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January 2024 by Jani Gesch
Jonathan Almond has always had my back! He is interested in my banking needs but also in helping me become a part of my new community. I feel a part of my banks family - and it is a nice feeling.
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November 2023 by Kaz I.
Mr George Rodriguez is great! He knows Regions product information and he helped me open savings account and CD.
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August 2023 by Susan Harrington
I was very pleased at Region's responsiveness to our requests. We called and got in to see them the same day. The requests were handled pleasantly, promptly and efficiently by Jorge Rodriguez. Also Jorge called the same day to give us updated information on our account. We couldn't ask for better service!
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August 2023 by Cheryl Clark
They were so helpful with banking services when I took my elderly mom and disabled sister in. Especially Jorge Rodriguez. Gave us extra time and care to accomplish all our banking.
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May 2023 by James Pennington
Angela was very helpful and pleasant with setting up my bank account
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November 2020 by Ravaged Savage and His Bipedal Man Parade
Tried to get some dollar coins but the lady up front said I had to have an account in order to do this. No bank nor the 2 regions I went to before this asked me if I had an account. Really confusing what makes this regions bank so special.
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September 2020 by Susan Young
Drive thru closed. Not convenient at all!
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June 2020 by Anastasia Davis
i love the ladies and Gentlemen at Regions!! they always help me when i’m in need since i’m a 17 year old and don’t know a lot about finance
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February 2019 by Stacey King
Courteous & efficient
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September 2018 by Gina Davidson
I have been with Regions ever since it bought out First National Bank of Gainesville. I'm not sure how long it's been but I know we got our mortgage loan in 1990 so it's been at least 28 yrs. I have never had a problem with them and always liked the ladies in drive through windows At Thompson Bridge Branch.
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July 2018 by Jay S.
I have been with Regions bank with my personal and corporate accounts for about 15 years and for multiple reasons I am about to go elsewhere. My company is involved deeply with 3 of the branches, Thompson Bridge here in Gainesville and the downtown branch in Gainesville and the western side of Athens Branch. None of them answer their phones any more. My company makes around $24,000.00 dollars in deposits at the Athens branch weekly which has OFTEN (4 Times in the last six months) put holds on deposits we made (when they have an ongoing arrangement where they know we are being paid by 5 star companies and that the checks we deposit are good) WITHOUT letting us know that they were placing the hold. Tellers simply are not trained well at the Athens branch. When confronted the manager there was defensive claiming she knew nothing about it. No communication between her and her assistant about the issue regarding multiple previous issues. I care very much for the crew at downtown Gainesville but again, no phone calls I make are answered on their general info line. The most recent issue however is simply unconscionable. I use the ACH-I Treasury system which is by no means cheap in service fees to pay 25 Contractors per week who in turn pay about 50 other people in their employ. Two days ago (Wednesday of this week) I got on the I Treasury system provided by Regions corporate and found the system to be non-functional. I called I Treasury help with Regions and was told that the US government computers were down, that rather than wait a day for the I Treasury to make the deposit if I would call in Thursday they could make the deposit into my contractors accounts the same day. Further, I was assured that the glitch with the Federal system would be solved the next morning. I double checked with the agent I spoke to Wednesday that: The treasury department would have the glitch solved the next morning. The deposit would be made immediately into my contractor's accounts. Being later in payment than Thursday can mean that my contractors will not go into work Thursday night. I could likely loose the company I have built for 40 years. Thursday morning I was told by the Regions ITreasury rep that everything I was told on Wednesday was a lie. It was, in fact Regions computer system that was down. It was still down. I WOULD have to wait another day IF they got the system running which was not looking doable. I began driving all over the state of Georgia meeting my contractors at various Regions banks with a check and making sure that each bank would cash it. 5 of the 25 people I owed money to got paid after 7 hours of driving. Late that day after receiving multiple apologetic letters from Regions I called the ITreasury line again. In one of the apology letters Regions promised that their wire transfers would be available to assist their customers in getting money to customers vendors. Since wire transfers have always been available at the branches I assumed they were saying that there would be no fee associated with the transfer. In a protracted conversation with the Regions CSR I mentioned that one of the letters I received stated that I could get Wire transfers without a service fee. Suddenly my CSR became cold. When I asked for a name of someone in her department who I could mention to my local branch manager in order to get her to make the wire transfer without charging fees to my account she said: "I will need you to send a copy of that letter you got saying that wire transfers are free to show my boss if you want that service for free sir. Here is my email address. Your case number is 361278. "I said: "Wait a minute let me reread this email (I had just received it). Ok! You've got me there. It does not say they are free. It apologizes multiple times and mentions that these services will be available. Since they are always available (and I had spent 2 solid days on my computer and driving over 300 miles to get my contractors paid) I thought you were mentioning it i
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June 2017 by Kayla shields
Percilla is amazing!!!!!!!!! Sorry if I spelled your name wrong!!! We love our regions banker
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June 2017 by Curt Chappell
Arrogant, childish little women talking down to the poor souls who have the misfortune of having their money stored at this federally regulated chop shop. Received a unwanted, unsolicited phone call from the branch manager today. Said she was following up on a problem with a issue I have while making a deposit. I did not request any further assistance she stated she was following up to make sure i was "happy". When i took the oppourtunity to point out some of the ongoing issues she became defensive and argumentative. Then she asked if I was sure I knew which branch i was talking about. What? Same branch for over 10 years. Across the street from my post office box. Pass it 50 times daily. No i am too feeible minded to know where I am at. What the hell? She calls in what i assume was a attempt at improving the branch reputation and instead of listening to concerns she becomes defesnsive and condescending. Perfect! Regions Bank-if you keep $100k in your account (which i used to do) I was treated with a little respect. Now that I'm only keeping about 15,000 it's a major hastle for them to take my deposit. Oh, she was able to phone my business and get straight to me. After her rude call to me I wanted to speak to someone about the situation and all I get is automated systems and customer no service. It finally put me on hold to speak to a CSR with a hold time of 15 minutes. Yeah that seems fair.
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November 2016 by Jeb
I love the staff there. They are always so helpful.
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September 2016 by Bill Plachter
I wish I could give negative Stars. Absolutely the worst customer service ever. I made a cash deposit on Saturday through the ATM and they held it. There was no notice on the deposit slip and nobody answered the customer service number on Sunday. When I went in to get this corrected this morning Matt Green said he would help. After five minutes he said the funds would be available tomorrow. After explaining that this was unacceptable and eventually siting on hold, in the lobby , with customer service and 45 minutes later Matt and one of the ladies finally got me my money. It was proof to me that if you don't do a lot of business, generate income for them, they have no need for you. These are just my thoughts.