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February 2024 by Daniela Baya
Great service
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January 2024 by Andrew
The Great Classic was not helpful at all. Gentlemen that did the rental was rude and short tempered. The office was completely smoked out and had multiple cats walking around and sitting on the desk that I was signing the rental contract on. Gentlemen who did the rental could not help with the trailer set up at all. The trailer I was given had an expired tag (4/23 tag) on the license plate. When I notified the office of this since I was driving it over multiple state lines, I asked if they had the updated tag or a different trailer I could use so I did not have to worry about the possibility of getting pulled over. The guy who runs this location responded by saying, "That is the only trailer you can have. I can't help you with the tag. You won't get pulled over. You either take this trailer or you don't rent a trailer. Only two options." Poor customer service, poor location set up. My clothes still smell like cigarettes from being in there for the hour.Trailer itself was fine. Drove great and was easy to handle. Minus the expired tag, the equipment was good.
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September 2023 by Derrick Jones
not sure if they were closed, the sign said open. it was extremely dark and junkie looking into the windows. the online portion barely worked and there was nobody at or inside the building which added to the frustration of the app not working properly. had to call u-haul and speak to 2 different people b4 and after returning the truck. not a good look 4 a business but i'm sure if there was an actual person around like b4 i moved to Georgia then things would have been better.
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April 2023 by brandon Beeco
Tried to rent a trailer unsuccessfully. Spent over an hour there before giving up. The guy at the store was completely useless.
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November 2021 by Deanna Neal-Dwyre
The gentleman was extremely helpful and patient when my phone would not work. I enjoyed talking with him. The truck was clean. Great service.
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October 2021 by Jim McIntyre
Horrendous experience. Every time, dating back to 1993, my experience with uhaul has been negative. I thought I'd give them another shot here in Gainesville. They will never get another from me. Pick up locations are located in parts of town where the tweakers hang out. What they provide is WAY to expensive. After all was said and done I would have paid another hundred bucks and gotten professional movers.
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August 2021 by William Hefley
Awesome place to go get what you need ! The guy always has a truck waiting for me if I need one for 1hr ,2hr ,3hr I am good to go !!
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August 2021 by SONDRA TATE
AHH SAY THEY ARE SOMETIMES AS THIS THEY WILL WORK WITH YOU ONE SOME POINT OF VIEWS YES AS THIS THEY NEED TO LEARN THE USE OF A U-HAUL TRUCK IS TO HELP THOSE LIKE YOUR SELF TO MOVE THERE PROPERTY TO AN NEW LOCATIONS AS THIS A HOME OR JUST A STORAGES YES
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August 2021 by Lajuana Ware
The man who rents these u halls are rascist and has no customer service.I would never spend my money there.to be so hateful and have a business just say u don’t want black people to use ur services.the worst customer service I have ever seen I don’t know how u have a business.They need to close this cigarette infested place down.
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August 2021 by Gene P
Easy drop off no hassles.
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August 2021 by Jesika Dyer
Have you ever seen Hills have eye'sDon't go alone js and make sure you can run faster then the other person.
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July 2021 by Julianne Sittler
Incredibly rude and unprofessional service from the old man. Place was disgusting and covered in junk, cigarettes, empty beer cans on the floor and stray cats. When we got there to check in with our reservation, the man said he didn't have the tow hitch that we had ordered. He never bothered to notify us that one was no longer available and we had to go to a different location to get what we payed for. The man offered no help to our situation he caused and had an terrible attitude. Never again!
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June 2021 by Peanut Ellen
A little bit slow but very helpful
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June 2021 by Dre W.
There are multiple other places in the area to rent U-haul equipment. Do yourself a favor a go to one of those.
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May 2021 by Tamara Brazelton
This was the quickest place I've ever rented from. The man running this is very straightforward and pleasant to deal with
