January 2022 by Abby Jennings
Renee was absolutely amazing! So knowledgeable and I didn’t feel pressured at all to buy anything that same day (even though I did buy my mattress then because it happened to be in stock!) And I love the 120 day satisfaction guarantee.
December 2021 by Iverson Shaver
Elijah was very friendly, knowledgeable, and professional. It was only at the end of our experience that we realized he had only been working at the store for two weeks! This young man exceeded our expectations and certainly has a bright future ahead of him!
November 2021 by Kim Lamb
I purchased from Nathan because he is knowledgeable, kind and does not act like a sneaky salesman. Was considering beforehand to check out competition but honestly was lead by God to buy from Nathan.
August 2021 by Rhea Galati
Our salesperson, Azaziah, was very knowledgeable, professional, and helpful as we tried bed after bed. The decision was the hardest thing about the experience. We are moving from a memory foam mattress to a hybrid so we did a lot of comparisons in our search. The ProAdapt Medium Hybrid gives the best of both worlds. We get the memory foam for our shoulders and hips but get the support of the coils. I also love the delivery service where they set up the new bed and take away the old mattress.
August 2021 by Connie Coker
Nathan was very knowledgeable and helpful in finding a new mattress. He spent a lot of time with us and letting us try out the mattresses.
August 2021 by Damon Gowan
I did my shopping over the phone this time using the internet to find what I wanted. The sales associate that I dealt with was extremely nice, and went out of her way to make sure that my purchase was handled quickly and effectively. When I need another mattress, I WILL go back to Mattress Firm Westbrook! Thank you Azaziah!
June 2021 by Sue Myers
Wonderful sale person took all the information about me and recommended a few great mattresses. She spent a lot of time with me. A great place to buy
May 2021 by Michael Gabriel
Quick and easy purchase. I love this place! Highly recommended.
May 2021 by Ira Sarafin .
Customer service is very nice specially sals lady on Gainesville location so help full and friendly my wife is so happy
April 2021 by Carol Hershey
The only reason I am not giving a 5-star review is due to the shipping time. Saleperson Jose Orozco was 5-stars! He was wonderful at customer service & attention! He was very helpful, full of information & options with regard to the mattresses, and was a very friendly person. He is an asset to the company and any customer who walks into that store!
March 2021 by Jerry Gill
We went to Mattress Firm with an idea of what we wanted and how much we were willing to spend. J.R. showed us several options. The first ones were what we wanted but more than we wanted to spend. He then showed us another option and it came within 5 cents of our budget. He was thorough in his explanation of the qualities of each choice. We feel like we were well served and directed to what we wanted for what we wanted to pay.
February 2021 by Henrietta Schurwitz
Amya was our sales rep and she is fantastic. She was very knowledgeable, efficient, and friendly. She helped us find a great mattress in our price range and we felt no pressure to buy. The store had a nice selection of mattresses from which to choose and a highly discounted holiday sale price.
February 2021 by Rebecca Koenig
Great help, took us straight to what we wanted and was very sweet and answered all our questions and concerns. Told us about free delivery! Yay! This is our second time purchasing a queen mattress in the past year and a half and we'll be back.
February 2021 by William Baldwin
They were very eager to help me find just the right bed for me. Discussing all the different options. Then the bedding options. Whole experience was seamless.
February 2021 by Kelly Rodgers
The gentleman was polite and helped us identify what mattress we needed to buy with a few questions. The establishment was very clean and orderly.