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March 2024 by Maurice Cooper
Customer service was excellent aside my return but (Maria) made sure things went smoothly was in and out in no time with reservations and the drop off, could've gotten a better tep than (Maria)after hrs was great considering having to be at work early the next day. Also be warned do not leave windows a hair down someone there will say you left it all the way down so make sure you cross your T's and dot your I's so your deposit will be return.
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March 2024 by Kim Craig
Courtney and Erin were excellent representatives. They accommodated us going above and beyond reaching out to different branches within the area to ensure we had the vehicle that'll be most comfortable for my family and I. I greatly appreciate their professionalism yet perosnalable energy. I will continue my services at this enterprise location many thanks to these young ladies, they are a great and efficent team!
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March 2024 by Jullian Goodin
Told twice that vehicle was in stock. Not there both times I’ve driven down there
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March 2024 by Christine Owens
My experience with Enterprise Car Rental Staff was AWSOME!!!???? The team are so encouraging, friendly, and so eager to help in all areas as in matching a car for your enjoyment plus convenience. I am so grateful in all the hard work that was put into for my satisfaction. Also all cars are clean and well maintained in working status for each person to use. Thank you so much!!!
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March 2024 by Logic Vang
QUICK RUNDOWN:Staff was friendly and professional.Phenomenal customer service.Reservation was seamless and check-in was quick!Vehicle was clean and performed very well.I definitely recommend this location for your rental car needs, especially if you're needing an oversized passenger vehicle.Please be aware of parking structure clearances as vehicle does not clear 6FT 8IN. Needs at least 8FT 2IN of clearance for parking structures.If parking at Hart-Field North Terminal, drive up the ramp (blue route) and park at the very top floor of the structure, and exit using the long center ramp (red route).If parking at Georgia Aquarium, arrive at least 1.5 hours before opening to park inside the Aquarium's parking structure. There's roughly 6 designated parking stalls for oversized vehicles just right of the entry gate. Vehicle will not clear the ceiling past that point.Photos are attached below.THE EXPERIENCE:I was initially bummed out that the Enterprise location on airport grounds didn't rent out any oversized passenger vehicles, but if that would have worked out, I wouldn't have discovered this location just 5 minutes north of Hartfield-Jackson.Just to be clear, this is the only location that offers oversized vehicles AND off-hour drop-offs. That's two WINS in one.My trip to Georgia was planned and booked weeks ahead. This was my first time reserving an out of state vehicle through Enterprise as every reservation before was through my local Enterprise for in state travel use.Stating so, Mariah was the associate that took care of my reservation. She called a day before the scheduled date to confirm the vehicle and time.On pick up day, everything went smoothly. My girlfriend and I were greeted by the team at the counter the moment we walked in. Mariah was also behind the counter that day, so the moment she finished processing her other customers, we were quickly up next and checked in. There was no hassling or surprises. The options I had chosen and price I was given online was honored.I believe this is the aspect I love best about Enterprise; its the consistency of excellence and satisfactory towards their customers. I've dealt with other car rental companies before, and they somehow will throw in a curve ball. I was so glad this wasn't the case here.Performed a quick walkaround of our vehicle with Mariah, and soon we were on our way to explore Georgia!Our flight home was departing early Sunday morning, but at this location, that wasn't an issue. Though they were closed, there is a secured drop box left of the entrance and plenty of parking for us to stow the vehicle. Parked it, booked an Uber, dropped the keys in the box, and we were on our way back to Hartfield.Mariah followed up with a phone call that Monday afternoon to confirm the receipt of the vehicle.The entire process couldn't have gone any smoother.Friendly and professional the entire time!If you're needing a rental, I definitely recommend this location.They are phenomenal!!
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February 2024 by rebecca rene
This enterprise location was exceptionally amazing. Their customer service was top tier. Very attentive to my needs!
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February 2024 by Kent Shelby II (FINAO)
This is the BEST BRANCH IN ATLANTA!!S/O Erin Jackson and the rest of the team over there for taking care of me! I recommend picking up at that location and getting your needs for your rental
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February 2024 by mallika pindiprolu
Hi,We have returned out rental car on Feb 3rd 2024 around at 12-12:30pm but they never closed the rental contract . And when I called them regarding this , they said they don’t have the car. No one from customer care has a proper answer for usupdate: i have emailed everything related to the rental. awaiting response.
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February 2024 by C. Reid
This is my preferred location because the staff are consistent, happy to be of service, and just pleasant to do business with. Thank you for such a wonderful experience.
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February 2024 by TINA Hayes
Enterprise is my go to rental, I don’t rent car from anyone else, staff is always courteous, the cars are clean, I like enterprise
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January 2024 by David Thomas
Had to rent a car after I had an accident. The staff was friendly, courteous, and professional !
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January 2024 by Tracie MORGAN
Services were great
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December 2023 by SugarPop SweetDaddy
Courtney was great I appreciate the wonderful service the car was clean and I received a follow up call to make sure everything was ok. Will rent again.
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November 2023 by Racquel W
Had no idea Alamo and Enterprise were together. Try indicating that for clearer organization for your customers. Great employees and vehicles. Get the convertible!
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November 2023 by Mable Sumlin
Mariah ,Courtney and Erin are simply amazing. From the start of me walking into to enterprise until the day of me returning my rental. I was greeted by all 3 ladies when u arrived they were Attentive respectful fast very knowledge and kept a bright smile on their faces the entire time. You ladies rock . Let’s not forget how clean the building is, it smells amazing upon walking in just a breath of fresh air at the location . I appreciate everything . Keep those smiles and that awesome customer service you all are what the world needs.
