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February 2024 by iwilsonadjuster
The pharmacists and employees have turned this into one of the best and most reliable chain pharmacies in Griffin. I had a bad experience a year or two ago, but they have REALLY worked hard to turn things around. The drive through and inside line flows smooth and the employees give great customer service.Would recommend this pharmacy to anyone who may be looking for a new one!
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December 2023 by Dale Wright
Got a coupon to get $50 on my Kroger plus account if I switch a prescription. But Betty makes sure to fight hard for Kroger to keep their $50. After another associate told me I just had to switch over my prescription from Publix and bring my coupon, when it came time to redeem my coupon Betty refuses to honor it because the refill count on my prescription is different than what I’ve gotten previously so “technically” they cannot honor it. She refused to just scan the coupon and instead really wanted to fight me on it. Congrats Betty on fighting so hard for a corporation. I’m taking my prescription back to Publix where they have decent service. Also, had to stand in super long lines for her to just argue with me. Was such a nice welcome as a new customer to Kroger pharmacy.
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October 2023 by Sawedoffsob
Very slow service.. medicine is never ready on time and none of the pharmacists are on the same page..
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April 2023 by Darryl H.
I would strongly discourage any person that does not already have prescriptions filled at the Griffin Georgia Kroger pharmacy from having an urgent prescription sent there. I was told that I would have to come back that night to pick up the prescription. No reason for that was given. I was also told that I could not wait in the waiting area until night. I was told that I had to leave and come back. The fact that my car's fuel gauge was on empty and that I would not be able to come back did not matter to them. I have a relative that works at a Kroger store. The topic of the Griffin Kroger came up on Thanksgiving Day. She made the remark that that store gets a lot of complaints compared to other Kroger stores in this part of the state. My sister who does all of her grocery shopping at the Griffin Kroger refuses to use their pharmacy for her prescriptions. Do yourself a favor if you have an urgent prescription that you must begin taking right away and have it sent to some other pharmacy. The doctor that wrote the prescription called Kroger and had the prescriptions she had called in cancelled and then called them into another pharmacy. That pharmacy was able to have my prescriptions ready for pickup in just one hour.
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April 2023 by Ted Lewis
Are you people that stupid? Its pretty obvious you have never worked in retail. Im a store manager and I know how hard it is to find people to work.
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November 2022 by Lisa B.
Jessica went out of her way to help me find the products I needed urgently. She's an amazing worker with outstanding customer service skills.
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November 2022 by iDuB W
Updated review (2 stars to a 5): As with the other reviews, I had prior terrible service from this location on multiple occasions... BUT I can confidently say this is now a GREAT PHARMACY!! They have the drive through open finally and there does not appear to be a staffing issue anymore.I was able to be seen almost immediately to drop off my prescription and they even went above and beyond to help me with an issue that NO OTHER PHARMACY IN GRIFFIN would help with (this is including the mom and pop pharmacies that me and my family have known all our life personally). It was a simple fix but the compassion came when I gave this pharmacy another chance after not going back there for 9 months!! This is my new pharmacy for the foreseeable future as Kroger prices have always been some of the best.I have removed my prior experience to reflect their new management and awesome team they now have!!!
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October 2022 by GA A.
I submitted 2 refills on the app that had zero refills. I came into the store and the pharmacy hadn't notified my doctor. As of today (3 days later) I still don't have my prescription. I called and selected option 5 to talk to the pharmacy and it rang and rang with no answer. I don't believe the store cares about a negative comment.
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July 2022 by David Perry
The click list workers always block the isle and act like they are the only ones that matter. Every Saturday, there are 2-5 workers ganged up in the main isle near cosmetics just talking , blocking everything . Half of the workers are talking on their phone. Just very unprofessional.
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June 2022 by Kai Morar
This place is not your neighborhood pharmacy. They are impossible to get on the phone. They are not knowledgeable at all and most of all they are not friendly!! Do better. I do not recommend anyone ever go to this pharmacy.
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June 2022 by John Sullivan
They leave me a message on my phone when it is time to get my Rx refilled. Everyone is very friendly and check to see if a cheaper price is available.
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May 2022 by Renee Mills
Automatic phone system is horrific, very frustrating. Needs an update to be customer friendly. As you answer the questions asked, the system talks all over your answers, repeats questions, doesn't hear your reply, then disconnects you in occasion. It definately needs changing. UPDATE WOULD TAKE AWAY FROM FRUSTRATED CUSTOMERS AND MAYBE HELP DIGRUNTLED CUSTOMERS. CUSTOMER SERVICE NEEDS HELP ALOT TO IMPROVE ON KROGER!
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May 2022 by Cindy Weatherup
Terrible service always. Takes forever. This time did not have all my antibiotics so had to come back. Told me it was too much trouble to take my insurance, easier to us Good RX. Well, I have insurance and it is cheaper for me if we use my insurance. Told me I would have to wait 20 minutes if I wanted it that way. Very hateful and mean!
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May 2022 by Katie B
I wish I could give zero stars. It seems everyone that works at this pharmacy hates their jobs and it’s the last place they want to be. They don’t answer the phone, don’t smile, act annoyed by any and everything that is asked of them. I LITERALLY sat on the phone with it just ringing for 12 minutes before I gave up and just hung up and sent my husband down there to which the finally said “they didn’t have the medicine in stock”.My newborn daughter needs her medicine and this pharmacy could not care less.
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April 2022 by Hannah
I have enjoyed every Kroger pharmacy I have been to except Griffin Kroger Pharmacy. They need to go train at one of the other amazing Kroger pharmacy’s. Terrible Customer service every single encounter. This time decided to write a review. Very rude lady over the phone today. Did not want to help. Just needed to get my daughters inhaler and albuterol treatment pick up. She proceeded to say very rudely you didn’t pick this up when it was called in. I then told her we tried picking it up the next day after it was called in and we get there to be told it is not ready. So again I’m trying to pick it up. Regardless of the situation no need for her rude commentary just fill it as that is your JOB and go about your way. Your customers do not need your rude negative energy.
