April 2023 by Nancy P.
No, absolutely not. We live in Cumming so we really wanted to be at a closer marina. When we moved here from Florida there was no space. We ended up at Aqualand which is lovely but a little far. I called 10 months later and was told the following; "We have a few 40 foot ( there were about 20 spots to choose from) and we are letting people have one of those for the price of a 25 ft until the new dock is built." I was super happy. We paid a LOT for Jan-April. We still had that much time at the other marina paid for, we just wanted to secure a spot. We signed a contract for that amount as well. On March 8th we got an email that we had to pay the amount for a 40 ft, or choose an available 25 ft. I was like WTH? I called them that afternoon. I got a frantic, rude woman. She said the decision came from upper management and they had had to deal with this all day! In spite of them telling us the above, and having a contract, we would have to pay a lot more to keep that. She said they had been calling people all day, not us, and now there was one 25 ft choice left and we had to take that one. Period. She said they had a bunch that morning but now there was one. I said whoa hold on a minute. We have a contract. She said well there was no choice. She was so rude. I said I don't like that spot. She said we HAD TO TAKE IT. I told her we were not staying there and my husband called her. They didn't even notify us in time for us to do a 30 day notice which is required. My husband said you gave us 24 day notice so we are unable to give a 30 day. They said that was fine which is a miracle. I was prepared to hire a lawyer. On top of that their restaurant is not good. It was up there with one of the worst customer service experiences ever. Aqualand has been wonderful. We are happy to stay there. Port Royale is not even that nice. The gate to the back side was not working for 3 months up to when we left. There was crap all over the docks. You have to buy an expensive adapter to use the electric hook up. The dock boxes are placed so you can barely walk around them. And need I bring up that their word and a contract means nothing. They suck.
