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February 2024 by Audrianna Brundidge
Terrible customer service. They need to do better and learn how to professionally talk to people.
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January 2024 by Julia Quick
Amy is just the best! Quick to the point and so helpful!
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December 2023 by Mike Parsons
I'm quite disappointed with Theresa and the customer service team. Being a customer in good standing for the past 18 years, I expected a greater level of understanding and accommodation in addressing my concern regarding my billing issue. I believe in the importance of constructive feedback and hope that this not can serve as an opportunity for the Columbia County Water Department to evaluate and improve its customer service practices.
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September 2023 by Brian Jones
Quick and friendly
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August 2023 by Ron Joiner
57 reviews?
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July 2023 by Dominique Maskell
Customer service is horrible. It’s sad when you call at 8am with a question and they have 3 or more different people answering your call that AREN’T all on the same page. If I was miserable at 8am I’d be looking for a different job. Train your staff with correct info or hire people with better customer service skills and that know how to talk to adults.
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April 2023 by 3 Way Official
Kim Smith is awesome seriously!!!!!!! Tier 1 Service!!!!!!!!! Highly recommend !!
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February 2023 by Jeff Brown
Just had the pipes burst in our neighborhood the day after Christmas. Below freezing temperatures, these guys came out immediately and worked all day to get the water back on as quickly as possible. My 12 family members in for the holidays thank you!!!
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February 2023 by Georgiannaa Wiley
The water department is one of the first businesses that people moving here talk to and you would think the people working would be a little more pleasant. I won’t mention her name publicly but if the county is interested I would be glad to tell you who she is privately.
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February 2023 by Felecia Greggs
Columbia County Evans have the dirtiest water I've ever seen in my life. It has ruined new bath mats, stained my toilets, tubs etc. Its the color of a coke soda. This is an ongoing issue. They come and flushes out the fire hydrant which come clear for a minute then the next week same thing all over again. I have health issues and adding dirty water does not help. Management and the news media need to look into this asap!! 7/4/22. Update! Columbia County now have our home on a regular fire hydrant flush, however, water is still staining my sinks, toilets, shower & tubs. There is a "Major Underlying Pipe issues here at our home still". Flushing a fire hydrant does not provide drinkable water period! NO Mgr. have yet contacted the home owner to discuss this ongoing matter & why is this? It need to be fixed before Columbia County Water be dealing with some legal issues. It's been too long!! Anyone who have answers & resolutions please feel free politely to add to this post.
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February 2023 by Jeff “DeadReckoningGaming” Cowan
What a joke!Water gets turned off without notice.I pay next day at 3:30 am as soon as my paycheck hits my account.I call and they say oh you were supposed to call us and let us know you paid.Its now 7pm,a full day and still no water.
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February 2023 by Linda Dinkins
I’ve had Columbia County Water for nine years and have had excellent service. I’ve never been anywhere in Georgia where there wasn’t some sort of mineral deposit problem. It’s sort of like living in Florida and Louisiana, you just learn to deal with it.
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February 2023 by Corey
Whether it be on the phone, Drive-Thru(with my dog in tow) payment or in the office in person, they've always been extremely pleasant and efficient. They politely answered any questions or concerns .
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February 2023 by Me Me
The worst water company! Horrible customer service, The supervisor is always so nasty when she gets on the phone! They don’t even notify you when your water is about to be cut off, even though they promise to notify you, and act like they never told you that…LIES…The amount they are charging us is high way robbery! And we don’t even use that much water! They come and turn your water off ASAP but take HOURS to come and turn it back on! They’re horrible! I wish there was another water company in the area…
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February 2023 by Brenda Brown
Today is the second day this week that my water has gone from black to brown to yellow. And it's only Wednesday. I called Columbia County Water Maintainence and was told that the demand is very high right now. She said that more water is being pumped through the pipes and therefore the sediment from the inside of the pipes are scraping off from the power of the water. I told her they're only putting a Band-Aid on the situation. They need to replace the pipes.
