-
February 2024 by Ann Sorensen
Diangelo at Oakwood Verizon has excellent customer service skills. He went to switch from Tmobile to Verizon.. Diangelo was so professional and went above and beyond so I switched as well!!
-
February 2024 by Eric Salls
I visited the store today to set up a new iPhone 15 and worked with Frank Foster IV at the Verizon Store. I can say confidently that Frank is very professional and knowledgeable of the products. He was able to meet my needs and was very personable during the process. I recommend visiting this location for your Verizon Wireless needs in the Gainesville/Oakwood/Flowery Branch area.
-
January 2024 by Afonrinwo Kayode
Great staffs.They resolve your issues amicably.
-
January 2024 by Allison S.
Staff was super nice and tried their best to help me get what I want. Even when they didn't have what I wanted in stock they looked up other locations that would have them. I would recommend this place because staff was super patient.
-
December 2023 by Michelle D.
We came in Friday night with a little bit of a tricky case. We were adding 4 lines and my mom who was already with Verizon needed to be added to our plan. Ben provided us the most amazing customer service over the phone which is what brought us in that night. He was truly knowledgeable about the products, the best plans to help us, and he was incredibly patient. He might be one of the most patient people I’ve ever met as I had two excited teenagers and my precious 70 year old mom. Ben is truly the kind of person you hope to find when you’re making such an important and stressful change. Ben walked us through a process that I normally hate and made it not so bad. Ben even told us how to reach him after we left if any questions are to arise. Verizon is blessed to have Ben and we were blessed that he was the one to help us. If you need help…..ASK FOR BEN!
-
November 2023 by Nicole Hester
I have been working with this company for 3 months with a Note 20 that is dropping calls. And don't even give me my 5g experience. Call tech support they do all these test nothing changesThey end up hanging up. Where I'm left to start over with a whole new person.This is getting as bad as sprint when it comes to customer service and their phone quality.
-
October 2023 by Christy Watkins
We had a great experience today with Merci Hunter.
-
September 2023 by Jackson Perry
Tall dark skin guy, I think his name was Mark. Give him a round of applause for losing a $1,000+ sale because he couldn’t read what’s written on his own company’s website. Rude too
-
July 2023 by Dmitry Hunter
Always a pleasure coming here when I'm needing a new phone. Not only do they have many selections in stock the staff is always upfront when it comes to pricing and how much my bill will increase, decrease, any deals or etc. Peter Vu is the man, he helped me set up my new iPhone, and made sure all my photos and numbers were still there. If you plan on going any time soon please ask for Peter! Thank again for everything, I will for sure be coming back next time.
-
July 2023 by Holly Paszkowski
Jesse Martinez went above and beyond to get us set up with our new phones. He was a pleasure to work with! This Oakwood location is 25 minutes from our home, so we pass several other Verizon stores on the way. I will definitely be returning to this location in the future!
-
July 2023 by David D
I went in with phone issues and was immediately met by Peter who was friendly ,knowledgeable and very patient and answered all my questions .Peter showed what a customer service business should be and verizon is fortunate to have someone like him taking care of their customers
-
May 2023 by Lisa Baker
Very happy customer. Elder Johnson is the best thanks Verizon for having him! And courteous service for everyone!
-
May 2023 by Virginia Parrish
Taylor Swinwood was amazing! My new phone set-up was seamless; he explained everything in detail! I would recommend him in an instant!!!
-
May 2023 by Steven Dobry
I went in to Verizon hoping to switch to their services. Victor was professional and knowledgeable. He made this experience smooth and easy for me, and was able to effectively answer my questions and point me in the correct direction. I was extremely happy with the whole process, not to mention it only took about an hour to switch providers and get a brand new phone.
-
March 2023 by Benjamin Boeckman
Tailor was a help and a half trading in my old phone and getting the new one. He was very informative and a fun guy to be around. Once an employee was free, it went by fast.
