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December 2023 by Eden Y
Not a bad place to stay in , this is a suite more on the modern style with kingside bed fitted with a couch that doubles as a pull out bed completed with a kitchen The front desk lady did give us a bit of attitude but besides the service , it is a very pleasant stay with complimentary snacks of fruit infused water/coffee/tea and cookies in the front and complementary breakfast
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November 2023 by Jeon Dosa
Needed a room near the airport. Room was spacious and clean. Breakfast leaves much to be desired - looked and tasted like factory-produced food.
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October 2023 by AD WHiTE
This has been my best hotel stay I've had in quite a while! I was there for a few months and the room was spacious, clean and quiet. Evita, Mary, Carlos, Manager (I think his name was James) and the other staff were great. They even got me ice cream on my birthday!Rooms: My room was spacious and comfortable. The finishes were really nice. The shower was excellent.
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October 2023 by Nik of Time Travel Agency
Happy Nik Day! My name is Nikki, Owner of Nik of Time Travel. When ever I'm in Atlanta I love to stay here! Close to airport, great price, clean rooms amd decent breakfast. Love having a kitchen even I don't use it. Love having a crushed ice machine on each floor. Staff is always pleasant. Will def recommend and stay here again and again.
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August 2023 by Betts Brown
I recently was a guest at TownePlace Suites when I had 2 days of cancelled flights. The entryway/registration area was clean and staff was cordial. I was impressed when the front desk clerk came over to a couple who was eating breakfast .. conderned that they may have missed their airport shuttle (who does that!)... the breakfast area was vast ... with just about everything you can imagine for breakfast ... from fruit, cereal, eggs, sausage, buscuits .. just to name a few items.The room ... I can't say enough ... it was large .. well decorated .... full kitchen including a dishwasher and full sized refrigerater ... and the bathroom was beautiful .. very modern and had plenty of storage in the room, as well as two king size beds (very comfortable) and a nice size HD tv. Internet was very good and was at no additional charge.The airport shuttle departs every 20 minutes which was very convenient for the 10 minute trip to the airport.If I ever have to layover again in Atlanta, this is where I will stay!
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July 2023 by Raphael Zampieri
Nice hotel ans clean rooms, but very noisy from the Highway
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July 2023 by D Ko
DO NOT STAY HERE! I checked reviews on the Marriott app and thought this place would work because we needed a kitchen sink and it had 4.4 stars there. I should have checked the Google reviews… similar to Kimberly I had an awful exchange with the GM, Brandon. And I agree that this property should find a new manager asap. As a Titanium member he basically told me he didn’t care and hung up after he told me to find somewhere else to stay because he wouldn’t reinstate a reservation that his staff (remember he is the manger) told me had been reinstated. I agree with all that Kimberly said regarding his unprofessional tone and demeanor and compete lack of customer service skills.
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July 2023 by Kimberly
STAY SOMEWHERE ELSE!! The GM, Brandon Brodie, should lose his job. He is the most unprofessional person I’ve ever come across. I’m a Titanium Bonvoy member who stays at Marriott’s over a 100 nights a year and know Marriott policy. He would not add my husband, who was checking in before me, to the reservation. He was very rude over the phone, so I spoke to corporate Marriott and had him added. When my husband arrived, Brandon came out and said, I spoke to you wife, laughed and then canceled the reservation at check in for absolutely no reason. Guess what Brandon, there are 50 more Marriott’s better than yours around the airport. Keep treating customers poorly and this place will be run to the ground. ** Note to ownership.. find a new GM immediately.
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June 2023 by S G
I stayed at this hotel for a few months while my home was being repaired and I must say the entire staff was amazing especially Ms. Evita.She displayed exceptional customer service as well as the general manger Brody. The rooms were very clean and nice. I also have to mention housekeeping was on point as well as Juan and the other guy making sure the floors were nicely vacuumed every day. I can’t forget about the maintenance Ty who made sure I had that Ethernet connection so I could still work from my room?. All of the front staff was awesome and welcoming. I’m definitely going to miss those freshly baked cookies and that hot water that never runs out? If I could rate my stay a 10 I would have?Rooms: Rooms were nice and clean and also decorative. I love the motion sensor light when you open the closet. Bathroom was very spacious and absolutely loved the shower.Safety: My room was facing the parking lot so I was always able to see my car and the parking lot was controlled by either Georgia State Patrol and sometimes City of Atlanta Police. Also the parking lot was gated
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March 2023 by Reci
The added fees which were not expected. Plus they ask you to check out but take forever to let you out the parking lot. The rooms are nice though.Food & drinks: There are several places nearby to eat.
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March 2023 by Linda Waters
I wrote a review of how my stay at the Townplace Suites in Hapeville, was not inviting. Once General Manager Brody saw the review, he went into immediate action, things got corrected within a day and I can truly say because he showed managerial and customer service skills all while paying attention to the detail of my concerns. I will always invite my family and friends to stay here. It was truly unbelievable how quickly he addressed each issue and corrected them, showing that it wasn't about the money but that my stay would from that day forward be enjoyable. Everything you've done on our behalf is very much appreciated!!!Safety: Nightly securityWalkability: Restaurants in walking distance
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January 2023 by Cosette Shrader
This is one of if not the nicest airport hotel I've ever stayed in. The shuttle was prompt and on schedule, the rooms were clean, they have a good, reasonably selection of snacks, and a nice hot breakfast. Nolisha at the front desk was particularly helpful. Would definitely stay here again!
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January 2023 by Eric V
Airport hotel that does NOT allow you to park and fly. No indication of this anywhere on the website. Front desk does not acknowledge Marriott status. Check-in preferences ignored. Room was fine but I would never have stayed here if I knew I couldn’t leave my car during my trip. Stay at the Staybridge next door - cheap overnight parking (ironically, in the same shared lot) and much better reviews.
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January 2023 by James Ward
Great place to stay and the staff is very good. They are responsible and respectful, they are ready to serve you and are responsive to your needs.
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January 2023 by Rui Zhu
Had one night stay here with family of 4. The place looked new and we did like the full kitchen and free breakfast. The room was clean and staff were very kind and helpful. The front door lock of our room was hard to operate for some reason. But the staff there came to teach us how to open and patiently waited for us to practice. The breakfast was satisfying for me. Everything there was timely refilled. I would suggest to tip the cook, which some travelers and us had already done. During the inflation time like this, I appreciate the generous breakfast and it added value to our stay.
