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October 2023 by Caitlin W.
Zero stars if possible. My boyfriend went in to choose an engagement ring, they gave him no advice and he spent three hours in there before choosing a ring he wasn't happy with. A week later he wanted a refund, and of course they refused to give him one. I even had a ring from my grandmother that I would have preferred. He had a month to switch it for a different ring. Ruining the surprise he showed me the ring and I told him things I might change about it, then he went in to change it (low setting, single diamond on a gold band). What they gave us was unacceptable.. and when I drove over an hour myself to get it set lower, they charged us $250 and Obviously the final result wasn't much better. It's sad, embarrassing, and absolutely ruined the whole experience for both of us. DO not go here and I pray they go out of business.
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July 2023 by Carolyn Lanier
Brought 20 inch 6 millimeter diamond cut rope chain for my husband like with all jewelry, it had to be repair when we got it back it was a 24 inch 4 millimeter rope chain not even diamond cut. We were told that over a 6 years time span. that it had stretched (4 inches) A gold chain was supposed to have stretched 4 inches. I guess they think we were really stupid when it was took for repair the third time when I picked it up and took to my husband he said it didn’t seem like the same chain I am not the one that wears it so I didn’t know but lest than a week later it broke again so I took it back that is when the sales lady said it was not the same chain. The only time it was not in our possession was when it was at Gainesville jewelry. So when I confronted the manager she said oh it is the same necklace. We weighted it and it was the same chain it just stretched 4 inches and it was not a Diamond cut rope chain We left the store and went to Dimo’s. Mr Dimo says a chain doesn’t stretch 4 inches My husband was getting ready to put it back on and it broke completely into. Just because people may come in right from work and don’t have on a suit , they should be treated like everyone else. I have bought several things at Gainesville jewelry over the years but I will never buy anything else from them and especially take a repair .I know what I bought it was a 20 inch 6 millimeter diamond cut rope chain
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May 2023 by Dillon Hutchinson
I’m a repeat customer of Gainesville Jewelry. Not only are some of their pieces just plain unique, but their quality is top notch, customer service even better AND I get to support a local business which is very important to me.My wife’s engagement ring, earrings and other pieces have been bought from Gainesville Jewelry over the years and they always take care of us, make suggestions, take the time one-on-one to explain their suggestions and what to steer clear of. And let’s talk about the sparkle!My wife has never been disappointed with pieces from Gainesville Jewelry.
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May 2023 by scottmoore17
Brought my watch in to have a battery replaced. Couple weeks later I noticed moisture in it. When looking at the back, you can clearly see its not seated correctly and the rubber seal is pinched. I was told it wasn't there problem and to send it back to the manufacturer. What kind of business practice is that?I will never be back!
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March 2023 by Cathy G.
I purchased a pair of Rose Gold earrings for less than $30. 6 months later the post and ball had came apart. I took the earring back to the store and spoke to a sales consultant. She took the defective earring to the lady jeweler and I could hear them laughing !! "She can buy a new pair for $30 or pay me $40 to weld it back". I'm not sure what's so funny about that. I will try my best to never give this store anymore of my money!
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February 2023 by K T.
I needed to have my rings rhodium dipped/plated and resized. I priced these services at several places including the major jewelry store chains. Gainesville Jewelry had the best prices and since they are local, I wanted to try them. My rings were ready to be picked up within a week of dropping them off which was surprising because other stores said they had to send my rings off and I would have a 2-3 week wait. My rings are absolutely beautiful. Gainesville Jewelry cleaned, dipped, and sized them. I have had many random compliments on my rings since then. I would definitely use them again and would not hesitate to recommend them to anyone. Renee is the name of the lady who helped us.
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February 2023 by Stephanie Maddox
I would rather not give such a low score for the sales lady but the woman that checks if jewels are real definitely lacks customer service. I have NEVER been spoken to so rudely than by her. I dont even know her name. She was a tall blond woman, first off, with breath that could kill a water buffalo. She screamed in my face towards another employee several times to help another person. Instead of saying excuse me, and going to that employee. Or discreetly getting employees attention. Then while looking through a jewelry catalog, I was told what I would like. Not asking me or showing selections which my stones would fit. She must have said 'you know what I mean' so many times, I felt like since I didnt have expertise in jewelry that I could be spoken to in such a rude manner. I was NEVER given an estimate for my stones to be reset. I truly believe this woman could single handedly ruin a business. I certainly would not employ or keep someone like this on my staff. I hope Gainesville Jewlery takes a good hard look who is representing their company. I assume that she may be a family member of this buisness. It doesn't give her the right to be so rude to customers. I will definitely take my business elsewhere. And not reccomend this jeweler. Which is a shame but I will spend my hard earned money elsewhere.
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December 2022 by April Reynolds
Best Customer Service I have ever received from a Business! Would definitely recommend Gainesville Jewelry.
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December 2022 by Lee Davidson
Very helpful and friendly staff. Was less expensive than shane co. Large selection. Would highly recommend checking here before u drive to Atlanta.
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December 2022 by Amy Grissom
Absolutely love doing business at Gainesville Jewelry! You can always count on great customer service and Phil to have the best prices around !!
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November 2022 by Witt Nix
I purchased my wedding ring and bands at Gainesville Jewelry, and they were extremely friendly and helpful every step of the way. They are a pillar of the Gainesville community. Cannot recommend highly enough!
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July 2022 by Olivia D.
I had a loose diamond that I wanted to find a setting for. The sales woman that helped me and my fiancé was very nice and helpful. However, when I picked up the ring the prongs on the setting were placed very uneven and it does not look nice. I came back to speak with the jeweler about it and he pretty much told me that I was looking at the "lines" of the ring too much and he wasn't going to fix it. I wish I would have gone somewhere else to have my diamond placed. My expectations were not met and I was very disappointed with the end product as well as the poor customer service on the jeweler's part.
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July 2022 by dora ledbetter
Renee is the best! Always guides my husband into buying me the most beautiful diamonds!
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May 2022 by TIM FAIRCLOTH
Up scale jeweler who sell my beloved Bulova brand
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April 2022 by Caroline Coleman
They were incredibly rude after I pointed out that they ruined the antique finish on my one of a kind piece of jewelry. I went in just for a clasp repair and they drilled off the artist’s work and said they did nothing wrong. They even had the audacity to call a $165 sterling silver hand crafted necklace “cheap metal.” If you want to be talked down to and told that you don’t know what you’re talking about because you don’t wear diamonds, pearls and platinum like every other plain Jane in this town go to this place!
