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November 2023 by Medley Childress
First Rate Collision was wonderful. I was so nervous about going through the process to get my jeep fixed. Everyone there made me feel like I was in good hands and answered all my questions.I got my jeep back and it looked good as new!
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October 2023 by Kimberly Kierbow
Above & beyond customer service! Had an emergency on a Saturday & tow truck arrived in less than 30 minutes. They repaired the issue in record time and kept me informed of the process & time frame throughout the entire time. They even worked with insurance for payment. Cary and Riley made this a pleasant experience. Highly recommend!
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October 2023 by Howard Thompson
First Rate !! Showed up on time with the proper equipment for my F-350. Did a great job.
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September 2023 by Sierra Bright
Best experience we have ever had with a body shop! They were quick to get us in and get our car repaired. Communication was excellent, I never doubted my car was in good hands!
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June 2023 by Sofia Leverette
Best experience I've ever had with a company like this. My car got totaled in an accident that wasn't my fault and we were struggling to get Statefarm to admit liability. They offered great advice and really went above and beyond with their service.
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June 2023 by Shannon Davis
Got in and got out . They asked me what problems I had with my car, ordered my parts for me and installed it as well. Took around 3 days for my part to come in, but as soon as I pulled up at the shop when my part finally came in they immediately asked for my keys, took the car around back and fixed her up in under 20mins. Would definitely recommend!
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June 2023 by Emi Wan Kenobi
They were amazing! Fixed it super fast and efficiently! Would totally recommend to anyone, and they even helped save me some money! Awesome company!Service: Body & Trim
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May 2023 by Shane Preston
Title: Exceptional Service and Expertise at 1st Rate Towing & Collision!Rating: ⭐⭐⭐⭐⭐I recently had the pleasure of using the services of 1st Rate Towing & Collision in Griffin, GA, and I cannot express how impressed I am with their professionalism, efficiency, and exceptional customer service. From start to finish, my experience with this company has been nothing short of outstanding.First and foremost, I want to acknowledge Adam as my point of contact throughout the entire process. His knowledge, expertise, and genuine willingness to help made a significant difference in my overall satisfaction. Adam was incredibly friendly, patient, and attentive to my needs. He provided clear and concise explanations, ensuring that I fully understood the repair process, timeline, and associated costs. I greatly appreciated his transparency and honest approach, which fostered trust and confidence in the team's capabilities.Additionally, I must highlight Riley in customer service, who went above and beyond to make me feel valued as a customer. Riley was prompt in addressing my inquiries and concerns, demonstrating exceptional communication skills. Her friendly demeanor and willingness to accommodate my requests truly set the tone for the exceptional customer service experience I had with 1st Rate Towing & Collision.The repair work performed on my vehicle was absolutely flawless. The skilled technicians at 1st Rate Towing & Collision showcased their expertise by restoring my vehicle to its pre-accident condition. The attention to detail and quality of work exceeded my expectations. I couldn't be happier with the end result.Furthermore, the entire staff at 1st Rate Towing & Collision exhibited professionalism and a genuine passion for their work. They were respectful, courteous, and dedicated to ensuring my complete satisfaction. The facility itself was clean and well-maintained, reflecting the company's commitment to excellence in every aspect.In terms of efficiency, the team at 1st Rate Towing & Collision worked diligently to complete the repairs within the promised timeframe. They kept me updated throughout the process, which greatly alleviated any concerns I had regarding the progress. Their ability to deliver on their commitments with such precision is truly commendable.Overall, my experience with 1st Rate Towing & Collision has been exceptional from start to finish. I highly recommend their services to anyone in need of towing or collision repair in the Griffin, GA area. Adam and Riley, along with the entire team, have set a benchmark for customer service excellence that is truly unmatched. Thank you, 1st Rate Towing & Collision, for your professionalism, expertise, and dedication to customer satisfaction.Service: Body & Trim
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May 2023 by Keren Smith
Super friendly and responsive. The representative was super sweet to me in a time where I really need it. God forbid I’m ever in a situation where I need a tow again but if I am, they will definitely be my first call.Service: Local hauling
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April 2023 by Jan Lewis
Not only did they perform the work I needed in just one day, I was absolutely blown away at how reasonable the repair was. Cary and his team always go above and beyond with anything that I bring to them.Service: Body & Trim
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April 2023 by Macci
I’ve called this company twice before and each time they weren't able to get someone out to me within the timeframe given, so I end up cancelling the service completely. This review is more like a reminder to my future self to not call here!
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April 2023 by Bill Tucker
I hit a deer and they did a great job on the repair. Great service and completed on time.Service: Body & Trim
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March 2023 by Terry Sullivan
The greatest customer service and ability to make you feel like family. Honest , dependable and trustworthy.If Carey or Monica tells you something they make it happen. Appreciate every experience I have had with them. I will recommend anyone too them every time.Services: Car towing
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March 2023 by Joshua Frierson
Very professional and nice. Got my car back to me within 2 weeks. Definitely recommendService: Body & Trim
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December 2022 by Deluxe ICEMAN
TOP NOTCH SERVICE! I was in an accident, and from the first interaction they were professional, but they also made me feel like family! They kept me updated every week on the status of my repairs, and they got my car back to me better than new! The paintwork was immaculate, they dealt with all the problems from the insurance company, and for me (the customer) the whole process was quick and painless!Service: Body & Trim
