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November 2023 by Jorden Marsengill
They used to be my favorite branch, but they have been getting progressively slower and slower. I tried to avoid using the lobby as much as possible these days because it seems every time I go in to do something simple, there's a line of about 5 to 6 people and a 15min. I've never seen a bank at 3:00 having a line wrapped around the building.
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November 2023 by Fuller Joye
ALWAYS A PLEASURE TO WORK WITH ROBERTA at downtown Regions... she adds such a personal as well as professional touch to banking experience..
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September 2023 by Michelle Smith
Friendly and very professional, been with Regions Bank since "2006".♡
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June 2023 by Tressie Patta
I loved going here,great friendly service,been with this bank for seven years.
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May 2023 by Danny Merced
Mr Glen Cox very disrespectful doesn’t know how to treat people! Very rude and unprofessional! I do not know how he acquired this job but that’s NOT how you treat people raising his voice in such a rude manner and not wanting to apologize even told me he didn’t care who I reported this to!!! Next is the BBB!!!
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February 2023 by Roger Newton
Alyssa Guthrie was an absolute pleasure to work with and got me going in the right direction easily and quickly. A very pleasant young woman to have help me.Easy parking and easy entry and exit.
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January 2023 by mitchell cooper
ATM is down all the time , and this morning 1/6 it said it was working but instead it locked up with my card ?… left note on bank door and waiting on them to open so I can get the $$$ I needed at 6am
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January 2023 by Roger P
Great bank. Very helpful and friendly staff!
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January 2023 by Alex C.
They deposited my paycheck into the wrong account. It was my first paycheck and it was after Christmas so I was really disappointed when I didn't show up in my account. I tried calling the next day but no one picked up the phone.
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December 2022 by Sherry Kendrick
There was a long wait line, only 1 teller for up front and only 1 for the drive through. They need more tellers.
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April 2022 by Karen Elizabeth Thompson
This is the best of all Regions branches in the area. The tellers go out of their way to see that your needs are met. If you present a question to them that they cannot answer, they will quickly match you up with someone who can. You do not need an appointment to access your Safe Deposit Box. You may have to wait your turn to be allowed inside, but no appointments are necessary. You will need to inform a teller of your intent, so that your wait will be shortened. This is the Main Branch, and it is located downtown. Therefore, it can be busy. If you need to meet with a banker, you can make can appointment for faster service, or you can come without an appointment, and wait your turn. Either way, you will receive outstanding service. Bi-lingual, Spanish and English services are available at this branch.
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January 2021 by S D
Such a sorry bank please don’t waste your time with these people
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September 2020 by Harold Thompson
Regions cancelled my appt to access my safe deposit and no one answers the phone at the branch. Poor customer service is being kind
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July 2020 by Joey Heard
I would like to say a big THANK YOU to Sonji Hester at Regions Bank in Gainesville. She was so very helpful and resolved my issue with professionalism & genuine care from like an old friend. That is how customer service should always be, no matter what line of work you do in life.Sonji Hester, You restored my trust in Regions, you should be in charge of handling and teaching others at Regions about customer service and care! You deserve a raise.Thanks so much - a former Regions customer, Joey F. Heard
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January 2020 by Michelle Haynes
Awesome.....
