installed 12/11/2018. Arrived for a visit on 10/10/2019, attempted to start a fire and smoke bellowed in the house sending smoke detector off; contacted office twice on 10/11/2019 leaving voicemail explaining the problem: no response! After 4th attempt did someone respond, just to say " can't come until end of week". Very frustrating, as during my installation, I was delayed due to having to go ignite logs. Smoke coming in the house is, I believe, a rather serious problem, plus, website really advocates the Chimney Cleaning services; Very disappointed in the service after purchase and install, in less than one year! My advice: shop around!!! (one star is a stretch)
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March 2020 by Benjamin Wells
Very helpful. Good selection.
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March 2019 by Joe hart
Problems from the day it was installed. Burned up 3 igniters. There customer service is as bad as their install. I would NOT recommend this company. If I had to do over again I would definitely stay clear of them. Rude and not professional run businesses.
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March 2019 by Ernie Cypert
Buyer beware we spent over $6000.00 for a new stove and install and now our roof is leaking around the stove pipe and the job was never finished so it's not up to code. They were going to put a brace on the roof stove pipe but since they forgot it then they said we didn't need it.Because the roof pipe is moving around i think this has caused our leak. Yes it has been 4 years after the install and still not finished, roof leaking and when contacted they said to bad they were not going to fix it. Please go somewhere else or you will be sorry just like us. Now i know why they don't get a permit there work is sub par at best.
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March 2019 by kinkat01
Super nice people and do excellent work. You can count on what they tell you.
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March 2018 by Cody Croft
Owner is super friendly and very helpful! It was a pleasure doing business with them!
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March 2017 by Chris Richardson
made an appointment for a fireplace cleaning. no one came. no one called. very disappointing
