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November 2023 by Jeff Cooper
My experience at Mattress Firm in Gainesville, GA was great. Marlon was our sales person, and he was outstanding. He was very patient and helpful as we asked questions about the different mattress brands in the store. He was very thorough with his explanations about the products, and this helped us make our decision on what we wanted to purchase. Marlon provided the best customer service that I have experienced in a long time.
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November 2023 by Danny Merced
This place was great I was in and out due to there expert experience and knowing exactly what kind of bed I was looking for with just a few questions 15 minutes later I was set up to receive my new bed the next day! They even have an installation service!!! 100% recommended buy here for a great mattress buying experience!!! Thanks again!!!Part 2: ok now this is why you wait to do reviews not only did I spend almost $3k and still not sleeping in my bed. But I paid an extra $168 for a service I feel I didn’t receive and while I completely understand things happened I also understand that I am accountable for my mistakes and as a costumer I feel as though a company should be held accountable for theirs. I paid an extra $168 for an earlier delivery date of Monday (which at this point I had already got rid of my old bed) and still received the original delivery date of Wednesday!!! You guys made a mistake and ordered the wrong base for my bed so now I’m waiting until Wednesday. A waste of $168 and sleeping on hard wood floors isn’t my idea of “I just purchased a $3k bed”
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November 2023 by Brian Massey
This store and its staff are AMAZING!!!!Renee and Marlon have all the knowledge about mattresses and how to help you find the perfect bed for you, without pressuring you to buy!! They take the time to listen to your history and your needs. I bought a mattress and was very happy that I bought it from here. Store is super clean and floor models are perfect and not worn out, I’m going to recommend this store to everyone I know!!!!!
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November 2023 by Jodi Huggins
Renee was professional and knowledgeable. She was patient with us during the buying process! Will definitely be back to purchase from her again in the future!
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November 2023 by Inga
My husband and I had an amazing experience at this store. Reneé was extremely helpful. She was kind, knowledgeable, and personable. She addressed all of our needs to ensure that we purchased the products that worked best for us.
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November 2023 by David Dorsey
We were provided with excellent customer service and a pleasant experience with our purchase.Eric, our sleep expert, was very helpful and knowledgeable and didn’t pressure us at all.Great overall experience. We would buy there again, in about 20 years, hopefully!??
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October 2023 by Terri Johnson
My husband and I highly recommend Mattress Firm in Gainesville, GA.Marlon met us the moment we walked in and made us feel very at ease, he was very knowledgeable about the different mattresses and answered all our questions. We felt very informed, never pressured. We are very happy with our purchase and our experience! Thank u, Marlon!!
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September 2023 by Valorie Rolader
Staff was very helpful. I was looking for a full bed, with good support and minimal cost. I was very pleased.
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September 2023 by Carolyn White
The delivery guys were nice. However, when removing the old mattress, they stood it up on the porch. I warned them not to do this as it might fall on my flower pot. They went ahead and stood it up and when we came back out, the mattress had fallen across my porch on to my flower pot!
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August 2023 by Rhianna Durden
Renee was amazing to work with! She is very knowledgeable about mattresses. She made the buying process seamless for me. She answered all my questions and did not pressure me at all! If you are looking to buy a mattress she’s your girl!
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August 2023 by Amanda Hayes
Me and my son's experience at Mattress Firm,was good. From the time we walked in,we was acknowledged. Marlon was our sales agent,and he was awesome. He made sure he explained everything and that we understood everything. We are satisfied with our purchase. I would definitely recommend this place to others.
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August 2023 by Cassandra W
Marlon was great and very informative when me and my boyfriend came in today looking for a new mattress he took time and talked bout each one we were interested in and then what all we got and warranties definitely great customer service and all
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July 2023 by lauren bing
Renee is amazing, I only needed a twin bed for my toddler and she worked with my small budget and got me something beyond what I thought I could get! She gave me a lot of her time and was extremely patient! I will be going back if I need anything else!!
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July 2023 by ansleigh funk
Went here expecting to be there for an hour for the long haul but was pleasantly surprised by how fast and lovely the experience was. Our sales rep eric was so nice and helpful and had so many insights about the different firmness levels and materials. He was patient and I felt like he help us make the right decision.
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June 2023 by Hudson Tanner
Fast and quality customer service from Marlon! We needed a box spring last minute and he was so kind and helpful. We will be back!
