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May 2023 by Noah Pregler
I Recently rented a 12’ truck from this Penske location for 24 hrs. Upon receiving my deposit back I realized there was a HUGE discrepancy in what SHOULD HAVE been returned to me, and what WAS returned to me. I picked up this truck with APPROX. 11,564 mi. on the odometer, and I dropped it off with approx. 11,625 - thats only ~ 61 miles. I knew before renting the truck how many trips we would have to make, and I calculated driving it 40-60 miles. This is what I told the attendant. However, when I called to let them know the deposit returned to me was incorrect, they informed me that the reason it was so much I because I drove the truck 167 miles!! Almost EXACTLY 100 mi. more than I actually drove it. That’s kinda funny, isn’t it? I’ve been told this will be corrected so I suppose we will see. Be VERY WARY renting a truck here and TAKE A PHOTO OF THE MILEAGE! I wish I had instead of just writing it down. Not very honest people at all apparently.
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April 2023 by april Thornton
Great customer service! Scott went out of his way on a Sunday evening while off the clock to make sure I had my truck ready for the work week. I really appreciate this considering this is how I make my living. You don't find many people who care about customer service anymore. Thanks Penske Gainesville ?
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June 2022 by Jason Banks
Enjoy every visit
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March 2022 by Mr. Manners
Very helpful, decent rates ?
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November 2021 by Jean V Altidor
Very informative on direction
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April 2021 by Connie Spain
Very friendly clean
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October 2020 by Wilfredo cruz
Thank you for the great service 10 ?
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June 2020 by Nathan Strickland
Great service ? Fair price.
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May 2020 by Mike Herrington
here getting my truck fixed
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March 2020 by mike romney
Douglas and all the crew really helped me with a very caring and professional approach to some serious issues great problem solving skill and expedient service. Our industry needs more companies and professionals like this ?
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October 2019 by Thomas Payne
I pump your fuel they have a restroom
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July 2019 by Joe Shmoe
While on our way from Florida to Virginia with a fully loaded truck and trailer, our A/C stopped working. We were hot but we didn't care. It became a problem though when it started raining and we couldn't see because the windshield was fogging up!! Lucky for us though we just happened to be driving 15 minutes away from the Penske repair shop. Sarah was able to get us right in! Douglas and Shawn diagnosed the problem and within an hour he had it fixed! We were just grateful that we were able to get it taken care of but Sarah went above our expectations and was able to compensate us with an extra day for drop off and a refund of hundred bucks! Great service! Awesome people!
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April 2019 by David Sosebee
Fast and Friendly Service
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June 2018 by Marquis White
It's ok
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January 2018 by James L. Reynolds
Great service
