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November 2023 by Kelli Cato
Great customer service, Jenny and Steve are knowledgeable and friendly. Chase was my mechanic and he is one of the best, he diagnosed my car issue (loose hub bearing) within minutes after another mechanic shop insisted there was nothing wrong and he truly cares about the customer, not just the job. I definitely recommend this shop.Kelli CatoServices: Tires
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October 2023 by james mcnabb
My second time of using this place. I was new to the are and someone recomended dougs .This was def the right choice .They went way over the top to get the parti needed. Most shops would have just went the expensive way but they went out the one thing i needed and devised a way to make it work.Then just important is the warm greating from miss jenny but u know right up front she is honest and up front about everything.She is not just the front desk person but she is a very knowledge mecanic as well . So when u first come in u are getting the straight up picture.Her right hand ( steve was nice enough to take me home ,run down the part i needed and my bill was probably 1/3 of what it ccould have bn and would have bn at most places.If u have any type issues i strongly recommend dougs.Im am i no way releated to this shop or paid anything for this.It was my first experence with these guys and strongly recommend you try these guys out. Thanks again guys for the quick turnout time quality of work and very rrsonable rates
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October 2023 by AnnaLee Clinton
I had a great experience with Doug’s Automotive. I am not familiar with the Griffin area and was here for the day. Within an hour of calling, my vehicle was picked up by a tow truck and on its way. They took very good care of me and were so clear with communication, giving me a breakdown that I could visualize and understand. The service was done within the day and they actually wound up saving me money. I highly recommend going here. They are trustworthy and have the best customer service. Thank you for making what could have been the worst day a great experience.
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October 2023 by kate dague
Very impressed with the customer service. Kind and concerned. Great communication. Professional, yet small town friendly. Love that everything is done via computer, so they keep good record of everything done to me car. Fast and reliable. Highly recommend.Services: Electrical repair
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October 2023 by Sa'Miya Harvey
My vehicle was stolen and they had it fixed and back to me in no time! Jenny is amazing and communicated everything with me, so I was aware of any changes. I will be returning! I highly recommend Doug’s automotive for your repairs.
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September 2023 by Amber McCarty
Do not recommend!!! Find another shop if you want adequate service done and thorough inspections, with good communication.My family has used this shop for years.I am not happy with the new ownership... I have had two cars there this year and both times was told the engine was done. But they didn’t even take the time to thoroughly check it.They should have put it up and looked inside of the engine, but they did not. This time I couldn’t even get the mechanic on the phone and explain what’s was wrong. The receptionist had to do it and she couldn’t even answer my questions and explain anything.. which is understandable, as They’re not mechanics. I will be looking for a new shop.I’m sure they will come back and say this is a fake review .. as this seems to be on par with what they do for bad reviews.
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September 2023 by S.P.
Response to Owner..Not fake, I did come to your shop and had my truck worked on. I have all the receipts to prove it.. Also all 3 lights are still on..They give you the run around, and don’t fix the problems. Invoice says one thing, the service advisor says another. Do not recommend!!!!Service: Auto engine diagnostic
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September 2023 by C b
Response to owner:We did have work done at your shop, This is not a fake review. I have the texts and receipts to prove it.They take your money and don’t fix the problem.. Your just a number to them. I do not recommend Doug’s Automotive,
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September 2023 by joshua medley
Absolutely the best service in middle ga !Took my car in had a few issues they got it working and I was on my way in 2 days. They always keep you in the loop with what’s going on . I HIGHLY recommend this business they will treat you right!Service: Auto engine diagnostic
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August 2023 by Dana Philemore
Since Doug sold the shop it has changed hands twice. They don't treat their employees well. They fix the problem by guessing.... What is the least expensive 1st accept if an actual test was performed the problem could be figured out. They made Doug's name look bad.#1 Express owned it promising Doug that they prefer to hire Veterans.#2 My radiator was replaced cuz your tech said it was the problem...Which is a diagnosis. While he repaired it he broke the sensor & I was charged for the replacement.#3 I made arrangements with the front desk Employee Danika to make payments cuz I trusted the work. It continues to leak still.#4 A Mack truck hit my car. I didn't wreck it.#5 My son's car was brought in for a FULL Diagnostic. Not once did anyone or any paperwork say anything about an oil pump needing to be replaced. An oil change was preformed & still no mention. It wasn't until the engine needed to be replaced did anyone mention it.Services: Electrical repair
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August 2023 by candis rogers
Had work done on my Tahoe. They were honest on the work that needed to be done and work that did not need to be done. Only place I take my care to.
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August 2023 by Scott
Very happy with my experience at Dougs - in and out in two days, reasonably priced. Everyone is friendly, explained what's going on and communicated quickly and clearly. I will be returning for all my auto needs.Service: Air conditioning
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August 2023 by MiscDzN
I took my 2014 Chevy cruze here because it wouldn’t start. I performed all the things I knew before bringing it, and they found and fixed the problem with in 2 days! Including an additional request to change my transmission mounts, pulleys, belt and tensioner to fix the a/c.The customer service was great all through the process of towing the car to the shop and pickup. They were honest, reliable and fair and definitely know what they are doing.Services: Transmission
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June 2023 by Ricky “BigRicky549” Milner
Doug’s filled in for us when Xpress Tire closed for repairs. They have earned our business permanently. Skip the website and call them directly. They will take care of you.
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June 2023 by Joshua Hutton
Danika was amazing! I felt welcomed and taken care of throughout my whole experience, she sets the standard for customer service.
