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February 2024 by Clifton Brown
Just had a engine replaced in my CX-7 Mazda, very satisfied. The same power that I experienced with the last engine before it went bad. Very professional n the customer service makes you feel right at home. I will refer all of my friends n associates to stop by. Thank you guys!
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January 2024 by Sleighman
Very impressed. The people here are very nice. Wife is happy her Mini Cooper JCW was fixed. Kinda crazy a shop that gives you a price to fix stuff and it's the price you pay. I'll be taking my Tacoma there in the future and sending them business.
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January 2024 by Danny Bivins
Best automotive repair shop. This is an amazing locally owned business. They always go out of their way to take care of you. Great customer service. They are honest and extremely trustworthy. They only fix what is actually broken. I can’t say enough positive things about them. They have worked on our cars for years and years. Thank you!
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January 2024 by Jean Gregoire
I don’t even know were to start but this shop is ???got an engine replace on my Honda and they knock it out the ball park with the automotive service and also with customer service top notch professionalism I appreciate everything and also everyone that took the time to make sure my vehicle was running great special special shoutout to the Leaders in charge Mr Andrew and Mr Rich thank you once again fellas
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December 2023 by Annie Gao
I have a 2009 Lexus and let's just say she's been through a lot. I needed a new battery (I don't recall every replacing it the 10 years I've had this car), new spark plugs, new ignition coils, and an oil change and they managed to do all this in a day! Truly impeccable service and in a timely manner! Highly recommend this place!
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November 2023 by Steve Eller
I use Pro Imports for all my needs on my Mercedes S550. They do an excellent service plan for my vehicle. Rich and his mechanics are very knowledgeable and attentive to detail. The facility is very clean and the waiting area is nice. They keep me on a schedule about services needed via text messages and I follow through. We have a very good relationship.I highly recommend Pro Imports for you automotive needs.
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November 2023 by Nancy Whisnant
The most amazing experience ever!! The owner was very pleasant when I called about my vehicle needing serviced for a check engine light. She explained the night drop details which was very convenient for me. First thing Monday morning. Andrew called with the diagnostics. Gave the go ahead. The next day she was ready to roll. Go Andrew you are awesome!! I've definitely found me a new shop!! Thank you Pro Import!!
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November 2023 by Giovanni Santamaria
Very welcoming and honest business. I went to a different mechanic shop where they advised me X and Y needed to be changed. I took my vehicle here, where I was informed that I received incorrect information however, they found something else that needed to be fixed.5/5 recommend.Service: Transmission
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October 2023 by Fatmakhanoo Gulam
Before Pro Imports opened in Gainesville, I used to drive to Roswell to my mechanic of 7 years. The gas prices increased and I had to find a mechanic close my home. Pro Imports has great mechanics and the customer service is awesome. They answer my questions and offer advice. Whenever I go for repairs, I never had to go back for the same issue because it was done correctly the first time.Services: Tires
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August 2023 by Wade Powell
0 for 2. Couldn't get either of my mercedes repaired by this place. All I did was acrue a bunch of towing bills. And they leave early so don't trust them with your key either. I will never waste my time here again.Allow me to add that you miss diagnosed a faulty injection pump. Was a scanner even hooked to my vehicle? This experience was so awful that I purchased my own scanner which read that I had a faulty injector. And this was after I installed an new injection pump in the parking lot of my work based on your incorrect diagnosis and rufusal to repair(after my car sat at your shop for 2 weeks). You even argued with me about a common rail diesels injection pump needing to be timed. You are incompetent. The $160 I was charged for a diagnosis was theft. Rest assured I am glad my vehicle wasn't worked on by you fools. People watch out for these salesmen, they are not mechanics. Those 3 bolts were too much for a shop that can't even stay open for its listed hours. Accept your mediocrity pro import, there is no excuse for this lack of service
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August 2023 by Donna Mcdonald
I have had multiple cars serviced at Pro Import and never been more happier with the service and return time. I unfortunately had a part fail on my car after serviced and they fixed it with the warranty that was provided and got it back really quick. They have always been extremely nice and informative. I will continue business with them for many years to come.
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August 2023 by Char LSW
I have an older model BMW that Rich, Kim, and Andrew help me keep in great shape. I trust them implicitly with my vehicle. Thanks for always being reliable and consistent! They are also really friendly and caring, makes a huge difference when bringing your vehicle if something is wrong.Services: Electrical repair
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August 2023 by James Marks
Pro Imports has been servicing our vehicles for years and has done a fantastic job every time, whether it’s routine service or complex German repairs. The owners Kim and Rich have always had great communication and fair.
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August 2023 by Bill Moffett
Rich, Andrew, and the entire team are fantastic! My family has been using Pro Import since the original owner ran a Volkswagen only practice in the 70s-80s. Rich's team has continued to provide stellar service, guidance, and general help in car servicing and buying efforts over the years. Most recently they helped me understand what to stay away from in my efforts to purchase a used BMW. Their insight into the good, the bad, and the ugly of how the manufacturers have changed their production processes and the impact on serviceability of the cars is exactly what I'm looking for in an automobile service center. I've had them work on BMWs, Audis, Mazdas and will continue to trust them with any cars I have. I could not ask more from them!Services: Transmission
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July 2023 by Iris Pierce
I have had nothing but a great experience with this company. Everyone is so pleasant and they will get the work done asap when requested. Thank you guys & keep up the good work.