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September 2023 by Pam Burrell
Excellent staff here! The manager goes out of his way to satisfy his customers. Great prices for excellent cars. Way to go Tom and Rich!!
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August 2023 by KatandDeb Riley
I purchased 2 cars from Cronic Jeep in May and referred 2 friends who also purchased cars. The experience was one of the best I have ever had at any dealership. However, this past Saturday I took in my vehicles for a standard oil change and tire rotation. The service advisor Ashley was the WORST! She refused to service my vehicle because I was 4 minutes late. As she stated she “had things to do and an influx of cars had come in” I explained that I had driven nearly 45 minutes. At any rate my awesome salesman Mike and John were able to get me in. When I went to pickup my vehicle I noticed that a tire rotation had not been performed. Ashley became very aggressive and even stepped into my face. I proceeded to tell her that I would complain of her actions which she stated “I don’t care everyone knows, including the owner”. Once I told her that I would be calling to the front she replied “oh you think you are going to tell on me, If that is the case just bring your car around” she went on and on about how I was a horrible customer. The kicker was her throwing paperwork on the printer to sign. I left the dealership almost certain that I would not write a review because as I previously stated EVERYONE there is a gem. However. Ashley made it her business to call my phone and harass me this morning at 7:51AM. She didn’t call to thank me for coming in and being a valued customer or to even apologize. She called me as I started my day to remind me of service business hours and cut off times. I truly hope that someone gives this broken woman some guidance so that she can improve her customer service. I would also like to acknowledge Bonnie in service who was truly a light through the clouds. People like Ashley can truly bring the energy of good people down.
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August 2023 by Steve Ferrer
We purchased 2 vehicles here last year and had a great experience. To add, the service department has been awesome. The scheduling has been within a reasonable time frame and the work is spot-on! They honor warranties and get it done timely. The staff in the service department are very professional. Small dealership, too rate service. The sales department is top notch too.
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July 2023 by Shaune F.
This morning on my way to work, my Jeep started making a sound like a helicopter was under the engine with the AC on. I stopped at the dealership close to work to have it looked at. The young man at the express line was very nice. However he sent me into the office to talk to the ladies (referring to gender not mannerisms). Neither looked up from their computer- while they asked me what was wrong. I explained and one of the ladies said- you need an appointment and we don't have anything open until August. Soooo they were ok with me driving around with no AC until August- they didn't care one bit about me or my needs, or the fact it's over 100 degrees outside today. Do better Cronic- do better Jeep. This is my 4th and last Jeep purchase- so much for brand loyalty.
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June 2023 by Haley Taylor
I drove 2 hours Saturday to test drive a 2020 dodge Challenger GT 50th anniversary! And absolutely LOVED it! After 2 almost 3 months of searching. I found the perfect one. I told them to hold on to it because I was coming back for it.. and after everything got settled with the bank and insurance I drove back to pick it up Wednesday! Traded my 21 Hyundai sonata Limited for it! They did such a good job holding it for me! I appreciate these guys so much!
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June 2023 by Julio Figueroa
DO NOT BUY HERE. They sold me an 80k car that was severely damaged and said it was a minor accidentand everythingwas repaired perfectly(have it in writing). Ended up losing $15k on a trade in. Most dealers wouldn't even touch it. I called them and asked them to make it right on a trade in because they had screwed me and they said we will have the used car manager return your call....still waiting. Dont say I didnt warn you
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April 2023 by Keith Jones
Bought a 2020 Ram from Kevin , I was treated well and had a good experience . Recently my truck overheated . Returned to Cronic and they repaired under warranty. The service advisor Kim was very polite and professional .
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April 2023 by Greg Kidd
Great communication. Very friendly staff. The work was completed quickly.
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April 2023 by ramel eyma
Went to get a 2014 Jeep grand Cherokee and our sales rep James Ford was really professional and straightforward he went above and beyond what I expected for my first car purchase I hope to shop with them again soon with James as the rep
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April 2023 by Ricky Wood
Really nice people to help buy a new vehicle. I purchased a new truck from Anthony Waller and had a great experience through the whole process.
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March 2023 by Gaylan Leigh
Do not buy cars here. They will sell you a car that wasn’t ready to be sold and will duck your calls when you ask them about the vehicle. When you ask for your money back they will try to put you in a more expensive vehicle and suggest an even swap for the inconvenience but change their mind at the last minute and try to make you pay an additional $17,000 and not give you fair value back on the original vehicle you haven’t taken possession of. 0/10 recommend
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February 2023 by Larry Combs
Stopped by for lube job at the Express Oil Change door at 7:15am; 15 minutes before opening time at 7:30. Was greeted and checked in by Hayden at 7:25, FIVE MINUTES early. My car was ready to drive out in just 20 minutes. Awesome service!!!
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January 2023 by Toshia Mack
Where do I start? When I tell you the customer service at this dealership is nothing short of amazing. Lorna was so patient with me. She answered all my questions, went over and beyond to explain the process. From the receptionist with a warm Good Morning greeting, it made my heart smile knowing that great customer service still exist! Keep up the good work. Will update once work is completed on my vehicle. Thank you. Have a great day.
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January 2023 by Dogg “Dali Lama”
Great oil change & tire rotation completed within 45 minutes as promised. They notified me of transmission seepage which I am bringing in next week for repair.Wish they would vacuum floor mats after service is completed.
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December 2022 by Darren
I recently bought a Wagoneer from Cronic. I had visited and communicated with several other Dodge/Chrysler/Jeep dealers. There are many to choose from in the Atlanta metro area. Cronic, which is about an hour outside of Atlanta, had the best service by far. The process was seamless. I called before visiting and talked to Milton - the financing manager - and told him I'd like to discuss a deal before driving all the way to the dealership. He offered a good deal on the phone. Terrie is an amazing sales person. She was very knowledgeable about the vehicle and went above the call of duty to make the process seamless. I highly recommend them.