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January 2024 by Wanda Johnson
I bought a car in may 18,2023. I purchase the car At Texano in Gainesville ga. Half way down the bypass my check engine lights came. I called them bk they would not answer. Eventually I got it tested it needed sensors, Cadillac converter. I went back-and-forth trying to get them to fix it. I eventually took my car for them to keep the car they kept it almost 2 weeks they told me it was right. The check engine light kept coming on come to find out they never fix it. It was driving. Horrible not to mention I put on a $3000 deposit. For a down payment I had to go back and forth with them to eventually get a loaner car because they wouldn’t do it at first, but they saw that I was not gonna stop coming. So eventually they fixed the Cadillac converter or sensors one of the two, but my check engine light is still coming on. The car needed a rotor so I say that to say this they sell junk to certain people . this year will be one year in May that I will have had the car. A year is not even up yet and they sold my account to a company called mid Atlantic in Florida. So now I have to make my payments to them and they are charging interest versus Texasano was not charging me interest they just got a lot of money including the $3000 down payment cash and all the fees that they added in, that was not explained to me in the beginning . Yall please pay attention to these reviews. They are for real because I didn’t pay attention and I regretted it. Do not go there. And they did my best friend the same way and she paid 6,000 down payment on a cargo van. It ran hot before she could get home. Warning before destruction . Thanks
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January 2024 by Erika Corujo
SCAMMERS! BEWARE!! They used temporary paint on the car and wheels. Looked nice at the dealership. After coming home and hand washing it (very careful with my cars), it revealed tons of scratches and paint coming off where you can see the primer, awful curb rash on the wheels. Radio and horn started malfunctioning within a day as well. Was told we would receive a replacement liner for the damaged trunk for them to turn around and say we needed to pay shipping for it, which was more than the liner.
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November 2023 by Jennifer Bultman
BEWARE!! CAUTION!! DIRTY BUSINESS PEOPLE!! Call any attorney in Gainesville and they will tell you to avoid this place like a disease!!! Very crooked business practices. If you decide to go here, have a complete inspection done by an off-site mechanic, take photos of the inside and outside of the vehicle (including instrument panel) BEFORE you let them take it to "get it ready", have the salesperson write down and initial everything they tell you! They will tell you that your payments are a certain amount due on a certain day but within 2 weeks you will find out from the finance company that the amount and due date is different. If you ever have questions, you will get NO answers! The women who answer the phones are hateful, rude, disrespectful, and make it clear you are bothering them by calling. There is much more but too much to include here. Just be aware doing business with them is a very dangerous gamble!!!!
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November 2023 by Jody
This company has really piss me off I brought a car Thursday from them 4500 down Friday my car ends up on side of the road they has not assisted me with anything telling me basically everything’s my problem they want even come get car and I’m hrs away it’s just not fair that nobody is helping me in that office.I can even tell them the problem I understand if this was months later but this less then 24hrs
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October 2023 by Eric James
BEWARE!!! Bought a Durango from this place and it’s been the worst experience ever this is a Mexican dealership and they only look out for their kind. They are very rude and unprofessional bought a Durango from sales rep Eddie and he falsely told me it had 130k miles when I get to the dealership it has 170k not to mention the fuel pump had to be replaced the car wouldn’t start after a week of having it worst dealership ever save your money and go to an auction these people only help other Mexicans buyer BEWARE
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October 2023 by Grant Bright
Called ahead saying I wanted to look at a specific car. "No problem, we will be glad to show it to you."When I arrived, there was no one out front. One maintenance person pointed at the back, "It's back there." I finally found the car.Looked it over. No one ever came out to assist me.
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October 2023 by J Glenn
NEVER! Buy a car from this company you can be 1 day late on payment & they will advise you they will repo your vehicle if you do not make payments. I will definitely be refinancing my car with a credit union.
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October 2023 by Relly Rell
Trash dealership. They'll repo your vehicle even if you're not late on payments. Then turn around and resell it. Also, the cars and trucks have major problems but before they put them up for sale, they'll put a bandaid over the problem so we as buyers won't recognize it before buying a car. I'll definitely be contacting the BBB about this dealership.
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August 2023 by Jonte Jordan
I’m searching for a new vehicle, and I’ve visited this auto sales and out of all of the ones that I’ve visited. This one has the best customer service and their cars are amazing. The lady that helped me went out of her way to do everything she could to help me. Thank you Alma for all of your help.
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August 2023 by Joshua Noah
We dealt with Daniella and Alma very friendly environment and straight forward and easy they helped us find the perfect car and worked to fit our needs overall a very positive experience and would highly recommend them
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August 2023 by iamwaluwalu
Sold us a lemon. Two days after getting Malibu something goes wrong had to bring it back up to the dealership. Tried to make two separate payments and then never charged the payments and then tried to charge me a late fee. It’s laughable. And then two months after having Malibu the car starts smoking and won’t run correctly. No one tries to help just want money money. Horrible customer service.
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July 2023 by Kim Moss
Speaking with lawyers now. They use their language barriers to act like you are the one not understanding. Not sharing full details, because of pending legal. But do NOT give large down payment and do NOT let anyone inexperienced in dealing with trolls of their caliber purchase from there.
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June 2023 by Donna Johnson
Just got my dream car, a Dodge Charger, with the help of super salesman Sean! Thank you so much Sean. You were really nice, knowledgeable and not the typical pushy salesman type. I really appreciate that. We will definitely be hitting you up again for my husbands next truck and my teen daughters first ride!! Can’t wait to work with you again.
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June 2023 by Derek Trapani
We drove an hour to this dealership to look at a particular truck. First of all the truck was way overpriced but we drove anyway in hopes that they would budge. When we got there they were many issues with truck such as e-brake not working, head unit not turning on, broken switches for the windows, etc...... I decided to take the truck for a test drive anyway in hopes that we can work a deal out. On the test drive the truck overheated all the way to the red line without any excessive driving. Just normal test driving stuff to make sure everything works. We called the dealer and they showed up with their mechanic who had non-diesel 5050 coolant filled up in a kitty litter container that they used to pour into the radiator that was completely empty. . It was also gasket material all over the engine, indicating some undisclosed work had to have been done at some point. Beware of this dealership please do your research before purchasing a vehicle with them. I am hard-pressed to think that they did not know this truck had these issues.
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June 2023 by Jessica Webb
April was very patient and very informative she got my husband everything he needed for his business. I would Recommend Texano auto sales to friends and family.
